Social Media Customer Care

Anamaria Racanelli

Sterling, VA *****

******************@******.***

SUMMARY

Extensive experience in retail and customer service. An outgoing individual who is avid about going above and beyond on tasks and seeks out challenges to gain more knowledge, increase my expertise and expand my skillset. Exceptional experience in customer service and money management.

EDUCATION

Virginia Commonwealth University, Richmond, VA.

Working on my Bachelor of Science in Mass Communication Public Relations with a Minor in Business. Will earn my degree by May 2022

GPA: 3.186

Coursework: Taken classes in Journalism, Technical Writing and Media, Visual Communication and Design, and Public Relations Strategy, Social Media PR, PR Professionalism, and Media Production

PROFESSIONAL EXPERIENCE

Sales Associate, Brandy Melville Washington, D.C. June 2019- October 2020

Customer Care: Attended to the needs of customers by effectively assisting them in finding specific and unique items and efficiently responding any questions or concerns, ensuring customer satisfaction.

Sales: Efficiently and accurately completed transactions for paying customers.

Visual Maintenance: Maintained the store during and after hours, dressed mannequins and organized the back stock in facilitating store operations and ensuring the highest quality presentation to the public.

Key Holder, Papyrus Washington, D.C. June 2019- Aug. 2019

Advertising: Encouraged customers to open a rewards account with the store and prompted customers to buy products.

Managerial Responsibilities: Opened and closed the store, counted each register and made the deposits, and restocked products.

LEADERSHIP EXPERIENCE

Emerging Leadership Academy Indianapolis, Indiana. July 2019

Learning Leadership: Selected for an attended a program that is offered to highly exceptional member of every collegiate chapter of the Zeta Tau Alpha Fraternity. Fully participated in the workshops and activities, gaining essential leadership qualities and skills.

TECHNICAL SKILLS

Journalism: Wrote several pieces that simulated different types of article styles and implemented the Associated Press Style. Learned skills on how to determine if content is newsworthy and how to accurately communicate relevant information to the public.

Visual Communication/ Computer: Adobe Creative Cloud, Microsoft Office– acquired essential expertise to navigate Adobe Creative Cloud and have created several art projects effectively demonstrating my skills by consistently meeting the required two-week deadline for each assignment.

InDesign and Photoshop – Created a photo portfolio displaying original photos. Effectively taught myself how to use the function of InDesign and Photoshop.

Languages: Fluent in Spanish

Professional Knowledge: Customer Relations, Money Management

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