HR - Office Manager

David Smith

**** ********* *****, ****** *****, MD 2074 8-443-***-**** adk7kb@r.postjobfree.com

EDUCATION

May 2008 The New School for Social Research, New York, NY

Master of Arts, GPA 3.68

Major: Sociology

May 2006 St. Mary’s Honors College of Maryland, St. Mary’s City, MD

Bachelor of Arts, cum laude GPA 3.597

Major: Sociology and Anthropology

EXPERIENCE

HUMAN RESOURCES - OFFICE MANAGER

Employee Benefit Research Institute (EBRI), Washington, D.C. (September 2019-February 2021)

Performed HR-related duties on a professional level in the areas of benefits administration, onboarding/new-employee orientation, policy implementation, employment law compliance, PTO/accruals and working time accountability.

Administered various human resource plans and procedures for all company personnel; assisted in the development of personnel policies and procedures, in conjunction with senior management.

Performed benefits administration including communicating benefit information to employees.

Ensured compliance with federal and state regulations concerning legal employment requirements.

Responsible for management, and front office day-to-day operations of the building, which includes but not limited to managing repairs, tenant issues, office moves, distributing building access keys, etc.

Responsible for supervision and coordination of overall administrative and office activities. Managed an Administrative Assistant as a direct report who assisted in member relations duties, updating contact information, calendaring meetings, and any other administrative related duties as assigned.

Supervised the maintenance and alteration of office areas and equipment, as well as layout, arrangement and housekeeping of office facilities.

Negotiated the purchase of, and supervised the maintenance of, office supplies and furniture, office equipment, etc.

Established and maintained relationships with office vendors and property management.

VIRTUAL EVENT SPECIALIST

Employee Benefit Research Institute (EBRI), Washington, D.C. (September 2019-February 2021)

Served as central coordinator for virtual events ranging from 2 to 400 attendees and served as event host and/or moderator during the rehearsal and live event.

Managed targeted marketing campaigns for all events, meetings, and webinars by collaborating with all internal levels, including strategy, creative and research team members to ensure successful development and optimization of campaigns.

Monitored the virtual event schedule, and worked with leadership to ensure sufficient staff coverage.

Liaised with members, speakers and co-organizers on the successful execution of events as needed. Managed communications with presenters and hosts to ensure they have the correct equipment (mic, camera, virtual background) and internet connectivity; coordinated with management to procure equipment as needed.

Created, customized, and configured virtual event registration pages.

Provided expert knowledge and training to other events staff when needed to support projects, including but not limited to Zoom.

Supported the development of materials such as Best Practices, FAQs, and training slides to support meeting hosts, speakers, and event support staff.

Identified and recommended appropriate platforms and features to use for different types of events, such as meeting, webinar, pre-recorded webinar, conference, training, breakout rooms, whiteboard, Q&A, polls, etc.

Scheduled and executed rehearsals in advance of live events to ensure all parties are prepared for success.

Assisted in all aspects of event and meeting planning including providing assistance, and tech support with hosts and attendees during before or after events.

Generated event data, transcripts and reports: registrant, attendee, polling responses, chats, Q&A, etc.

Edited and suggested new ways of hosting webinar recordings.

Researched and connected with external networks to stay on top of trends and new tools in the virtual event space, bringing those key learnings and recommendations back to Senior Leadership.

Reviewed and recommended, as necessary, modifications to event technology to ensure compatibility and seamless implementation across vendor lines. Recommended event technology enhancements to improve functionality and efficiency.

ADMINISTRATIVE COORDINATOR

Employee Benefit Research Institute (EBRI), Washington, D.C. (June 2011-September 2019)

Designed and created company webpages (i.e.: https://www.asec.org/choose-to-save-memorial) using internet manipulation software such as Sitefinity, WordPress, Squarespace, Dreamweaver and more.

Collaborated with external IT vendors and internal staff members on scope, timeline, and milestones to upgrade CRM from MS Access and website from Cold Fusion to Sitefinity by using contemporary CRM and website development tools.

Designed and manipulated databases (queries, tables, reports, forms, macros) to maintain membership lists, document membership changes, and produce membership reports.

Developed, modified, and maintained company-wide intranet.

Used Google Analytics to provide website traffic stats.

Managed the development, enhancements and maintenance of the CRM database – including how the CRM integrates with other platforms (APIs, etc.).

Managed and troubleshooted member access to password protected content on the website.

Created and trained staff members on Standard Operating Procedures for the CRM.

Participated as needed in special department projects.

ASSOCIATE, GRANT ADMINISTRATION

Girl Scouts of the USA (GSUSA), New York, NY (August 2009-June 2011)

Developed and maintained a database of information related to GSUSA funding to councils and lead the ongoing expansion of data, as appropriate.

Conducted, administered and expedited the grants administration process from initial request for proposal (RFP) posting to final reporting to funders by implementing a step-by-step process ensuring close collaboration with key GSUSA stakeholders, including councils, when appropriate.

Responsible for reviewing grant applications, distributing funds, closing out grants/agreements, and corresponding to all grant related activity – including the award notification process.

Developed grant administration policies and procedures in accordance with state, local, and federal regulations.

Ensured compliance with grant terms and conditions by working closely with GSUSA staff in financial operations and reporting, fund development, and program managers tracking progress against deliverables.

Responsible for ensuring that administrative personnel are tasked and trained so that the administrative needs of all Grant Administration staff are addressed and all business functions of the department are completed.

Established and maintained the official grant/cooperative agreement, and contract files from initial receipt to closeout; addressed problems of a procedural nature in performing routine tasks to support the administration of agreements/grants.

SKILLS & TECHNICAL PROFICIENCIES

Advanced proficiency with MS Office Suite, with additional certification in Access database development, Zoom, Sitefinity, Squarespace, WordPress, MailChimp, SurveyMonkey, Dreamweaver, Filezilla, Google Analytics, Adobe Professional, Social media management, SharePoint, Clockify time management and Monday.com project management softwares, Type 60 words per minute.

Solid understanding of federal and state employment regulations.

Knowledge of granting principles, practices, techniques, regulations and procedures applicable to pre-award and post-award actions sufficient to procure and/or administer grants.

Expertise in Knowledge Management initiatives and information management capabilities in order to apply interrelationships of knowledge management, information management, and business practices.

Ability to express technical information to individuals or groups effectively, taking into account the audience and nature of the information to individuals or groups, make clear and convincing presentations; listens to others, recognizes potential miscommunication, attends to nonverbal cues, and responds appropriately.

Skill in effective communication, both verbally and in writing, to prepare clear, concise and effective materials which logically relate or contrast proposed concepts and their impact.

HONORS & ACTIVITIES

Omicron Delta Kappa, the National Honors Leadership Society

Study Abroad: Reflections on the Holocaust, Austria and Germany

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