Multi-Unit Leader

JOSEPH M DIAZ

***.********@*****.*** 718-***-**** LinkedIn.com/in/Joe-Diaz-USA

**** ****** ******** *****, ********, TX 75070

DISTRICT MANAGER

Operations Management leader synergizes teamwork to produce industry-leading results in competitive markets to deliver best-in-class outcomes. Expertise in service delivery, strategic planning, managing P&L, and multi-unit management. Mobilizes teamwork across geographies with expertise spanning IT, operations, and sales. Dedicated to advancing the strategic direction by inspiring high-performing, cross-functional teams to achieve sales goals. Accomplished at growing revenue at industry leaders – Rooms to Go $600K, Ashley Furniture $400K, and Conns $1.2M. Track record of driving organizational change while improving morale to achieve staff retention of 90%. Known for delivering business process improvements by advancing lean agile methodologies across ever-changing enterprises.

Business Process Improvement – Project Management – Operations Management – B2B

Continuous Improvement – Strategic Planning – Process Management – Relationship Management

Risk Mitigation – Business Process Management – Store Management – Retail – Best Practices – KPIs

Process Flow Diagrams – Attention to Details – Decision-making Skills – Critical Thinking

Negotiating and Influencing – Problem Solving – Interpersonal Skills

PROFESSIONAL WORK EXPERIENCE

TMX FINANCE – Carrollton, TX August 2017 – Present

Senior Manager – Strategic Operations (August 2020 – Present)

Provide management and professional support across the organization, emphasizing planning, performance management, operational efficiency and effectiveness, and organizational development. Implemented, coordinated, and lead activities for the Chief Operating Officer. Serve as an internal consultant and change agent supporting and leading strategies to increase organizational effectiveness.

Designed Key Performance Indicator reports to measure field and corporate employee performance in the marketing, collections, personal loans, zones, regions, districts, and stores

Instituted employee standard policies and procedures and return on assets (ROA), lending goals, charge offs, utilization, and growth

Drove logic and processes through programs including Salesforce to maximize field and corporate operation’s profitability for $700M in total accounts

Implemented Salesforce to drive the sales team to meet strategic and operational needs

District Director of Operations (August 2019 – August 2020)

Managed full P&L to achieve revenue goals, delineated standard operating procedures (SOPs), established successful client relationships, strategically hired, and developed a cross-functional team.

Supervised 14 stores in the district across Dallas / Fort Worth with $14M+ in 8750 total accounts

Executed strategic plans to increase revenue and profits by 2-4% monthly

Oversaw budgeting and management to P&L of $10.4M+

Recruited, trained, and developed 28 Store Managers

Provided daily leadership, motivation, and guidance to teams across the region spanning 14 stores

Senior General Manager (August 2017 – August 2019)

Orchestrated the success of the largest branch of TMX in the Dallas area with $2.5M in accounts. Aligned data, quality metrics and measures, and cultivated partner and vendor relationships to position for growth. Instituted SOPs and held full P&L responsibility while exceeding profit and revenue goals. Built successful client relationships and mobilized a high-performing team.

Grew monthly ROA by 1.2% via loan product conversion

Increased the store’s volume by $700K

Ensured compliance, lending practices, and asset recovery to increase profit by $700K in 3 months

Trained new team members on due diligence procedures and company policy

Managed relationships with stakeholder – key merchants, vendors, and community partners

ACCEPTANCE NOW (RAC) – Dallas, TX October 2015 – May 2017

District Manager

Championed as a multi-location executive leader and subject matter expert for this national finance and rental management firm. Spearheaded inside sales, lead generation, lifecycle, customer satisfaction, B2B marketing, and underwriting/risk to propel e-market share growth and exceed profit goals.

Supervised 10 stores and the District Collection Center leading 48 employees

Grew revenue in 10 client stores YoY by $2.2M

Worked with a cross-disciplinary team on the development of a logistics app to plan, monitor, and route deliveries and pickups – the app is used nationwide by RAC and Acceptance Now

Hosted 3-day training seminars to ensure compliance with federal law on collection activities

Increased client revenue $1.5M YoY

TMX FINANCE – Carrollton, TX September 2012 – October 2015

District Manager in Training (March 2015 – October 2015)

Governed the timely delivery of revenue by orchestrating the development, execution, and cross-functional coordination of teams at 10 stores. Served as the subject matter expert on the market segments, the customer lifecycle, sales processes, competitive landscape, and key stakeholders. Developed market plans leveraging strategic advantages to support the sales process.

Ensured strict compliance with corporate initiatives, policies and procedures, and local, state, and federal laws and regulations, performing audits with rigorous review and analysis

Identified operational opportunities in the district in areas including marketing and collections

Implemented the “broken store” program across Texas to ensure proper state compliance, lending practices, and asset recovery to increase profit by $500K in 4 months

General Manager (September 2012 – March 2015)

Spearheaded the largest branch of TMX in the Dallas area with $2.5M in accounts. Delivered the requisite data based on analytics and quality measures and strengthened relationships with partners and vendors to position for growth. Implemented SOPs and held direct responsibility for P&L management. Built successful client relationships and developed a high-performing team. Accountable for mentoring individual team members on problem-solving, communication, and collaboration.

Grew total account size from 2M to 2.5M, which led to an increase of $1.2M in profit

Trained Houston-area general managers on new loan products and associated sales tactics

On-boarded new team members on due diligence per company standards

Established successful relationships with key merchants, vendors, and community partners

CARROLLTON POLICE DEPARTMENT – Detention Officer August 2010 – September 2012

CON EDISON – Utility Splicer November 2007 – June 2010

SAM’S FLOOR – Manager, Floor Coverings June 1999 – November 2007

EDUCATION

Bachelor of Science Studies in Business Management, Western Governors University 2017

Associate of Applied Science (AAS) Environmental Studies, New York City College of Technology

New York City, NY April 2012

CERTIFICATION

STARS Certified Trainer – TMX, May 2014

TECHNICAL PROFICIENCY

Microsoft Office – Excel – Word – Salesforce – Vergent Systems

Contact this candidate