Manager Sales
Resume:
MARC LUTERIA
Sr. Collections Lead Credit Management
PERSONAL PROFILE
Motivator, Team Player, Leader, Teacher, Student, and a Father. I am confident in my skills and ability to provide fresh ideas to the table while developing and growing professionally.
CONTACT
E: adk7mf@r.postjobfree.com
A: Blk. 150 Lot 2 Fernandez St. Barangay Central Bicutan Taguig City
LinkedIn: https://www.linkedin.com/in/marc-luteria-b3b466148/
EDUCATION
University of Rizal System
Diploma in Agricultural Technology, 2013
SKILLS
Business Process Improvements
Successful working in team environment, as well as independently
The ability to work under pressure, multi-task, and minimal supervision
The ability to follow instruction and deliver results
Proficient in Microsoft Office Suite: Excel Word Power Point Outlook
Technical Proficiency in SAP / Citrix / Oracle / MYDSO /
End to end skills in Accounts Receivables
Exceptional Communication and Networking Skills
Organizational and Time Management Skills
WORK EXPERIENCE
Schneider Electric Philippines Inc.
Sr. Collections Lead (Credit Management), Mar 2019 – Feb 2021
Collections Lead Scope
Successfully hits team target on cash collection on a monthly basis vs cash collection forecast at 85 – 95% to mitigate risk in company’s credit risk.
Improves communication between credit team and its shareholders by conducting weekly regular meetings with the credit specialists for planning, evaluating, and entity collection analysis along in spearheading the meetings with Business Directors, CFO, and CEO for Monthly Business Report to ensure everyone has the visibility with the AR achievements and roadblocks.
Restructured the process map on matrix approval for order releasing and evaluated important projects to provide support for company’s revenue and low risk for the collections, slashing 30% of the time spent on process waste.
Re-Analyzes and approves Write Off and Write Back Report prepared by the credit controllers.
Credit Management Scope
Created Credit Policy for SE (2020) in line with the Global Policy of SE to ensure country’s Credit Policy is following the standards of the Global Initiative of SE.
Initiated the monthly collaboration with the insurance company covering 93% of customer’s security coverage.
Slashed benefits administration with vendors (JP Morgan, Aleca, Coface, Etc.) for 30% cost reduction and profit sharing to ensure cash savings while ensuring enhancements on services.
Analyzes Customer Financial Statement for Credit Limit and Credit Terms Approval.
Digitalized and created new SOP on how to manage Customer On-boarding to reduce productivity on re-work.
Conducted and created a monthly internal audit for the team.
Reviewing Bonds, Insurance, Security and Project related documents to mitigate the risk on collections.
Establishes and plan strategic goals by gathering details from our financial information. (Includes Forecasting, Cash Flow Analysis, Risk Analysis)
Prepares Corporate Report such as (HFM - Hyperion Financial Management, IFRS9, Provision, Bad Debts, Aged Trial Balance (ATB), Collection Forecast, Insurer’s Monthly Report.
People Management Scope
Ensures Credit and Collections objectives by managing staff, planning, and evaluating team activities while maintaining the organization of our department by recruiting, selecting, orienting, and training employees.
Prepares Training Manual for New Credit and Collections Employees.
Develops personal growth opportunities and conducting coaching, counsels, and disciplines employees.
Conducts regular meetings and prepares payment for Vendors, 3rd Party Agencies, & Contractors.
Ensures Continues Business Process Improvement to support the team.
Accepts Escalation for the team and provide recommendation to close all gaps.
ACHIEVEMENTS
Awarded with Disrupt the Norm Certificate (Q3 2019) by digitizing processes and improving cash collections and credit processes.
Awarded with Commercial Hero Story for 2020 by providing extra mile during the Pandemic as being the front liner of collections to ensure the company don’t suffer from cash flow issue.
Improved Communication Tool by creating a generic mailbox to ensure knowledge retention and to safekeep important communications.
Successfully automated and digitized the SOA and E-Invoicing to avoid manual intervention in the process saving 20% process waste from credit administrational tasks.
Ingram Micro Shared Services Center
Credit Controller 2014 – 2019
Responsible for collecting dollars for company’s cash flow, ensuring dollars collected meets the target given by the management on a portfolio level.
Analyzes the potential risk of a company and makes decision based on credit history and comfortability level.
Supports other departments such as sales and ensuring to meet deadline or warehouse cutoff.
Manage disputes and reconciliation items.
Responsible for answering customer’s queries regarding credit matters.
Create reports to support the figures and numbers of the company. (Bad Debt Report, Write Back/Write Off, Ageing Report)
Responsible for creating dunning letters for customers (Demand Letters/Legal letters)
Forecast dollar collections to be used by Accounts Payable Department.
Manage and leads business process improvements and projects.
Manage different portfolio such as (Export, Commercial, Enterprise, Corporate, Small and Medium Businesses)
Manage Cloud business portfolio of Ingram Micro
ACHIEVEMENTS
Awarded as Employee of the Year (2017 - Finance APAC Tower)
Awarded as Associate of the Quarter (Q3 2017)
Initiated the process improvement for RMA licenses to contribute in gaining a lower average of daily sales outstanding and minimize company’s dollar loss.
Awarded as Team Performer (Quarter Champion - Q2 & Q3 2017)
Awarded as Associate with WOW Customer Service (2017 Finance Tower)
Awarded as Associate with Perfect Attendance (2014-2015)
Generated an automated system which combines Invoice and Proof of Delivery which saves time for the controllers to do admin task and use it for collection purposes.
Improved SG licensing process for cash accounts to improve the DSO and minimize risk.
Convergys (G5)
Credit Specialist, 2013 – 2014
Responsible for collecting credit card debt or getting payment commitment from customer to ensure we get the account into a good credit standing at the end of the day.
Follow up with the previous call made and taking notes for other associates to refer to.
Updating contact information and phone numbers and investigating on fraudulent accounts.
Skip tracing.
Responsible for customer relation and proper escalation to manager and supervisor in US.
ACHIEVEMENTS
Awarded as part of the Best Of the Best Employee of Convergys G5
Awarded as Rank#1 Agent on May 2014 & Q4 2014
TRAININGS ATTENDED
Six Sigma Training (Aug 2015)
What If Session BPI Whiteboard Sessions for BASIC LEAN and 8 Types of Wastes
(August 2017)
Time Management (May 2017)
Certified Risk Analyst Program (Nov 2019)
CHARACTER REFERENCE
Christine Salve
HR Director (Schneider Electric Philippines Inc)
Gizelle Villacorta
Sales and Operations Director (Schneider Electric Philippines Inc)
Kristine Ardenio
Sr. Operations Manager (Alorica Philippines)
Roxanne Ruedas
Credit Management Supervisor (Schneider Electric Philippines Inc)
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