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Customer Care Specialist

Location:
Creston, IA
Posted:
March 26, 2021

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Resume:

Mariah Harlan *** W. Montgomery St.

Creston, IA, 50801

641-***-****

adk7me@r.postjobfree.com

EXPERIENCE

Wells Fargo, Des Moines, IA — Customer Success Specialist 2 August 2020 - PRESENT

-Assist customers in credit card questions, filing dispute claims, order issues, personal info updates, and basic customer care. Utilizes conflict resolution skills to keep customers happy, as well as feel like they are cared for on a personal level.

-Promoted from Customer Success Specialist to Customer Success Specialist 2 in January 2021

Walmart, Creston, IA — Cap 1/Cap 2 Associate

August 2018 - August 2020

-Cross-trained in many areas where I assisted customers in their everyday needs, took inventory daily, unloaded trucks for multiple departments, stocked shelves, worked the cash register, maintained parts of the backroom, and helped any manager/supervisor wherever necessary. Greater Regional Health, Creston, IA — Patient Access Representative

August 2017 - August 2018

-Assisted patients in scheduling appointments, handled insurance claims/issues, maintained the clinics worked in, communicated with providers/nurses, and was an open ear for patients when they needed to vent

EDUCATION

SKILLS

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Punctual

Detail oriented/Organized

Team player

Self-motivated/su cient

Data collection/filing

De-escalation skills

Leader

AWARDS

Employee of the Month-July

2020-Walmart

Team Member of the

Month-December

2020-Wells Fargo

Team Member of the

Month-January 2021-Wells

Fargo

LANGUAGES

English

Creston High School, Creston, IA

August 2012 - May 2016

Northwest Missouri State University, Maryville, MO August 2016 - December 2017

Buena Vista University — Bachelor of Arts in

Criminology/Criminal Justice

January 2018 - June 2020

Registered Behavioral Technician Certification, Online March 2021 - Present

Volunteer Experience

Individual/Large Group Speech Coach — Creston High School-Oct. 2016-May 2018

-Coached high school students in sharpening their public speaking skills, as well as their acting/team participation and communication skills. New Nodaway Humane Society — Maryville, MO-Aug.

2016-May 2018



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