Sales Social Media

Troy Coleman

**** ***** **** ***** ● Crestwood, KY 40014 ● ****.*******.*@*****.*** ● 859-***-**** EXECUTIVE SUMMARY

Proven business and management professional with an outstanding record of accomplishments in human resource management, business development, and sales. 6+ years in developing operational procedures, analyzing KPI, P&L data, and client workforce reviews. Establishing 12 new clients in 2020 and marketing strategies to increase revenues and GP% 5 over the entire territory. Results-oriented, decisive leader excelling in dynamic, demanding environments with a track record of attainting operational growth and developing client and associate relationships. Accomplished in new market identification, strategic planning, and project management. Technological skills and experience include information security, telecommunications, social media and digital marketing, HRIS and productivity software.

EMPLOYMENT HISTORY

Manpower, Inc Aug. 2019 to Present

Louisville, KY – Local Territory

Market Manager

Full P & L responsibility for operations in the Louisville, KY area. Drive sales and recruitment for the region, manage budgets and perform financial and performance forecasting. Develop new business relationships and manage existing clientele. Manage recruitment and sales team goals and develop best practices.

• Responsible for 3 separate offices. Louisville, Elizabethtown & Bowling Green.

• Fully Manage a P&L for the entire territory, growing GP% by 15% in 2020.

• HR duties include management of and participation in recruiting, payroll, accounts receivable, and accounts payable.

• Responsible for continuing education, management, and career planning of my team.

• Provided consulting advice to all clients around support for Compensation, EEO, Compliance programs and attendance policies to promote a stable workforce. UNITED STATES ARMY Sept. 2012 – Sept. 2020

Fort Knox, KY

25U – Signal Support Systems Specialist

Deployment of network architecture and construction of network operations. Conceptualization and deployment of SharePoint 2010 to increase communication between unit sections. Streamlining user accounts to enhance efficiency in network security. Management and development of communication infrastructures for security and support of unit operations.

• Managed 200 soldiers to achieve goals and exercise objectives across 30 trainings and 4 missions.

• Commended by senior leadership for successful training and knowledge transfer to soldiers during Operation Northern Strike. Rewarded with CoA and Company Coin.

• Analyzed data and presented high level briefings during to Executive Officers and Generals that were leading the exercises during Operation Northern Strike.

• Organized new method of documentation sharing through SharePoint to increase Company Communications.

INTEAM ASSOCIATES LLC Jan. 2017 – Aug. 2019

Louisville, KY – National Territory

Business Development Manager

Led the development and management of a Business to K12 Schools Sales Department that engaged School Nutrition Directors and Food Buying Co-Ops nationwide. Created sales and marketing campaigns designed for each product’s target market to drive revenue and successfully maintained 80% of the company’s sales. Sales Accomplishments:

• Developed K12 business model to engage Directors and Co-Ops increasing sales and brand awareness by 150k within first year in role.

• Developed and cultivated key business relationships.

• Organized team meetings to develop marketing and webinar materials to be used to engage over 10,000 school districts nationwide.

Advantage Sales and Marketing (Marketing Division) Jan. 2015 – Oct. 2016 Louisville, KY – National Territory

Territory Sales Manager

Analyzed KPI data for the nation’s leading sales and marketing agency. Daily tasks included: effectively communicating client plans, features, products, and services; and growing sales performance and other key metrics through customized solutions, training, and marketing; driving sales productivity and customer satisfaction. Managed and developed personnel including 26 Call Center Managers and over 1,500 Call Center Sales Reps through one-on-one and group training sessions Sales Accomplishments:

• Managed an annual budget for marketing and sales contests.

• Conceptualized a new training process for managers and sales reps to improve sales quality and customer retention by 20% in one quarter.

• Organized successful monthly meetings between client upper management and DirecTV upper management to communicate sales and marketing strategies and goals.

• Solved complex technical problems that hindered sales reps from meeting sales goals increasing sales by 30%.

AT&T (Cellular Division) Jan. 2008 – Dec. 2014

Louisville, KY

Retail Sales Consultant

Completed all training courses including Harvard University Training Program, JD Power Sales Training Program, AT&T Business to Business Training Program. Other responsibilities include: Opening and closing the store; helping customers troubleshoot account and equipment related issues; putting together complicated plan structures that best suited the customer needs. EDUCATION

Bachelor of Science / Management Indiana Wesleyan University, IN ACHEIVEMENTS

Harvard University Training Program (Sales Training Courses provided by AT&T); 5 U.S. Army Leadership and Management Awards; U.S. Army Basic Training and Signal School (physically and mentally demanding 32-week course); Volunteer for USA Cares – Louisville, KY; Volunteer for Wounded Warrior Project - Fort Benning, GA; Volunteer for Special Olympics – Lexington, KY; Greater Louisville Incorporated – Ambassador of the Month

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