Social Media Customer Service
Resume:
YALIRA NAYLOR
Saginaw, Texas
*********@*****.***
OBJECTIVE:
Seeking a positive atmosphere with growth opportunities where I can demonstrate my skills and knowledge in establishing new or bettering existing business relationships. Strong multi-tasker with excellent written and verbal communication skills in Spanish and English. Passionate and driven employee with a proven track record of meeting and exceeding company goals.
SKILLS:
Spanish Bilingual
Multi-Line Phones
Marketing
Customer Service
Dispatch
Recruiting
Compliance
Leadership Skills
Strong Communication Skills
Problem Solving
Relationship Building
Payroll
Benefits & Onboarding
DOT Regulations
FMSCA
Tenstreet
Microsoft Office
FormFox
FCRA (Fair credit certificate)
WORK EXPERIENCE:
JM Materials Decatur, TX
HR/Safety & Compliance January 2016-January 2021
Sourced, screened, scheduled, and interviewed potential employees
Onboarding, new hire orientations, and paperwork
Conducted background checks and employment verifications
Social media marketing, networking, and job fairs
Customer relations and employee engagement
Spanish Bilingual translator
Updated data in Excel spreadsheets
Dispatching, driver logs, haul it, driver pay
Inspections and registration
2290’s
Added drivers and equipment to insurance
Reported new and terminated employees to Texas OAG
Worked closely with managers and multiple departments to meet deadlines and resolve issues
Southern Counties Express Grand Prairie, TX
Human Resources February 2015-December 2015
Dispatching
Safety Compliance
Recruiting
Client Relations
General office support
Scheduling for 42 drivers
Accepting shipments according to capacity
Logistics Coordinator Haltom City, TX
DFH Transportation January 2013-December 2015
Routing and scheduling
Dispatching
High phone volume
Provided excellent customer service
Brokerage
Data Entry
Client Relations
EDUCATION:
GED
4.0 GPA
REFERENCES AVAILABLE UPON REQUEST
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