Customer Service Assistant
Resume:
Frances Rodriguez-Gomez
Lakewood, CO *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Associate
H&R Block - Denver, CO
January 2018 to March 2018
This position is a seasonal position, but unfortunately I fell towards the end of my tenure and broke my right wrist, so was unable to complete the season. My duties included reception: greeting customers in person and/or telephone; setting up appointments for Associates; handling files for walk-in clients and those who had appointments; gathered cash payments for their filings as needed; filing, copying, faxing as needed; other duties as assigned.
Receptionist/Office Assistant
the Action Center - Lakewood, CO
July 2016 to September 2016
After clients have gone through intake, they come to this department to see client advocates for their assistance and needs. My job is to make sure each client has gone through the intake process, monitor the waiting area, and let clients know when advocates are ready for them. I also help w/daily intake reports, and data entry of new and re-entry clients; set up files for daily/monthly shelter clients; and other duties as assigned.
General Paraprofessional, Bus Driver Assistant
DPS ~ Doull Elementary and Department of Transportation - Denver, CO July 2013 to June 2015
Pharmacy Technician
Walmart Pharmacy - Lakewood, CO
April 2012 to March 2013
Duties included, but not limited to: Filling prescriptions, taking orders for new and refill prescriptions; inputting sig codes; input insurance(s) for payment of prescriptions; taking orders over the phone for refills; handling follow-up insurance problems; taking payment for already filled prescriptions; other duties as assigned.
Information Specialist
Regional Transportation District (RTD) - Denver, CO February 2001 to December 2009
Duties included: Customer service to all clients (in a Call Center setting) provided information to callers, gave directions and answered questions, relayed information to appropriate persons and departments, handled complaints, contacted responsible individuals for notification of issues, and other duties as assigned.
Administrative Assistant/Customer Service Representative Labor Ready - Arvada, CO
March 2000 to December 2000
Duties included: Customer service, placed calls to obtain information, searched for, gathered and verified information and documents, and other duties as assigned. Administrative Assistant II
Community College of Denver and University of Colorado at Denver/Auraria Campus - Denver, CO June 1980 to September 1997
Duties included: Receptionist/Customer service to students and visitors, screened calls, and received messages. Provided word processing and additional computer usage for prepared, modified, improved and amended detailed records and reports. Searched for, gathered and verified information and documents for such reports; other duties as assigned. Education
Certificate/Certified in Pharmacy
Heritage College - Denver, CO
2011 to 2011
Associate of Applied Science in Secretarial
Community College of Denver/Auraria Campus - Denver, CO 1978 to 1980
Skills
• Bilingual
• CSR
• Call Center
• Customer Service
Certifications and Licenses
Driver's License
Assessments
Customer Service Skills — Proficient
October 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/share_assignment/ynlpui-l-ggdlrlc Customer Focus & Orientation — Proficient
January 2020
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_assignment/oi6gl-j3ziaj3mju Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am a senior citizen looking to get back into the workforce part-time. I have an extensive clerical background, although some of it was years ago. I have experimented w/MS Office and am a quick study. I am proficient as a Customer Service rep.; friendly, get along well w/others, and have great telephone skills. I feel I would be a great asset to your company.
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