Customer Service Manager

Michael L. Canale

***************@*****.*** 516-***-****

***** ***** ***** *****, ******, FL 34119

EDUCATION

Florida Gulf Coast University Graduated: May of 2019

Bachelor of Science in Finance, Lutgert College of Business

CAREER OBJECTIVE

Analytical thinker and collaborative team player seeking a position with a prestigious company; where I can learn, thrive, contribute and bring value from my leadership experience, people and analytical skills, and relevant financial education.

WORK EXPERIENCE

J.P. Morgan Chase Bank Oct. 2019 - Feb. 2021

Licensed Relationship Banker Naples, FL

●Build lasting client relationships by showing care for their needs, building rapport and being relatable when possible

●Provide tailored solutions to clients in areas of credit products, consumer banking and small business banking.

●Generate interest among clients to work with partners in home lending, wealth management and business banking.

●Provide outstanding customer service and ensure sales and referral expectations are consistently met

●Leverage our technology(app/online banking) to assist them in performing everyday transactions efficiently

●Properly authenticate clients to ensure the safety of assets and privacy of accounts

Carrabba's Italian Grill Dec. 2016 - Dec. 2018

Key Manager/Headwait Fort Myers, FL

●Delegated daily responsibilities throughout the restaurant

●Assisted management with monthly inventory and weekly stock orders

●Expedited orders while verifying accuracy/quality to ensure safety

●Responsible for providing exceptional customer service while fulfilling orders

●Trained new employees to the level of service expected by our customers

Cracker Barrel Old Country Store Feb. 2016 - Dec. 2016

Server Fort Myers, FL

●Responsible for a quick and efficient dining experience with a focus on customer service

●Developed repeat customer relationships

SKILLS/CERTIFICATIONS

●Florida Health Life and Annuities (2-15) Insurance License

●Securities Industry Examination (SIE)

●Series 6

●Bloomberg Market Concepts Certification

●MS Office Suite

●POS Systems

●Financial Statement Analysis

●NMLS

-References available upon request-

Contact this candidate