Project Analyst
Resume:
Sujata LNU
*********@*****.*** https://www.linkedin.com/in/sujata-acharya-10704a192/
Business Analyst with Five years of experience and Certified SAFe Scrum Master (SSM), a solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Designers. Experience as a Business Analyst, proficient in design, development, testing, implementation, and support of enterprise data warehouse in Health care, Insurance, and banking domains with better team management.
Career Profile:
● Expertise in defining scope of projects based on gathered business requirements including documentation of constraints, assumptions, business impacts, project risks & scope exclusions with SSM.
●Thorough understanding of SoftwareDevelopmentLifeCycle (SDLC); involved in all phases from planning to the implementation stage.
●Expert in working with Subject Matter Experts (SME’s) across each group during the entire SDLC.
● Experienced with documenting Business Requirements Document (BRD), Use Case Specifications and Functional
●Specifications and Unified Modeling Language (UML)diagrams (Use Cases, Activity, and Sequence) and
Requirement Management Tools
●Proficient in change and problem management.
● Experience in triaging issues in development/implementation and production environment by facilitating resources in other areas.
● Experienced in Crystal Reports Ensure documented policy, process and procedures are followed in an effective and efficient manner
● Experience performing business process analysis, enhancements, and gap analysis. Documented the business case based on requirements and objectives and then comparing the alternatives.
● Collaborated with developers, quality assurance, production support, and end users to provide business direction on system analysis, design, development, testing and deployment.
● Solution oriented Business Analyst seeking to contribute critical thinking and planning skills to enhance quality, effectiveness, and productivity
●Exceptional ability to quickly master new concepts, excellent communicational, organizational, and interpersonal skills, strong analytical and problem-solving skills. Proficient in UAT(UserAcceptanceTesting).
●Good understanding for FACETS application (front end and back end) with Healthcare Industry (claims, membership, enrollment, billing etc.)
TECHNICAL SKILLS:
Operating System: Win 95/98/NT/XP, UNIX Languages: C, C++, SQL, HTML, Java
Software/Database: MS-Access, Oracle PL/SQL, SQL Server, DB2, QC, UFT, LoadRunner Web technologies: HTML, XML, MS-Front Page
MS Office Suite: MS Word, MS Excel, MS PowerPoint Modeling tools: MS-Visio
PM tool: MS-Project
Methodologies: SDLC, Object Oriented Analysis and Design (OOAD), Rational
Unified Process (RUP), Unified Modeling Language (UML), Rapid Application Development (RAD)& (JAD)
EDUCATION:
●BE from Sambalpur University
●MBA in HR
●SAFe Scrum Master Certification (2020)
PROFESSIONAL EXPERIENCE:
North America Med Tech Group,CA
Business Analyst December 2019-Present
Project Description:
This project is about implementing an automated claim adjudication system for policy holders, general users and Health care professionals. The project was divided into 3 Releases. I was a part of the first release as a Business Analyst, which involved implementing the Claim intake process.
The Main Actors of the intake process were- Members, Health Care Providers and Bank. Roles and Responsivities:
●Gathered High Level Business Requirements (HILBERs) from client and stakeholders through an interview process.
●Created and developed Business Requirement Document (BRD) and Functional Requirements Document (FRD).
●Analyzed and managed cross-functional existing/planned business processes impacts on Healthcare-Payer.
●Developed feasibility and Project risk analysis to ensure requirements can be met.
●Analyzed and segregated business requirements into high level and low-level Use Cases, using Microsoft Visio.
●Wrote Use Cases descriptions including pre-conditions, assumptions, normal flows, alternative flows, post- conditions, notes and issues.
●Coordinated Virtual Meetings with business clients, stakeholders, end users and various development teams including testers to discuss project progression reports and to gather new requirements.
●Identified and created Use Case diagrams with business process workflow diagrams including Activity, Sequence and from the requirements.
●Used detailed knowledge of application features, architectures, and functions to assess scope and impact of business needs throughout analysis and through the completion of all enhancement specifications.
●Conducted Joint Application Design (JAD) sessions for communicating with all project sponsors and stakeholders.
●Documented Requirements, Test Plan, Test Cases, Defects and Change Controls in Quality Center.
●Prepared weekly Review and Status Reports, which included Test Case Standings, Metrics, QA Issues and Defects.
●Communicated the project status to clients bi-weekly, highlighted changes made in requirements and gathered new requirements.
●Conducted User Acceptance Testing (UAT) with users and project team members.
Environment: Unified Modeling Language (UML), Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project 2010, Microsoft Visio, Adobe Reader, Rational Unified Processes (RUP) methodology, PMBOK, JIRA with Agile.
American Family Insurance and Banking, NC Feb2018-Dec2019 Business Analyst
Project Description:
This Project is about Insurance and banking domain for leading a team of business analyst professionals who own the requirements, elicitation, effort-estimate scoping, design, analysis and functional specification development activities for complex banking projects or programs. Working closely with clients, team members and other stakeholders, actively supports project and change management lifecycle. This position is required to understand, translate, and document complex business requirements to enable design, development, and implementation of effective and efficient technology solutions. The Main Actors of the intake process were- Members, Employee, Health Care services, Pharmacy, health care companies and Bank.
Roles and Responsivities:
●Plan, direct, and coordinate the business-analysis aspects of an information technology project, including on- going production support and training
●Manage, direct, and coordinate the daily activities of the business analyst team for GAP Analysis.
●Review and approve business analysis related documentation including requirements, current and future state processes and workflows, report specifications and Risk Analysis.
●Review and approve test plans and test cases, and perform system testing
●Plan and execute user acceptance testing and obtain user sign-off
●Develop and maintain solid partnerships with project managers, business and IT leads, and other key stakeholders
●Manage and train business systems analyst in all aspects of the project lifecycle from initiation to closing, to ensure that the technical solution meets business needs
●Develop and motivate staff to maximize full potential and ensure the mission readiness of all team members
●Support the initiation and planning of the project, including facilitating the definition of objectives, scope, and deliverables, ensuring the project is set up for success
●Suggest and implement recommendations on efficiency improvements where applicable
●Assist business stakeholders in operational readiness activities, including impact analysis and documentation of process changes
●Perform other related duties as required and assigned
●Demonstrate behaviors which are aligned with the organization’s desired culture and values. Extensively use Query Language and SQL to identify and pull test cases from a live database of participants.
● Extensive experience in documentation of business requirements and system functional specifications, including Business Requirements document (BRD), Functional Requirements document (FRD), and Functional Specification documents (FSD)
●Proficient in creating Use Cases, Use Case Diagrams, Activity Diagrams etc.
●Expertise in the management of User Request Change, and handle User Conflicts.
●Expertise in developing QA Test Plan, Test Conditions, and Test Cases; ensuring adequate testing of software both before and after completion; conducting and documenting UAT.
Environment: Microsoft Project, Microsoft Word, Excel, PowerPoint, Visio, Jira with Agile, SQL.
SAM’s Care Accelerator together with Humana, NC Feb2016- Aug18 Entry Business Analyst
Project Description:
The Claims Processing System provides the tools to manage the submission of claims and payment process. The user interface developed for employee or customer of the insurance company is web based while the interface developed for the claim handling representative is intranet-based portal. This system bridges the gap between the customers of the insurance company and various representatives working at the company. The representative can act according to the type of insurance claimed by the employee.
Role and Responsivity:
●Communicated business requirements in a clear and unambiguous manner with team members.
●Conducted AD/ JAD Sessions to develop an architectural solution that the application meets the business requirements, resolved open issues, and change requests.
●Developed Business Use Cases/System Use Cases and the User Interface Diagrams using UML
●Built the prototypes for the claims application and worked on GUI screens.
●Present in the Software development life cycle (SDLC)from analysis, design, and implementation. Worked on the spread sheets and graphs using MS Excel.
●Worked with Subject Matter Experts (SMEs)to identify high level requirements related to the Claims Process
●. Involved in-service Oriented Architecture (SOA)of the claims processing system Involved in creating Stored Procedures for the claims application.
●Worked with the project manager to estimate best/worst case scenarios, progress with weekly estimates of remaining work to do, mentoring the team members regarding and project anticipated in gathering the essential requirements of the project. Performed requirement analysis, modeled using UML.
●Involved in writing test cases, test script, test plan and RTM for the application.
●Involved in creating reports using, Summary, Cross Tabs, SQL, Command Objects, Selection Criteria, grouping, sub reports etc.
●Performed business evaluation, user requirements analysis, story development, requirements definition, use case development, acceptance testing, usability testing.
●Worked on Oracle, Advanced Collections in managing the data between the Data management support team and the Claims support System for the customers. Involved in gathering, analyzing business rules, and
documenting business requirements, functional requirements and data specifications for Business Objects Universes and Reports.
●Worked on the Business Objects Data Insight to analyze and monitor the claims reports. Worked on data modeling and produced data mapping and data definition documentation by interacting with ETL programmers and ensured the implementation of the business requirement.
Environment: Windows, MS Access, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), Mainframe, Oracle, SQL, Data Modeling, Agile, RUP, UML, SQL.JIRA.
BURLINGTON FACTORY Health and Wellness Benefit Aug14-Feb16 QA lead
Project Description:
The requirement was to integrate and upgrade the claims processing system and various disparate systems on a common environment to enhanced CRM by providing real time monitoring and services for their auto insurance division. The project covered the integrating of all the disparate systems into one synchronized system, providing remote access through a web interface and maintaining the infrastructure required for these systems.
Roles and Responsivities:
● Analyzed the client’s systems and business processes to address all aspects of the claim processing lifestyle, starting from identifying acclaim right up to closure.
●Provided the client's management quick and easy access to all current economics (i.e. construction status, leasing statuses.) of the collateral pertaining to all the loan in the portfolio.
●Helped develop use cases, project plans, and manage scope. Performed requirement analysis.
●Proficient in creating Use Cases, Use Case Diagrams, Activity Diagrams etc.
●Expertise in the management of User Request Change, and handle User Conflicts.
● Expertise in developing QA Test Plan, Test Conditions, and Test Cases; ensuring adequate testing of software both before and after completion; conducting and documenting UAT.
● Assisted with product evaluation, product customization and system integration, claim data analysis, provide functional specification of development team to build enterprise systems
Environment: Microsoft Project, Microsoft Word, Excel, PowerPoint, Visio,JIRA
ICICI Prudential Health Insurance and Banking 2005-2007
QA Tester
Role and Responsivities: Involved in developing detailed Test Plans for different benefit packages according to Business requirements documentation.
●Performed UAT Testing Manually in coordination with UAT group to ensure correct business logic. Involved in new development, support, enhancement of application. Involved in FACETS Implementation, involved end to end testing of FACETS Billing, Claim Processing and Subscriber/Member module. Set claim processing data for different Facets Module.
●Performed Manual Testing using Quality Center (QC) and User Acceptance Testing (UAT). Monitored workflow of the Resolution/Adjustment Unit, delegate tasks accordingly, and ensure that quality, quantity, and efficiency standards are met or exceeded.
●Developed test automation scripts using Quick Test Prementioned Test Matrix which gives an overview of the Testing Effort. Tested Claims intake/Logged claims/Filed claims data.
●Monitoring the defect life cycle, generating customized graphs and reports for the client, using Quality Center. Used Quality Center to record documenting information useful in debugging process, evaluating test data. Used Quality Center for reporting and tracking bugs and generating reports.
Worked under HIPAA compliance standards. Performed Front-End Testing, Functionality Testing, and Data Driven, Testing using QTP.
Environment: FACETS, Java, Windows, Quick Test Pro, Load Runner and Quality Center. Win Runner 6.0, Load Runner 6.,JIRA
Contact this candidate