Manager Sales
Resume:
OBJECTIVE
I am seeking a challenging position where I can use my years of experience to the maximum. I am eager to continue utilizing these skills, including marketing, sales, administrative, managerial, human resource, and customer service skills to the fullest.
EMPLOYMENT HISTORY
Community Educator/Marketer/Hospice Sales Consultant February 2018 to Present
Legacy National Hospice, Monroe, LA
Coordinate and administer legal paperwork for new hospice patients and their families. Hold in-service meetings with accounts to educate clinical staff on hospice eligibility requirements, disease processes, and payor sources.
Manage a 50 mile radius of accounts.
Strategize marketing concepts to match territory plans in a highly competitive/over saturatated market. Obtain contracts with nursing homes, hospitals, transportation, and other medical service companies for Legacy Hospice.
Teach/Educate clinical staff accounts how to recognize hospice appropriate or terminal diagnosis' sooner in the disease process.
Coordinate and attend bi-monthly interdisciplinary meetings with the Legacy Hospice Medical Directors, RNs, SWs, CNAs, Chaplain, Volunteer Coordinator, and Bereavement Coordinator. Communicate with clinical staff to update doctors on patients statuses. Locate unconventional community resources for hospice referrals/admissions. Follow up with all leads, patients,and referral sources in order to maintain a good business relationships. Educate on hospice in any settings from intimate family meetings in the comfort of their home to professional speaking events where I am educating a room full of people on hospice, I represent Legacy Hospice in a highly professional manner.
Physician Liasion Sales Manager
June 2017 to November 2017
Serenity Home Health and Hospice, West Monroe, LA
Lead marketer/sales representative/Physician Liasion over home health and hospice for an agency that has 5 locations throughout Louisiana.
I call on referral sources in a 50 mile radius of West Monroe, La to secure home health and hospice admissions for the West Monroe location.
Travel to other parts of Louisiana for meetings and conferences. Hold bi-montlhly conference calls with the other home health and hospice marketers throughout the state of Louisiana in order to offer and share advice, check to ensure all sales representatives are trictly maintaining policy and procedure, lead and find out where company needs to work on business. Serve on Executive Board Committe for the CABLE Of Louisiana (Communities Acting to Benefit Louisiana's Elderly Serve on Board of CHEN for Community Health Education Network of NELA Orchestrate, organize and hold numerous health fairs and community service events related to healthcare in the assigned above territories.
Run end of month reports and make sure all numbers are correct and present to owner, CFO and CEO. Close out at month end.
Help Director, owner, CEO or CFO in any area or capacity that I am needed in. Available for any of the other marketers any time that they may need me. I am held to a very high standard.
I meet and exceed quota each and every month and have done so at every Home Health agency that I have been employed by.
B OBBETTE PRIEST JANSSEN
408 Davis Avenue, Sterlington LA 71280
318-***-**** • 318-***-**** • **************@*****.*** Sales Representative/Marketer
August 2015 to June 2017
MediStar Home Health, Monroe, LA
Marketer for one of the top home health agencies in the US, which is largest home health provider in Louisiana. Call on physicians, hospitals, nursing facilities and other healthcare providers to promote home health services. Build strong relationships with the doctors, nurses, case managers, social workers, within a 50 mile radius to educate and teach them about MediStar's services.
Get these entities to refer home health patients and to use MediStar for home health services. Work in partnership with other Sales Representatives, Executive Director, Regional Sales Manager and VP of Sales to develop business plans and strategy for local market. I am an expert regarding services offered by home health: Skilled nursing, PT, OT, and services. Use HCHB (Home Care Home Based) software program to manage all accounts Deliver and pick up all home health and face to face orders from physician offices Attend weekly case conference meetings.
Educate seniors that I come in contact with about home health services and how it can help them. Prepare for and participate in bi-weeky conference calls with all MediStar marketers within the state of Louisiana. Manage and call on a high volume of physican offices and health care facilities, over 400 total within the 50 mile radius. Parishes included are: Ouachita, Union, Morehouse, West Carroll, East Carroll, Richland, Franklin and health care facilities promoting and following up on patients. Serve on Executive Board Committe for the CABLE Of Louisiana (Communities Acting to Benefit Louisiana's Elderly Orchestrate, organize and hold numerous health fairs and community service events related to healthcare in the assigned above territories.
Marketing Supervisor/Professional Referral Consultant March 2013 to March 2014
Quality Home Health, Bastrop, LA
Marketed to and educated doctors, hospital staff, nurses, nursing homes, elderly living facilites as well as other health facilities about Quality Home Health.
Promoted and educated the above listed staff about the company's services, including Skilled Nursing, Physical Therapy, Occupational Therapy, Speech Therapy, Medical Social Worker, Dietician, Respiratory Therapy, and Certified Nurse Aide.
Educated doctors and nurses about the company's medical equipment, including the equipment needed for the above listed services, such as the ZOE monitor, telemonitor, as well as other devices. Traveled daily from Morehouse Parish to market to Union Parish, Ouachita Parish, East Carroll, West Carroll Parishes covering over a 50 mile radius. Was in charge of 8 parishes in Northeast Louisiana. Called to the above listed doctors and medical facilities and their staff. regularly, weekly or bi monthly at least, sometimes more often.
Hand-delivered physicians' orders and 485's
Organized and participated in health fairs and commmunity functions. to the patients' physicians for signature.
Delivered the signed documents and orders to Quality Home Health's office. This company is no longer in business, was bought out by another agency in 2014. Office Manager/Assistant for Insurance Agency
February 2011 to March 2013
Senior Insurance, West Monroe, LA
Answered multi line telephone.
Greeted clients or anyone that came in.
Notified agents when their appointment. arrives.
Made all appointments for agents.
Entered all data on new and existing clients into computer system when any new Medicare Supplement policy waswritten.
Entered all policy numbers and rates once new polices came in. Scanned all documents into scanned computer system for over 4000 clients. I began this program. Shredded all documents after scanning.
Managed all bills that clients brought in from any provider.-ie call to find out why client had been billed bill by calling hospital, dr office, Medicare, insurance company. Then followed up with client as to whether they owed bill or not. Resolved any issue or problem with clients' insurance policy. Helped client with any question, issue or problem that they may have with their policy. Filed Medicare Appeals on behalf of client.
Quoted insurance rates, then transferred to an agent. Filed all paperwork pertaining to Medicare Part D insurance. Filed all Medicare Part D files.
Entered clients' prescription medications into Medicare.gov Faxed cancellation letters to insurance company when new policy had been issued. Called former insurance company for follow-up 1 week later to verify bank draft had been stopped and that policy will be cancelled.
Made labels with addresses and mailed all outgoing mail. Made complete notes of everything I did, everyone I talk to, for further reference, if needed. Helped agents with any task to make their job easier. I did everything except write actual policies.
Was assistant to both agents.
Manned office while agents were out,
Substitute Teacher
September 2010 to February 2011
Ouachita Parish School Board 318-***-****, Monroe, LA Follow absent teacher's lesson plans.
Have substituted every grade from Pre-K-12th Grade Secretary
May 2010 to September 2010
Methodist Rehabilitation Center Orthotics and Prosthetics of Jackson, MS 1-800-***-****, Office in Monroe, LA Answered multi line telephone, routed calls or took messages for entire staff of 6 employees, with confidentiality. Established and maintained new patient charts.
Filed patient records.
Made new and follow-up appointments for all 4orthotists and 2 prosthetists. Escorted patients to assigned rooms.
Verified Insurance Coverage and Benefits.
Pre-Authorized Insurance.
Wrote Orthotic and Prosthetic Detailed Orders, faxed to appropriate MD for signature. Verified, coded, and keyed patient charges.
Provided data for QI/QA activities/reports.
Performed chart audits.
Performed Patient Billing daily via computer.
Office Manager
September 2007 to July 2008
Prestige Consulting-MGH Outpatient Rehabilitation Clinic 318-***-****, Bastrop, LA Performed all secretarial/clerical duties from receptionist to office manager including but not limited to: Coordinated and scheduled appointments for 6 therapists (PT, ST, OT). Answered multi-line phone system, routed calls to appropriate personnel or took mesages while maintaining confidentiality.
Typed Discharge Summaries for all therapists.
Entered patient charges for outpatient clinic as well as inpatient rehab patients. Registered patients in AS400 computer system.
Prepared Payroll.
Performed Medicaid authorizations and renewals.
Precertified all patients.
Organized and maintained patient charts.
Performed chart audits.
Took patient referrals via telephone, fax or in person. Prepared End of the month Reports. (Microsoft Excel) Office Manager/Marketing Liason Supervisor
September 1994 to March 2007
Morehouse General Hospital 318-***-****, Bastrop, LA Started out as receptionist and promoted to Office Manager and Marketing Liason for 50-100 employee home health agency.
Responsible for recruiting, interviewing new staff. Responsible for conducting personnel evaluations and implementing training programs Managed all staff personnel files.
Marketed within a 50 miles radius to surrounding Doctor's offices, hospitals and nursing facilities/rehabs. Organized and held health fairs as well as participated in outside networking opportunities. Answered multi line telephone system efficiently and maintained confidentiality. Maintained and updated Policy and Procedure manuals. Implemented new policy/procedures. Coordinated all clerical staff's job duties. Performed clerical staff's job duties in their absence. Performed Medicare, Medicaid, Private Insurance Billing electronically or hard copy. Called patients monthly to perform patient satisfaction questionnaires. Called and set up payment arrangements with patients. (Collections) Coordinated IT and technical problems to find solutions. Prepared and distributed Payroll.
Completed and reconciled end of the month and end of the year statistical and financial data. Verified patient's insurance coverage/benefits. Performed Pre-Authorizations Performed ICD9 coding.
Performed chart audits.
Prepared Mileage Account Payable vouchers.
Verified and entered charges for all contract employees and pharmacies. Tracked all physician orders via computer.
Implemented and organized yearly health fair.
Trained clerical assistant to complete critical duties in lieu of my absence. Assisted agency director with any task assigned.
This home health agency is no longer in business, sold to another home heath agency in 2007. EDUCATION
Morehouse General Hospital, 2004
Bastrop, LA
Medical Terminology
Medical Terminology course - 100% Overall grade
Bastrop High School, 1989
Bastrop, LA
High School Diploma General Studies
ULM
Monroe, LA
University of La at Monroe 1989 & 1992-1993, Spring and Summer 2007 Social Work Major, Psychology Minor
SKILLS
Management
Customer Service
Sales
Marketing Skills
Selling Skills
Analytical Skills
Confidentiality
Medical Terminology
Word Processing
Spreadsheets
Human Resources
Management
Accounting
Planning
Communication both Written and Oral
Ability to learn and articulate technical information Time Management
Multi-Tasking
Team Buidling
10+ years experience in healthcare, human resources and sales and marketing Analytical and problem solving skills
Project Management
Process Improvement
Qualiity Improvement
Quality Assurance
Lead projects involving various groups / locations / vendors Benefits vendor management
Presentation skils
Leadership and team-building
Creativity
Education and Instruction
Insurance & Insurance policies
Medicare/Medicaid Billing
Medical Insurance Filing
REFERENCES
Carla Pilgreen
Heart of Hospice
Calhoun, La
Dianne Doolittle
Century Link/I sat with Dementia father while passing 117 Bartholomew Drive
Sterlington, La 71280
Cindy Girtman
Century Link
Former Boss at Morehouse Hospital General Home Health 6142 Ravine
Bastrop, La 71220
Jeff Benefield, RN DON
Adminstrator of MediStar Home Health
Washington Plaza
Monroe, La 71203
Karen Paulk
Former Executive Director
Savannah Grand Assisted Living
West Monroe, LA
Melinda Jones, RN, DON
Morehouse General Hospital
Formerly over Education at Morehouse General Hospital 611 Elmhurst Drive
Bastrop, LA 71220
Anne Melvin
Physical Therapist and Owner of Lagniappe Seminars/former co-worker 2902 Westminster
Monroe, LA 71201
Brittany Mayo Raffray
Teacher Sterlington Middle School
500 Fortune
Monroe, LA 71203
Amy Hightower Copelin
Former Office Manager Outpatient Rehab
30 Joshua Circle
Conway, AR 72032
Samer Roy MD
Physician Dr. Samer Roy LLC
504 Thomas Rd, # 102
West Monroe, LA 71291
Medical Director of multiple Home Healths, Hospice, Long Term Hospital, and owner of Physician Clinic, Doctor as well as friend
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