Financial Service

LaKishra White Brown

**** ******* ****** *** * * Va. Beach, Virginia * 757-***-**** (cell)

*************@*****.***

CAREER FOCUS :

To secure a position that displays my strong work ethics and interpersonal skills, with an opportunity to work closely with upper and mid-level executives.

SUMMARY OF SKILLS ·

Maintains confidentiality · Administrative support specialist · Deadline-driven · Proper phone etiquette · Works well under pressure · Strong interpersonal skills · Medical terminology · Employee orientation, training and development · Appointment setting · Excel spreadsheets · Database management · Supervisory role

ACCOMPLISHMENTS Trained and mentored new employees each year Silver Chair training

PROFESSIONAL EXPERIENCE

Care Coordinator

JenCare Senior Medical Center

June 2018-

* Coordinates and processes patient referrals to completion with precision, detail and accuracy.

Definition of completion:

* Prioritizes HPP patients in Primary Care Physicians panel, stats, expedites and orders over 5 days.

* Orders have been approved (when needed).

* Schedules patient (Preferred Providers List of Specialist) and notifies them of appointment information, including, date, time, location, etc.

* Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved web IVR for authorization processing).

* Completes orders with proper documentation on where patient is scheduled and how patient was notified.

* Referrals have been sent to specialist office & confirmed receipt.

* Prepares and actively participates during physician/clinician daily huddles utilizing RITS Huddle Portal and huddle guide. Communicates effectively the physicians/clinicians needs or outstanding items regarding to patients.

* Enters all Inpatient and Outpatient elective procedures in HITS tool.

* Ensures patient's external missed appointment are rescheduled and communicated to the physician/clinician.

* Participates in Super Huddle and provides updates on high priority patients referrals.

* Addresses referral based phone calls for Primary Care Physicians panel.

* Completes and addresses phone messages within 24 hours of call.

* Checks out patients based on their assigned physician/clinician. (Note: If assigned Care Coordinator is unavailable at the time of check out, a colleague shall assist patient. This process does not apply to Care Specialist)

* Retrieves consultation notes from the consult tracking tool.

* Follows up on all Home Health and DME orders to ensure patient receives services ordered.

* Provide extraordinary customer service to all internal and external customers (including patients and other

* ChenMed Medical team members) at all times. Utilization of patient messaging tools.

* Performs other related duties as assigned.

PC PATIENT SERVICE COORDINATOR/MEDICAID SUPERVISOR

GENESYS HOMEHEALTH CARE

August 2016 – June 2018 Correspond with Customer services representatives to obtain authorization for insurance in able to service patients. Maintain accurate and detail reports. Receive referrals from all sources. Set up daily appointments to ensure the safety of patients. Provide outstanding customer service skills. Attend Medicaid updated meetings and seminars regularly. Supervise and discipline employees. Assist with filing and chart maintenance. Assist Human Resources Director and Payroll Coordinator

PC PATIENT SERVICE COORDINATOR PROFESSIONAL HEALTHCARE RESOURCES HOME HEALTH & HOSPICE SERVICES

June 2015 – August 2016 Coordinate the staffing of cases utilizing a priority staffing system to ensure that the staffing needs of critical are met, adjusting work schedules to meet coverage needs. Maintain active care provider list. Receive referrals from all sources. Assist with filing and chart maintenance. Provide on-call service on a rotating basis. Coordinate data entry in the patient database for all visits scheduled. Process employment applications and assist in other employment activities.

STAFFING COORDINATOR

MEDI HOME HEALTH AND HOSPICE

June 2013 - June 2015 Conduct telephone and on site interviews. Work closely with Human Resources business partners to facilitate year end talent reviews and articulate team strengths. Assess employee performance and issue disciplinary notices. Generate employee tracking reports each month. Create work schedules for all employees. Coordinate employee’s absences and leaves to ensure appropriate employee patient coverage. Schedule and administer drug screens. Assist Human Resources Director st 2016 Coordinate the staffing of cases utilizing a priority staffing system to ensure that the staffing needs of critical patients are met, adjusting work schedules to meet coverage needs. Maintain active care provider list. Receive referrals from all sources. Assist with filing and chart maintenance. Provide on-call service on a rotating basis. Coordinate data entry in the patient database for all visits scheduled. Process employment applications and assist in other employment activities.

STAFFING COORDINATOR

CONSULATE HEALTHCARE

May 2008 – May 2013 Work closely with Human Resources business partners to facilitate year end talent reviews and articulate team strengths. Assess employee performance and issue disciplinary notices. Generate employee tracking reports each month. Create work schedules for all employees. Assist with the business office daily reports. Co-team with the MDS department. Provide outstanding customer service skills.

TEACHER’S ASSISTANT

SECEP

June 2005 – May 2008 Develop interesting course plans to meet academic, intellectual and social needs of students. Routinely meet with students and parents regarding in-class issues and learning interruptions to discuss solutions. Establish and enforce rules for behavior and procedures for maintaining order among a class.

TEACHER/COUNSELOR PINES RESIDENTIAL TREATMENT CENTER

January 2005 – September 2006 Administer educational help to state placed youth. Provide care in a therapeutic setting. Monitor family meeting sessions. Transport youth to court proceedings, work and appointments. Assist on the housing units.

PROPERTY MANAGER/LEASING AGENT CIRCLE OF FRIENDS April 1999 –

February 2006 Assist with rental verifications. Ensure property is prepared for future tenants on agreed date. Conduct background checks. Provide rental information. Lease and vacate rental property. Provide outstanding customer service skills.

REFERENCES: Available Upon request

Contact this candidate