Medical Billing Customer Service
Resume:
Victoria Morrison
Galveston, TX *****
*************@*****.***
Personable and deadline-drive employee experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude. Friendly Medical Office Assistant with the ability to build long-lasting relationships with patients. Highly skilled in performing both clerical and medical support tasks. Able to work independently and maintains superb interpersonal skills.
#readytowork
Authorized to work in the US for any employer
Work Experience
Personal Care Assistant (PCA)
Self-employed - Galveston, TX
July 2020 to Present
Medication reminders, assist with chores cooking and errands. Observe physical aspects of client. Customer Service Representative
B&H Cleaners - Galveston, TX
April 2020 to June 2020
Checking in clothes, customer relations, cash handling Marketing Manager
CJs Home Improvements - South Burlington, VT
May 2017 to August 2019
Generated leads set appointments set sales goals manage the marketing for the trade shows in the area and the fairs supervise other employees
Customer Service Associate
Kinney Drugs - South Burlington, VT
September 2016 to April 2017
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
Contributed to the growth of the business by ensuring that customers were satisfied with service and quality
Processed all sales transactions accurately and in a timely fashion Contributed to team success by filling in on cashier duties, providing product assistant, merchandising shelves and cleaning customer areas
Cook
Sodexo - Burlington, VT
September 2015 to August 2016
Emphasized food quality and specialized cooking techniques Enforced proper sanitation practices to prevent the spoiling or contamination of foods Strove for continual improvement and worked cooperatively as a team member Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food Medical Assistant/Admissions Counselor
Maple Leaf Farm Associates - Underhill, VT
April 2014 to January 2016
Assisted with technical treatments and entered information in patient records and charts. Answered appointment calls.
Assisted patients in preparation for examinations, assessing and recording vital signs. Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
Partnered with healthcare and administrative staff to create patient- centered, inviting and supportive environment for patients and families.
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in the delivery of quality healthcare.
Completed and submitted clinical documentation in accordance with agency guidelines. Maintained clean and organized work area with adequate supplies and reagents. Massage Therapist
Bella Luna Massage - Essex Junction, VT
June 2010 to September 2014
Discussed body treatment needs and expectations with clients. Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
Cleaned massage rooms after use and prepared them for next client. Used knowledge to relieve pain, improve circulation, rehabilitate injuries and increase relaxation in each client.
Devised marketing ads and pamphlets in hopes of bringing in additional clients. Assisted with basic bookkeeping needs such as filing and maintaining clients' records. Researched the various types of spa therapies and treatments to be better informed of spa services. Education
Associate of Arts in Business/Marketing
Marymount Manhattan College - New York, NY
1994
Skills
• Account management (5 years)
• Customer service (10+ years)
• Direct marketing (10+ years)
• Excellent written (10+ years)
• Excellent written and verbal communication skills (10+ years)
• Marketing (10+ years)
• Medical terminology (10+ years)
• Microsoft office (10+ years)
• Ms office (10+ years)
• Office medical (10+ years)
• Receptionist (10+ years)
• Retail sales (5 years)
• Sales promotions (7 years)
• scheduling (10+ years)
• team player (10+ years)
• written and verbal (10+ years)
• CSR (10+ years)
• Call Center (6 years)
• Customer Care (10+ years)
• Marketing Strategy (6 years)
• Social Media Marketing (7 years)
• Salesforce (7 years)
• Advertising
• Public Relations
• Event Planning
• Anatomy Knowledge
• Medical Office Experience
• Medical Scheduling
• Medical Receptionist
• CPT Coding
• Physiology Knowledge
• Insurance Verification
Assessments
Sales: Influence & Negotiation — Proficient
October 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Marketing — Completed
September 2019
Understanding a target audience and how to best communicate with them. Full results: Completed
Food Safety — Completed
August 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Completed
Cooking Skills: Basic Food Preparation — Proficient August 2019
Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Proficient
Written Communication — Completed
August 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Completed
Reliability — Proficient
July 2019
Tendency to be dependable and come to work.
Full results: Proficient
Customer Focus & Orientation — Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Proficient
Receptionist — Completed
June 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Completed
Attention to Detail — Completed
May 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Spreadsheet Editing in MS Excel — Completed
May 2019
Measures a candidate’s Microsoft Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
Full results: Completed
Work Style: Reliability — Proficient
February 2020
Tendency to be dependable and come to work.
Full results: Proficient
Office Manager — Familiar
February 2020
Scheduling and budgeting.
Full results: Familiar
Medical Billing — Completed
July 2019
Understanding the procedures and forms used for medical billing. Full results: Completed
Administrative Assistant — Familiar
February 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Attention to Detail — Completed
November 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Medical Receptionist Skills — Proficient
February 2020
Managing physician schedules and maintaining accurate patient records. Full results: Proficient
Data Entry: Accuracy — Proficient
October 2020
Entering data quickly and accurately.
Full results: Proficient
Customer Service — Familiar
August 2020
Identifying and resolving common customer issues.
Full results: Familiar
Customer Focus & Orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Medical Billing — Completed
May 2020
Understanding the procedures and forms used for medical billing. Full results: Completed
Food Service: Customer Situations — Proficient
August 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Proficient
Cooking Skills: Basic Food Preparation — Proficient June 2020
Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Proficient
Customer Service Fit — Expert
August 2020
Measures the traits that are important for success for customer service roles. Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Microsoft Office Suite expert Sales promotions
Strategic media placement Direct marketing campaigns Excellent written and verbal Medical terminology knowledge communicator Understands medical procedures
Enthusiastic team player Patient scheduling
Focused and driven Diagnostic procedures
Customer service-oriented Vital sign monitors
MS Office Doppler proficiency
Microsoft Office Suite Human anatomy and physiology Account management Charting expertise
Contact this candidate