Office Service

VERNESA MOSLEY

**** **** ******* ******, ***. *H, Bronx, NY, 10462

Cell: 646-***-**** – Email: *********@*****.***

Professional statement

Highly experienced Human Services professional with a sense of vision, zeal, and an innovative problem solver. These elements have aided me in developing a strong foundation in the human services arena to implement effective programming and staff management strategies, using core skill elements such as critical thinking, oral and written communication, and team leadership. I am seeking opportunities that will continue my growth and ability to empower the constituents I serve and provide guidance and mentorship to the professional teams I am charged to lead.

NYC Department of homeless services

I have served in several progressively upward social service capacities within the Department of Homeless Services beginning as a Client Advocate and Supervisor in the Office of Client Advocacy; a Prevention Coordinator in the Office of Prevention and most recently as a Manager in Adult Services in the City’s 30th Street Men’s Assessment Shelter - a 230 bed capacity shelter. My social service and program management experience encompasses the following leadership responsibilities during this time.

Administrative Director of Social Services 2016 - Present

Management and leadership oversight of the daily operation of a 230 bed men’s assessment shelter program.

Provide administrative/direct supervision and program support to social service and clerical staffs.

Interpret agency policy and procedure to ensure compliance standards are met via Federal, State, and local mandates.

Interface and collaborate with DHS directly run and contracted shelters as well as city agencies providing services to the homeless.

Maintains an appropriate distribution of staff to ensure adequate coverage and fiscal operations.

Evaluate and review employee performance according to established task and standards.

Determine staff training needs. Recommend and arrange appropriate training for staff development.

Prevention Coordinator 2014-2016

Monitored the delivery of Homebase Prevention services to clients in the five boroughs.

Supported agency initiatives relative to client linkage to housing, eviction prevention services and veteran re-housing.

Worked with contracted providers to enhance service delivery to the homeless.

Conducted fieldwork including client home visits.

Tracked housing placements via developed database system.

Client Advocate & Advocacy Supervisor 2003-2014

Responded to complaints and inquiries from constituents, shelter clients, elected officials, 311 calls, and DHS contracted agencies.

Reported, tracked, and resolved client complaints within 48 hours.

Conducted site visits of shelters, drop-in-centers, and intake centers.

Developed partnerships with community-based organizations.

Supervised the daily activities of the Advocacy office @ PATH.

Developed protocol and procedures for services provided to families with children at PATH.

Provided Supervision and training for five client advocates.

Participated in policy development and special initiatives.

8/1991 – 6/2002

SITE COORDINATOR, Good shepherd Services /south Brooklyn Community High School

Supervised the daily operation of a High school program for 75-80 truant students, 16-20 years old.

Responsible for reporting daily attendance an implementing truancy action plans.

Supervised 4 Advocate Counselors and the teaching staff who provided academic student support.

Managed the admissions Intake process and developed 3 annual school orientations for students.

Implemented crisis intervention methods when needed to resolve student/student/teacher issues.

Developed and reconciled school activity budgets.

Co-facilitated a Youth Development Leadership Program.

Managed the school operations ensuring compliance with fire safety mandates.

EDUCATION

MA URBAN STUDIES, CUNY School of labor and urban studies

Concentration in Public Administration and Public Policy

Inducted into the National Society of Leadership and Success (Sigma Alpha PI) 2018

BA, HUMAN SERVICES, SUNY empire state college

PROFESSIONAL DEVELOPMENT AND SKILLS

CUNY Advanced Graduate Certificate: Public Administration and Public Policy, 2018

NYC Organizational Management and Leadership development Certificate, 2018

Managerial development institute, 2016

FDC/Family development credentialed, 2004

Empowerment Skills for Leaders, 2006

Technology; Microsoft Office applications: (Word, Excel, PowerPoint, Outlook)

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