Medical Billing Customer Service

TINYA MOE

**** ******** **** ***** *******, GA **017

678-***-**** ***.*****@*****.***

PROFESSIONAL PROFILE

Top performing professional who combines strong academic success with 20+ years customer service experience to illustrate value. Facilitates efficient workflows and communicates effectively with co-workers, patients and staff, follows policies, procedures and guidelines to ensure consistent quality, and maintains and safeguards patient privacy.

§High Academic Honors Recognition / Dean’s List Member of the Alpha Beta Kappa Honors Society (ABK)

§Demonstrated customer service skills to effectively deal with patients and healthcare providers

§Effective problem solver, able to assess situation and identify solutions

§Function independently with minimal direction and guidance

§Microsoft Office / MS Excel MS Word MS PowerPoint MS Outlook Typing Speed: 40 WPM

Electronic Medical Records (EMR / EHR) Greenway Prime Suite EHR

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) 3rd Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR) Greenway Prime Suite EHR

Managed Care (HMO, PPO, and POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2020

University of Phoenix Bachelor of Science Degree – Business Management with Operations Certificate, 2020

RELEVANT PROFESSIONAL EXPERIENCE

McGraw-Hill Educators – Columbus, OH 12/2016 – Present

Remote Contractor / Customer Service

§Assist with curriculum proposals, generate and complete monthly Professional Development Plans, and assist with Curriculum Specialist scheduling

§Act as a User IT Specialist with retrieving master codes of school district

§Help instructors with classroom coordination and setup in ConnectEd software

§Utilize SalesForce software to assist customer with password and username reset

§Build database for new and existing customers while troubleshooting account issues in a professional manner

§Manage open cases in order to come to a resolution for the customer and edit account information

Studio 7 Consultant LLC. – Lithonia, GA 07/1998 – Present

Owner / Master Cosmetologist / Customer Service

§Provide consistent and trend-setting professional hair care services to licensed stylist and salon staff

§Educate clients on proper daily hair maintenance and maintain knowledge of hair care products

§Manage 5 employees, train new hires, and purchase inventory and hair care products for salon

§Has significant input into the recruiting, hiring and firing decisions of the company

§Schedule appointments, manage book of business, accept payments, and manage finances

§Answer phone calls, oversee marketing duties, and ensure policies and procedures are followed

§Assist mortician with deceased individuals’ hair and makeup

Additional professional experience includes 9 years as a Billing Specialist / Transmission Coordinator

Generated sales reports, managed billing invoices, and handled inbound and outbound calls

VOLUNTEER EXPERIENCE

Tread Academy – Stone Mountain, GA 08/2019 – Present

Homeschool Teacher Assistant

§Act as relief for home school instructor for appointments and absence

§Reinforce and enrich home school education by giving instructions and assisting with assignments

§Assist with any special projects and programs

Private Duty Care – Lithonia, GA 05/2012 – 07/2015

Caregiver

§Administered medications as prescribed and prepared meals

§Helped dementia patients with activities of daily living

§Scheduled doctor appointments and acted with discretion when handling confidential information

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