Customer Service Sales
Resume:
Marquesha Lofton
Teller/Sales/Call center agent/Customer service
Baton Rouge, LA
***************@*****.***
Marquesha Lofton
***************@*****.***
Dear Sir or Madam,
I should be grateful if you would consider my application for the position required. Please be informed that I recently got engaged and moved to Baton Rouge, Louisiana this January 2019. Hence, I am looking forward to search for a new career opportunity in a well-established organization in the Louisiana area, where my academic background and personal skills will allow me the opportunity of growth. I received my associates degree in Business Management and Administration, where I have 94 credits within this field of study that are completed. I enjoy ten years of solid experience in customer service and four years in sales, including experience in retail as well as call center and teller. I was able to generate success in every project completed and delivered within businesses. I also have college credits in accounting, human resource, leadership, retail management, etc.
I am very keen to take new responsibilities with bigger operations and high challenges. I am a fast learner and can adapt to new situations, with success made in each position. I am also very dependable and reliable. I am willing to work on off days and whenever I am needed. I can work well under pressure and my old coworkers would normally say I am a hard worker that gets the job done. I hope I may be granted a personal interview, if you feel my qualifications fit me for the position needed.
Looking forward to working with your esteemed organization. Yours Sincerely,
Marquesha Lofton
Willing to relocate to: Baton Rouge, LA - -
Authorized to work in the US for any employer
Work Experience
Call Center Agent
AT&T
August 2020 to Present
Retention/Loyalty department, process clients information on their att internet, uverse tv, phone, wireless, and direct accounts. Cancel lines and disconnect services upon customers request, save customers from canceling, provide save attempts, promotions department Call Center Agent
Jackson Hewitt - Baton Rouge, LA
January 2020 to Present
Provide great customer service, take care of customers complaints and answer questions dealing with the tax payer account, receive 20+ calls a day, work in a fast paced environment Call Center Agent
IBEX Global - Frontier Communications - Spring Hill, TN December 2017 to May 2019
• Provided great customer service.
• Helped customers with paying their bills, accessing their online account, and sales.
• Accessed customer's account without 4-digit pin number or alternative.
• Managed their bills, made it lower and gave them the best deal possible.
• Maintained a positive attitude while doing so.
• Kept my phone call duration at a minimum.
• Worked in retention to save customers and to help them avoid switching.
• De-escalated customers and let them know I will help them as best as I can so that I can resolve their issue.
• Provided sales with home phone, tv, and internet to suit the customer needs. Teller/Sales
Ace Cash Express - Nashville, TN
November 2016 to December 2017
• Followed communication procedures, guidelines and policies.
• Reviewed or made changes to customer accounts.
• Kept records of customer interactions, processed customer accounts and filed documents.
• Processed loans • Researched answers or solutions as needed.
• Provided accurate, valid and complete information by using the proper methods/tools.
• Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
• Handled cash interactions
Service Desk Associate
Walmart - Nashville, TN
January 2016 to July 2017
• Provided accurate, valid and complete information by using the proper methods/tools.
• Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
• Returned items for customers • Researched answers or solutions as needed.
• Handled cash interactions • Maintained a positive attitude Education
Associate in Business Management
Daymar College - Nashville, TN
September 2017 to December 2019
Skills
• Retail
• Retail sales
• Customer service
• Receptionist
• Bank teller
• Cash handling
• Cashier
• Food service
• Problem solving
• Call Center
• Accounting
• Human Resources
• Leadership Development
• Management Experience
• Microsoft Office
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Outlook
• Retail Management
• Finance
• Supervision
• Marketing
• Writing Skills
• Team player
• Multi-task
• Time Management
• Excel
• Office Skills
• Computer Skills
• Marketing
• Communication skills
• Retention
• Microsoft Excel
Assessments
Receptionist — Highly Proficient
November 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Hotel Front Desk Clerk — Highly Proficient
December 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
Call Center Customer Service — Proficient
August 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Proficient
Front Desk Agent (Hotel) — Expert
August 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• customer service (8 years)
• Problem Solving (5 years)
• RECEPTIONIST (2 years)
• RETAIL SALES (4 years)
• Bank Teller (2 years)
• Cash Handling (8 years)
• Cashier Customer (7 years)
• Service (8 years)
• Shift Supervisor (3 years)
• Food Service (4 years)
Contact this candidate