Brenda Lee

***** ****** ***** **

Humble, Texas *7346

254-***-**** linkedin.com/in/brenda-gayle-lee adk7c9@r.postjobfree.com A polished and dynamic professional with over 20 years of customer service, office management and sales experience. Well-versed in delivering exceptional customer service while maintaining the highest level of confidentiality. Quick learner and not intimidated by new challenges, responsibilities, and situations. Employs a high-level of professionalism in day-to-day work, enjoys tackling challenges on an individual-basis but also thrives in hectic, customer-focused, teamwork environments

CORE COMPETENCIES

SAP, SOE, SalesForce

Microsoft Word, Excel and Outlook

Customer Service & Quality Assurance

Interpersonal Skills

Customer Relationship Management

Team Collaboration

Exceptional Sales Skills

Excellent Work Ethic

Strong Problem Solving Capabilities

SELECTED ACHIEVEMENTS

STRONG PROBLEM SOLVING SKILLS: Provided quick solutions to customer issues regarding P.O’s and orders being shipped incorrectly. Eliminated customer frustration by assuring them we are listening to their voice and the success of their business is our number one priority EXCELLENT COMMUNICATION SKILLS: Created a dedicated team for price quoting and a single line phone with direct email solution to address issues of Government and Healthcare inaccurate pricing. New system resulted in correct price quoting and led to increased customer satisfaction as required by government guidelines. PROFESSIONAL EXPERIENCE

Goodman manufacturing Sept 2018-Jun 2019

Customer Service Representative

*Maintain sales programs by communicating organizations product and service

*Effectively communicate customer available services as well as pricing and new product offerings

*Maintain sales quota

*Keep records follow up on quotes and maintain open communication with customers

*Order processing by counter phone email or fax

*Manage existing accounts serve as primary customer contact

*Work closely with manufacturing outside sales and technical support team for seamless customer experience

*Obtain accurate information from vendors related to shipment dates and times for timely delivery

*Recommend alternate products

*Educate customers on terminology features and benefits of products for customer satisfaction Calculated Risk Motorcycle Group Apr 2018-Aug 2018 Service Writer

*Effectively listen to customer concerns communicate with technicians to ensure repair

*Communicate repair time and cost to customer

SERVICE-DRIVEN CUSTOMER SERVICE PROFESSIONAL

Passionate about building lasting client relationship & Sales growth

*Offer maintenance programs to maintain motorcycle

*Recommend upcoming repair while already in shop example…… tire tread or oil change for mileage

*Offer info on most current models in showroom

W W Grainger Jun 1995-Dec 2017

Customer Experience Representative 2016-2017

*Quickly and effectively solved customer challenges to include following up to ensure remediation.

*Maintain quality control seeking new ways to improve customer service.

*Demonstrate a strong record of accomplishment for working collaboratively on cross-functional and cross-culture teams

Senior Sales and Customer Relations Specialist 2014-2016

*Focused on growth by engaging in actions that identify leads for further selling opportunities

*Identify sales opportunities during calls with customers and notifying agents accordingly

*Close sales and complete related documents

*Effectively manage customer account data. Set up new accounts and maintain related Information. Dedicated Government and Health Care Sales Specialist 2011-2013

*Effectively worked with and across multiple departments daily to complete quotes, orders, customer account changes financial Department for accurate billing.

*Provided Email quotes and invoices and assisted customers with paying invoices with credit cards.

*Communicated with sales reps on assigned customer accounts to keep them updated on issues

*Gave new contact names and leads to assist in growing the business. Handle complex customer issues.

*Performed the tracking of orders and returns.

PREVIOUS EXPERIENCE

Grainger

Customer Experience Representative 2016-2017

Senior Sales and Customer Relations Specialist 2014-2016 Dedicated Government and Health Care Sales Specialist 2011-2013 Sales Specialist Government and Commercial 2005-2011 Senior Customer Service Associate 2000-2005

Customer Service Associate Full Time 1997-2000

Customer Sales Associate Part Time 1995-1997

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