Healthcare Administration

REBEKAH DAMPIER

**** ******** ***** **. *********, TN 37924 · 850-***-****

adk790@r.postjobfree.com · https://www.linkedin.com/in/rebekah-dampier-healthcareadministration ·

EXPERIENCE

SEPTEMBER 2020 – PRESENT

CLAIMS PROCESSOR, ACCENTURE, knoxville, tn

Responsible for processing patient medical claims for CIGNA healthcare

Maintaining accuracy and efficiency, while meeting quality targets to best serve our customers

Adherence to HIPAA policies

JANUARY 2020 – SEPTEMBER 2020

TELEMETRY TECHNICIAN, select specialty hospital, knoxville, tn

Certified to monitor patient heart rhythms and vital signs

Responsible for notifying the patient’s nurse of any changes to patient conditions on the monitor

Responsible for notifying patient’s nurse of any patient alarms and calls

Assisted with front desk operations, such as entering physician orders into the order system, updating patient medical charts, creating new patient charts for admissions, answering all phone calls, and ensuring the nurses were aware of any new orders for their patients

DECEMBER 2017 - JANUARY 2020

ADMISSIONS COORDINATOR, select specialty hospital, Pensacola, fl

Verified patient insurance prior to admission and assisted the CEO in making the best financial decisions for the company on a case by case basis

Entered all patient referrals into the tracking system and communicated with the clinical liaisons about these patients regularly

Assisted with the pre-certification process with the payer relations specialist, and faxed any requested clinical information to the insurance companies, in hopes to secure patient admission

Registered approved patients into the hospital’s HMS system and created patient labels and wristbands

Conducted hospital tours for prospective patient families and answered any questions they had, whether in person, or via telephone

Met with patients and/or families upon admission to the hospital to complete the state required admission paperwork, such as consent to treat and HIPAA forms

Maintained compliance with HIPAA guidelines

Worked collaboratively with other departments, such as case management and medical records to facilitate patient care from admission to discharge

Trained new admissions staff as well as backup staff

Single-handedly changed department’s workflow processes to get back to best practices and cleared all deficiencies within department to successfully get department back to meeting goals and exceeding targets

AUGUST 2017 – DECEMBER 2017

CEO INTERN, SELECT SPECIALTY HOSPITAL, PENSACOLA, FL

Interned with the hospital’s CEO on a one-on-one level

Met with all department managers to gain a better understanding of healthcare management from top to bottom

Led monthly leadership meetings for all department managers with my own created presentations for those meetings

Shadowed CEO in other area hospitals to gain insight into building relationships and partnerships with other healthcare leaders to build successful organizations collaboratively

EDUCATION

PROJECTED GRADUATION DATE OF MAY 2021

MASTERS OF SCIENCE IN HEALTHCARE ADMINISTRATION, university of west florida - pensacola, fl

DECEMBER 2017

BACHELORS OF SCIENCE IN HEALTHCARE ADMINISTRATION, university of west florida – pensacola, fl

REFERENCES

References available upon request

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