Manager Customer Service

FELICIA

ASUQUO

Odogbolu street, off Adetola

Surulere, Lagos.

+234**********

**************@*****.***

Work Experience

Event Manager, 2518 Events (March 2017 – Present)

Highlighting clear project financial and operational milestones.

Identified alternative event venue selection solutions, hence reduced event cost by 35 percent.

Planned 3 store launch, 2 birthdays, and 2 weddings in 2020 within provided budgets, saving clients an average of 25 percent from overall cost of each event.

Interfacing between venue management companies, vendors and team leads regarding costs and exclusivity agreements.

Effectively supervising staff of over 30 by implementing company policies, protocols, work rules and disciplinary action.

Performing supplier risk evaluations and supported regulatory inspections.

Customer Service, The Wedding Company (April 2016 – May 2017)

Resolved customers’ complaints while identifying problems and increasing client retention ratio significantly.

Demonstrated professional etiquette and manners, improving positive feedback by 30 percent.

Contributed to a 40 percent sales increase in 2017 by improving lead generation and sales tracking.

Responded promptly to customer queries about services, and resolved an average of 40 inquiries per day.

Consistently met performance milestones in speed, accuracy and volume.

Liaised with customers and team members to better understand customer needs and recommend viable solutions.

Education

University of Lagos (2012 – 2017)

Bachelor of Science in Political Science

International School, University of Lagos (2005 – 2011) West African Senior School Certificate Exam

Professional Summary

Enthusiastic Event Designer,

with 5+ years of leading all

stages of innovative, branded

and revenue-generating events.

Highly knowledgeable about

performing and improving

customer service.

Skills

Leadership

Excellent Communication

Budgeting

Team Leadership

Project Delivery

Event Manager

Certificate

Master Project Management

International Project Management Academy (2018)

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