Customer Service Manager

James Cudjoe Klutsey

850-***-**** • ***************@*****.***

Summary

Motivated and accomplished professional educator, trainer, and manager with over 19 years of experience. Able to take initiative, communicate effectively, provide excellent customer service; plan coordinate and problem solve; prioritize multiple tasks and manage and direct staff.

Education

Florida Agricultural and Mechanical University August 2017

School of Business and Industry

Master of Science Degree: Business Administration (MBA)

University of Cape Coast, Ghana May 2009

Bachelor of Elementary Education

Tallahassee Community College December 2013

Prerequisites courses for Graduate School

Key Skills

• Experience teaching and training in elementary, middle, high school, and college environments

• Directed and trained both teachers and staff

• Organized in-service workshops for teachers and staff

• Coordinated guidance and counseling services

•Experienced in conducting research across a variety of fields

• Effectively managed employees (team of 39 individuals)

• Made appropriate accommodations in service to students with learning and language barriers and assisted them to be successful

• Regularly consulted with 15-25 students weekly in one/one setting giving positive and constructive feedback

Professional Experience

Tallahassee Memorial Hospital July 2018

Dispatcher/ Supervisor

Work as a night supervisor

Transport patients

Make and receive calls

Tele-track patients

Write daily report of the patients

Help in the interview process

Tallahassee Memorial Hospital Tallahassee, FL MAY 2012- current

Food Server/ Cashier/Cook

• Prepared, cook and served hot foods in a timely manor

• Provided excellent customer service

• Assisted with new-hire training

Tallahassee Developmental Center Tallahassee, FL December 2012- current

Direct Support Professional (DSP)

• Provide psychological services to adults with disabilities

• Provide personal care support

•support patients’ physical health and wellness through exercises such as walking

Walmart October- December 2017

Cap One (1)

• Scanned and stocked items

• Bailed boxes

• Helped customers to easily locate items in the store

• Retrieved and parked shopping carts for customer use

Florida Agricultural and Mechanical University April 2016-April 2017

Graduate Research and Teaching Assistant

• Taught Statistics and Research Methodology

• Proctored quizzes and exams

• Taught undergraduates one/one based student’s request as TA

Leon County Schools June 2012-December 2017

English Instructor

• Developed course material that had a clearly defined structure

• Monitored and regularly evaluated students' progress during their studies

• Provided students with career and vocational education

Tallahassee Community College August 2011-April 2012

English Instructor/Developmental Writing

• Developed course material that had a clearly defined structure

• Evaluated students' oral and written skills

Best Western Plus April 2011-March 2013

Maintenance Officer

• Maintained exceptional interpersonal relationships with colleagues

• Provide a remarkably clean environment by cleaning at least three times daily

• Maintained pool three times daily and ensured its safety

Somey High School Ghana Education Service September 2005-January 2011

English Instructor

• Delivered course material to students

• Monitored and regularly evaluated students' progress during their studies

• Provided students with career and vocational education

Klikor Cntral Elementary & Middle Schools Sept. 2000-Sept. 2005

Teacher (English, Mathematics, social studies

Delivered course materials to students in a timely manner

Monitored and evaluated students’ progress during their studies

Taught Mathematics, English, social Studies and all elementary courses.

Forster's Kente weaving Industry September 1997-September 2000

General Manager

• Managed 39 number of employees

• Evaluated performance and development

• Trained new employees

• Enhanced excellent customer service

• Reviewed Financial reports

• Managed quality operations

Technical and Other Skills

• Computer Skills: Word, Power Point, Excel etc.

• Drumming, Singing, and dancing

• Weaving African traditional clothes (Ghana traditional clothes)

Awards

Tallahassee Memorial Hospital:

Recipient of the I Care Caring Hands Award: July 2013

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