CURRICULUM VITAE

PERSONAL INFORMATION

Name: Mr Abdul Abdallah Ramadhan

Religion: Muslim

Date of birth: 8th-Feb-1994

Tel: +254*********/+974********

Nationality Kenyan

Marital status: married

OBJECTIVE:

To accept positively, the challenges presented by different organizations to continually grow and apply my knowledge and management skills to positively transform organizations culture and systems for improved performance.

PROFESSIONAL AND PERSONAL VALUE OFFERED

● Over 3 years professional experience as a Hospitality with specific expertise in handling large

Superior technical, interpersonal and communication skills

● Well-versed in devising and implementing administrative and clerical strategies to meet the needs of the department

● Solid background in assessing, motivating, training and inspiring newly inducted personnel.

● Ability to remain calm in case of emergency or dealing with difficult Passengers

● Good Colour vision and hearing

● Good communication skills and interpersonal skills SYNOPSIS OF ACCOMPLISHMENTS

Brought companys policies into 100% compliance with standardized hospitality protocols Recognized for high level of success in carrying out induction programs Developed a series of successfully interactive orientation programs for the benefit of training new hires

Received three excellent performance evaluations quoting, Exceeds job expectations WORKING EXPERIENCE

2019- to date Tradewinds Aviation

Position Handler

Duties

-Cleaning of the aircraft

-Disposing of rubbish and FOD as per SOP

-Use proper equipment and materials to clean the aircraft

-Complete the job as per requirement in a daily basis as directed by supervisor

-Report any security incident related to theft or receiving benefits from customers

-Keep cabin appearance vehicle clean and stocked with cleaning materials Perfome housekeeping of assinged areas of work

2017-2018 Compass Company

Position Waiter

Duties

-Greet and escort customers to their tables

-Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)

-Prepare tables by setting up linens, silverware and glasses

-Inform customers about the days specials

-Offer menu recommendations upon request

-Up-sell additional products when appropriate

-Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization

-Check customers IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages

-Communicate order details to the Kitchen Staff

-Serve food and drink orders

-Check dishes and kitchenware for cleanliness and presentation and report any problems

-Arrange table settings and maintain a tidy dining area

-Deliver checks and collect bill payments

-Carry dirty plates, glasses and silverware to kitchen for cleaning

-Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)

2015-2017 Sarova hotels

Position Receptionist

Duties

Greet and welcome guests as soon as they arrive at the office

Direct visitors to the appropriate person and office 2

Answer, screen and forward incoming phone calls

Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

Provide basic and accurate information in-person and via phone/email

Receive, sort and distribute daily mail/deliveries

Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

Order front office supplies and keep inventory of stock

Update calendars and schedule meetings

Arrange travel and accommodations, and prepare vouchers

Keep updated records of office expenses and costs

Perform other clerical receptionist duties such as filing, photocopying EDUCATION

2009-2013 Langatta high school, Nairobi

Kenya Certificate of secondary Education

2001-2008 Sheikh khalifa Primary school

Kenya Certificate of Primary education

Customer care relations

Solid experience in both direct and indirect contact with customers including; handling calls, complaints and customer courtesies.

ACTIVITIES AND INTERESTS

● Playing football up

● Watching movies

● Travelling

● Socializing

Referees

Available upon request

3

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