Customer Care Specialist
Resume:
Mariah Harlan *** W. Montgomery St.
Creston, IA, 50801
************@*******.***
EXPERIENCE
Wells Fargo, Des Moines, IA — Customer Success Specialist 2 August 2020 - PRESENT
-Assist customers in credit card questions, filing dispute claims, order issues, personal info updates, and basic customer care. Utilizes conflict resolution skills to keep customers happy, as well as feel like they are cared for on a personal level.
-Promoted from Customer Success Specialist to Customer Success Specialist 2 in January 2021
Walmart, Creston, IA — Cap 1/Cap 2 Associate
August 2018 - August 2020
-Cross-trained in many areas where I assisted customers in their everyday needs, took inventory daily, unloaded trucks for multiple departments, stocked shelves, worked the cash register, maintained parts of the backroom, and helped any manager/supervisor wherever necessary. Greater Regional Health, Creston, IA — Patient Access Representative
August 2017 - August 2018
-Assisted patients in scheduling appointments, handled insurance claims/issues, maintained the clinics worked in, communicated with providers/nurses, and was an open ear for patients when they needed to vent
EDUCATION
SKILLS
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Punctual
Detail oriented/Organized
Team player
Self-motivated/su cient
Data collection/filing
De-escalation skills
Leader
AWARDS
Employee of the Month-July
2020-Walmart
Team Member of the
Month-December
2020-Wells Fargo
Team Member of the
Month-January 2021-Wells
Fargo
LANGUAGES
English
Creston High School, Creston, IA
August 2012 - May 2016
Northwest Missouri State University, Maryville, MO August 2016 - December 2017
Buena Vista University — Bachelor of Arts in
Criminology/Criminal Justice
January 2018 - June 2020
Registered Behavioral Technician Certification, Online March 2021 - Present
Volunteer Experience
Individual/Large Group Speech Coach — Creston High School-Oct. 2016-May 2018
-Coached high school students in sharpening their public speaking skills, as well as their acting/team participation and communication skills. New Nodaway Humane Society — Maryville, MO-Aug.
2016-May 2018
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