Manager Customer Service
Resume:
Ashley Toyne
Professional Summary
Hardworking Manager focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Merchandising and retail manager with 15 years experience and strong customer service skills. Excellent track record with time management, meeting goals and providing associates with tools, knowledge and training to affectively complete their job tasks. Managed Scheduling and payroll processes. Managed budgeting and ordering for P&L.
Skills
Visual merchandising and display standards Merchandising logistics Affective Communication Problem solving
Customer Service Collaboration and project planning Building Strong Relationships Payroll management
Scheduling efficiency Office: Excel, Word, Teams
Experience
Senior Installation Manager
Keller Interiors - San Diego, CA
Reviewed incoming orders for mistakes to maintain accurate inventory levels. Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
Managed Payroll and scheduling processes.
Supported operations with consistent maintenance and updates of corporate files and records. Assisted team members and managers with tasks to maintain productivity and meet project milestones.
Reviewed activities regularly to identify opportunities for improvement. Worked as direct contact for Installers and customers throughout scheduling and install completion process.
Merchandising Execution Manager
The Home Depot - San Diego, CA
Implemented placement of District visual merch and planograms. Managed all aspects of merchandising, overseeing execution to verify adherence to brand standards. Analyzed consumer feedback and market data to establish strategies. Facilitated roll-out of new fixture installations and planogram designs in collaboration with store personnel.
Maintained ownership of all merchandising logistics across District. Led a team of 20 direct reports and 12 Supervisors on project based completion and excellent customer service.
Consulted with District leaders and other staff to determine the optimal placement of products and displays.
Assembled displays and products for promotions and special events. Worked with Regional team to execute program intent and implement effective strategies 8580 Ivory Coast Dr., San Diego, CA 92126
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