Manager Office

LORI ANN MIFFLIN

***************@*****.*** __ ***0 N 2225 W Clinton, UT 84015 _c: 801-***-****

Maintain Metrix Leadership Accounts Receivable Mentor Organized_

SKILLS & EXPERIENCE

Leadership Skills

oDemonstrates the ability to work with a variety of personality types in order to build a collaborative work environment and a culture of inclusion; emphasis on maximizing team members’ efficiency in primary skill areas and their continued growth within the company

oExperience working directly with Executive Directors, Presidents, Managing Partners, Managers, Vice Presidents and any necessary staff

oSuccessfully collaborates with Corporate team and prior owner on facility aquisition and ownership transfer

oAbility to take highly complex information and convert it to plain language for any level of professional

Company Culture Implementation

oCoach new and existing Business Office Managers on all of their job duties targeting a positive attitude and 'can-do' environment; Listen with compassion to the concerns or questions and assist in a team approach for a solution

oWork daily to encourage inclusion throughout the organization - everyone has value to add

oCommunicate the importance of various deadlines - to eliminate/avoid conflict

oOwnership of all financial outcomes to see positive results

Maintain Metrix

oFrequently sought out by Executive Directors for my expertise in technical skill areas - maintain a 100% cash collection YTD average, 40 days DSO, 15% or less of revenue over 90 days aged out, and how to mentor their business office staff

oLeadership by example through daily actions and work habits; consistently moving toward the right direction towards the company AR goals

oAbility to coordinate various tasks and personnel simultaneously to meet objectives and deadlines

oProven ability to decrease bad debt accounts from outside of organizational scope and moving within scope of the goals of the organization.

Strategic Planning

oAbility to gauge a clear understanding of time-based priorities and work to execute the most effective plan for success; delegates tasks to ensure deadlines are met

oSuccessful track record of working within compliance of State & Federal Guidelines with Social Security, Medicare, Multiple States Medicaid programs, Commercial Insurance, Private insurance, Private Collections any other payer type in and out of network

oFocus on continuous improvement by establishing policies and procedures for better cash flow and all AR functions within our organization to meet Federal and State guidelines.; clear understanding of when to utilize each to avoid disruption in process flow

oAttended all necessary meetings under the direction of the Director of Finance and Accounting

Innovation and Continuous Improvement

oMaintained and developed all google documents and calendar ; Excel and word documents for tracking progress

oCoordinates and Conducts all facilities aging reviews; Schedule training, meetings and coaching sessions with all team members as needed

oPerformed day to day Business Office Management including Accounts Receivable, (Accounts Payable, Customer Service, Medical Claims with Insurance Companies, Filing Documentation with Federal Programs to ensure payments are received for client care including Medicare/Medicaid and other Insurance programs when necessary

oPerform audits to ensure compliance of each facility is within SOX policies and procedures

Proactive approach for successful financial outcomes

oWorked with Nurse Case Managers and Admissions to ensure that any new or existing patients have a solid financial reimbursement according to the member’s plan and facility contracts; Ensure Executive Director is onboard

oResponsible for reimbursement matching the outstanding medical care we provided.

oInterview and actively participate in hiring and onboarding processes specifically looking for skilled personnel with necessary experience, skills and aptitude to perform job functions

oTrains new employees in area policies and processes

Computer

oPCC, ECS (American Data), Quick-Care, Ability Network, Office Ally, Isolved

oExcel, Word, Microsoft Office, Google Calendar, Google Docs, EDISS, DDE, Novitas, Noridian, WPS, NGS, CMS, UHIN, PS&R

oCO, UT, NM, MT, and ID Medicaid Portals, Medical portal

Willing to Travel as needed

WORK EXPERIENCE

Cottonwood Healthcare December 2020- current

Regional Business Office Director

Skilled Nursing oversee Business Office Managers

Mission at Maple Springs March 2020 – December 2020

Business Office Manager

Business Office Manager for Skilled Nursing

Eduro Healthcare LLC

Director of Accounts Receivable January 2017 – March 2020

Business Office Manager Support for Skilled Nursing Facilities

Salus Homecare/ Utah Homecare

Billing Manager August 2016 – January 2017

Home Health, Home Care and Hospice Reimbursement

South Davis Community Hospital/Specialty Hospital of UT, Orchard Cove, Barton Creek

Business Office Manager March 2015 – August 2016

Long Term Acute Care, Skilled Nursing, Home Health, Hospice, Assisted Living, Independent Living Account Receivable

Garden Terrace (Life Care Corporation)

Business Office Manager November 2015 – March 2015

Business Office Manager for Skilled Nursing

Ensign Facility Services

Accounts Receivable Resource September 2010 – October 2014

Business Office Manager Support for Skilled Nursing Facilities

Ensign Facility Services- Arlington Hills/City Creek

Business Office Manager March 2008 – September 2010

Business Office Manager for Skilled Nursing

EDUCATION

Brea-Olinda High School High school Diploma 3.5 GPA

Fullerton College Completed 2 years

AWARDS AND ACCOMPLISHMENTS 2009 - Present

2019 Attendance to Point Click Care Summit

2018 Decrease the DSO from 77 to 38 in 1 year

2017 Maintain 100% average cash collections

2015 Managed to decrease the DSO from 70 to 44

2014 #1 out of 100 AR Resource in all areas measured

2009 Accounts Receivable BHAG (Big Hairy Audacious Goal) Received

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