Customer Service Representative
Resume:
CHARLES JONES, JR.
CONTACT
**************@*****.***
PROFILE
A hardworking data specialist looking to work in an organization where proficiency in the use of data applications and technology, as well as acute attention to details will be fully utilized. TECHNOLOGY SKILLS
EDI SSP
ZFAX
MICROSOFT SUITE
SAP
MRO
MRP
EXPERIENCE
Distribution Associate
2020 - Present
As a Distribution Associate for Smith and Nephew, responsible for timely data entry of information using SAP, scan supplies to ensure the integrity of data presented in the system and training new employees on computer systems and SAP. Packer Representative
2018-2020
Primary responsibilities as Clerical/Scanner/Packer Representative for Resource MFG, responsible for maintaining shipping records using SAP to ensure timely processing of packaging and deliveries. Provided training for new hires in use of technology and computer systems. Supported shipping by loading and scanning packages for shipping. Senior Site Service Representative
2015-2017
Provided professional and effective customer service utilizing strong customer service skills, intermediate sales skills serving as liaison between the customer and the repair service centers for Advanced Technology Services, Inc. Required proficiency with computers and basic/inventory applications and the ability to recognize part numbers and distinguish parts.
Customer Service Representative - Marketing
2007-2013
Created marketing strategies and performed marketing related functions for customers and the hospital relations development for Community Tissue Services. Responsible for released inventory control and served as CTS representative in business meetings. Assisted in training and documentation of distribution personnel. Met or exceeded sales goals monthly
Logistics Coordinator/Purchaser/Buyer
1997-2007
Developed relationships with hundreds of vendors to secure supplies for the Operating Department of Methodist Hospital. Responsible for creation of purchase orders and bills in accordance with hospital procedures. Ensured timeliness and accuracy of inventory protocols utilizing technology. (e.g., Word, Excel, SAP, MRO and MRP). EDUCATION
State Technical Institute
AS (Degree Conferred 1995 – 3.0 GPA)
Office System Technology
Accounting Concentration
REFERENCES
Available Upon Request
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