Sales Office

JEANNETTE N UCHE

● **** Red Gate Dr, Doylestown, PA. 18902 ● **********@*****.*** ● 630-***-****

SUMMARY

Highly accomplished, deeply driven and enthusiastic professional with skills in Solution Architecture and Business Systems Analysis. Demonstrates a proven commitment to learning and willingness to seek information thereby, creating a leader with strong competence in team collaboration and problem-solving. EDUCATION

Master of - Information Technology and Management – (Software Development) Illinois Institute of Technology, Chicago, IL – November 2014 Bachelor of Engineering – Materials and Metallurgical Engineering Federal University of Technology, Owerri, Nigeria – April 2008 TOGAF 9 Certified – June 2019

SKILLS

● Solution Architecture ● Java Object Oriented programming

● Requirements Analysis ● UML based Development

● Computer System Analysis ● SDLC

● Test Driven Development ● IT Management

● Scaled Agile Framework ● Business Architecture

● Open Shift Enterprise ● Maven

● Jenkins ● EA Sparx

PROFESSIONAL EXPERIENCE

Jan 2020 – Present. Senior Systems Analyst – Suffolk County Department of Health

●. Extract and clean up data using mysql and Microsoft access to generate on demand reports.

●. Provide application support to users – troubleshooting, creating user accounts and granting access for different roles/levels.

●. Coordinate efforts with programming, database, server, security and network staff to implement software solutions.

●. Confer with department officials and information technology staff to define procedures and discuss solutions to problems

●. Work with vendors to customize applications for the county based on operational processes and needs.

●. Provide technical training, guidance and resource support for end users and departmental staff

●. Perform general application maintenance including verifying processes are running correctly, fixing errors and server reboots.

●. Support complex and advanced configuration requirements for commercial off- the-shelf- software for County Departments

●. Develop and support critical project level documentation throughout the project lifecycle from requirements stage through design, development, testing, implementation and closeout.

July 2016 – Nov 2019 Business Systems Analyst – UnitedHealth Group - Optum

●. Consult with business stakeholders to document their concerns and business needs

● Work in the analysis phase of the system development cycle and consult with business process teams to build, evaluate, groom business requirements

● Work with business teams, architects and development teams to Identify operating procedures, evaluate existing or proposed systems and prepare detailed specifications (Business area context diagrams, System area context diagrams, Solution Intent, Technical Architecture Document) from which application teams would build out their solutions

● Analyze new/existing business requirements for existing systems and refine as needed to capture business needs accurately

● Access and interpret customer needs and build out requirements and solutions for these needs

● Innovatively identify solutions to non-standard requests and problems by staying on top of technology trends and consulting with senior colleagues and subject matter experts within and outside the organization

● Translate concepts into practice by working with application development teams

(application developers, quality analysts/testers) during the solution hand off phase, providing guidance and oversight as solution concepts are developed and tested.

● Develop and maintain company’s architectural artifacts to promote reuse by using Archimate (EA Sparx) to build out solution capability diagrams, business capability diagrams, cooperation viewpoints and layered diagrams for project teams

● Facilitate design/solution sessions as needed for business, architectural and development teams.

●. Facilitate/host and share knowledge during knowledge sharing forums with peers June 2015 – July 2016 Systems Analyst – UnitedHealth Group – Optum

● Collaborate with business users, architects, other systems analysts and or development teams in defining, analyzing and interpreting business and technical requirements

● Translate business requirements into technical specification using interviews, document analysis, requirements gathering, business process, use cases and standard analysis workflow

● Analyze business or functional requirements to deliver artifacts and prepare detailed specifications (Business area context diagrams, System area context diagrams, Solution Intent, Technical Architecture Document) from which solutions will be built and tested out

● Participate in code and documentation, design reviews, functional and regression testing, according to standards or new specification

● Evangelize Agile practices in the team by organizing daily stand ups and periodic meetings with key business partners

● Champion/facilitate DevOps practices of continuous delivery and continuous integration.

● Organize the adoption of and participate in resource training of AWS technology stack S3 (Amazon Simple Storage Service), OpenShift Enterprise, Jenkins, Test Driven Development

● Supports the deployment configuration for APIs in a Cloud environment- OpenShift Enterprise V3 (RedHat PaaS)

● Support cross functional teammates by picking up other tasks when needed such as writing code in java, building out test statements using cucumber and junit May 2014 – August 2014 Technical Sales Support– IBM Sales and Distribution

● Manage relationships with clients and provides value to them by specializing in product solutions that solve their business problems.

● Maximize customer satisfaction for specific opportunities/territories assigned as well as close deals

● Provide leadership and set the overall strategy for product line by supporting the strategies of Client Representatives

● Coordinate other technical resources for successful product sales efforts and implementation projects.

May 2013 – June 2014 Technical Assistant – Illinois Institute of Technology – Office of Professional Development

● Utilize commonly used software, hardware and other equipment for fundamental operations of office applications

● Create and update documentation for office applications/software manual

● Manage and initiate the output of outcomes data information

● Prepare and develop web content for utilization within departmental website. ACTIVITIES

UnitedHealth Group’s American Grow-A-Row, Technology Development program Alumni, Roll back Malaria, Umu Igbo Alliance, YAM (Young African MBAs).

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