Front Office Sales

Malayalam - known to speak

AREAS OF EXPERTISE

Up selling

Promoting facilities of the concern

Customer service

Hospitality

Supervising

Resolving client disputes

Greeting clients

Orientated and having a passion for providing the highest standards of hospitality and service towards the customer. Helpful and approachable but also commercially minded and having the ability to promote hotel facilities and maximize sales opportunities at all times. A quick learner who can absorb new ideas, communicate clearly and Responsible for providing a friendly welcome & high-quality service over the phone to guests arriving at the hotel. Constantly portraying a highly professional PROFESSIONAL

DCA (Diploma in computer application)

TYPEWRITTING –first class in lower

English – known to speak, read & write

DUTIES

Welcoming customers to the concern in a polite, friendly and helpful manner. Dealing with late arrivals and assisting with early check-outs. Check out departing guests using the hotel’s software system. Taking payment from guests in the form of cash or credit cards. Answering telephone inquiries promptly & professionally & transferring calls on. Being a point of contact for guests/clients if they have any queries. Arranging for brief tours of the hotels rooms and facilities. Operating switchboard and directing calls appropriately. Dealing with and resolving customer complaints.

Managing group bookings for conferencing, the restaurants and accommodation. Keeping up to date on all concern’s products, services, pricing & promotional offers. Completing the night auditing procedures with accuracy and attention to detail. Maximize sales revenues through up selling and marketing programs. Provide information and literature about the concern in person and via telephone. Ensuring all relevant paperwork has been completed in order for a smooth hand - Over at the end of my shift.

PERSONAL DETAILS KEY SKILLS AND COMPETENCIES

Induja,

D/OManoharan,

Chairman sadagopar st,

Ammapet,

Salem - 1

M: 866-***-****

E: ******.*******@*****.***

DOB: 26/05/1994

Nationality: Indian

Having a professional manner with an emphasis on hospitality and customer service. Calm, efficient and organised.

Friendly disposition with clear spoken English.

PERSONAL SKILLS

Service minded

Ability to listen and

Anticipate

Guest orientated

TRACK RECORD

1. Got first prize in paper presentation-national level completion (COMETZ) held in Coimbatore Krishna College both in 2013 and in 2015 2. Placed first price in dance competition in COMETZ in 2013 and 2015. 3. Won over all trophy in inter college sports meet. Tamil – known to speak, read & write

A courteous, polite and well-spoken receptionist who is highly efficient and has excellent organizational skills. Possessing a good team spirit, deadline effectively and also find suitable solutions to meet the needs of guests. TRAINING & JOB EXPERIENCE

FRONT OFFICE

PERSONAL SUMMARY

Keen to find a suitable position within an ambitious hotel where I will be able to Start to increase my work experience & develop my abilities. Diploma in hotel management & catering science

FRONT OFFICE RECEPTIONIST & GRE (Guest Relation Executive) 7 MONTHS Image of the hotel & paying particular attention to guest satisfaction & efficiency. FRONT OFFICE EXECUTIVE (Sales and Operation) 6 MONTHS Induja Manoharan

Front Office, Receptionist

FRONT OFFICE LECTURER 5 MONTHS

ANNAMMAL INSTITUTE OF HOTEL MANAGEMENT

LIFE SKILL AND ENGLISH TRAINER 6 MONTHS

(2012-2015)

(2016)

(2017)

(2017)

SPECIALISATION

GRADUATION

CENNEYS GATEWAY, SALEM

NGEN ACADEMY, COIMBATORE

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