Driven Administration professional in Community and Property Management offering 12 year of expertise in Monitoring operations to meet organizational objectives. Highly skilled in building a strong and lasting rapport with Clients and Community Members. Proven history of facilitating business process to align with corporate needs. Demonstrated skills in managing data and well-versed in the best practices and standard procedures in the Community Management and capable of handling all administrative requirements with efficiency. Result Oriented through formulation of Methodical record management and successful in streamlining procedures and organizing workflows gained during my 12 years of experience in the field of Real Estate.
Solid critical-thinking, multitasking and problem solving skills with strong background in Accounting, Procurement, Outlook, CRM and SAAS MRI solution.
Strong Oral & Written Communication skills
Excellent PC skills (MS Office, Internet/Email, Accounting/Bookkeeping, and other software applications such as Oracle, Outlook, CRM (Fresh Service), SAAS Software(Horizon)
Very good Organizational skills
Empathetic to clients to achieve customer satisfaction without overruling the Community Regulations
Good judgment ensuring its’ limits of information to be shared in the community through clients’ assessment and analysis
Education Bachelor of Arts, Business Administration, Miriam Collage – Quezon City, NCR 1992
5/13 to 6/20 Senior Administration /Executive, Dubai Asset Management – Dubai
Administer the daily operation for mixed-used properties (The Executive Towers, Bay Square, and Vision Tower)
Resolution within SLA of all inquiries and related community and apartment issues received through Fresh Desk and daily over-the-counter client interaction
Conducts inspection of the common areas and identify any workmanship that is below standard or may fall under safety issues. Escalation to the respective Facility Management team or contractor until work has been rectified and completed
Contributed for additional revenue through up to date collection of due payments for New Storage Lease and Renewals
Prepares RFQ and LPO for internal office and community supplies until delivery. Ensure the high quality standard received from the supplier and service provider at par to the specification requirements
Community operating expenses monitoring through self-initiated database for the Variables and Annual Maintenance Contract (AMC) and invoices
Considerable cost-savings for the start-up projects
Preparation and issuance of Official and Violation Notices, Letters, Memorandum to the owners in accordance to the Official Circular of the FM Contractors, Service Providers, and based on the SPA and MCD (Sale and Purchase Agreement and Master Community Declaration) Joan Nueros – Community Management Administrator
Preparation and issuance of No Objection Certificate after evaluation of the Risk Assessment, Scope Of Work and Method Statement
5/09 to 5/13 Administrator, Taziz Property Management – Dubai
Processed the Hand Over of The Executive Towers, Bay Square, and Vision Tower.
Online registration with DEWA.
Assisted in the snagging of handover units
Testing and commissioning work for The Executive Towers apartments including the commercial units (Tower D).
Assist in the approval of documents such as Home Alterations & Moving in and out from the commercial or residential units in the absence of Property Managers.
Assisting contractors in the fit-out process of The Executive Towers, Vision Tower and Bay Square
Initiated and maintains the database for tenants and owner’s details and forms to be used in the daily operation
6/08 to 5/09 Sales and Marketing Coordinator, Dubai Properties – Dubai
Well-adept with customer service function ensuring that customers are well-attended via good orientation and presentation
Assists Sales Executives promptly, ensures that all necessary documents for sent-out (Contracts/ Customer Approval Request) are complete, both external and internal, and keeps track of the documents
Prepares the New Prospect Customer Report monthly
Checks the facilities of Business Bay Sales Center, in case of damage, repairs. The maintenance request report should be escalated to the concerned department.
Made a major contribution in creating a registration process during project launching 4/07 to 5/08 Secretary to the AGM – Agency Department / Sales and Marketing Coordinator Arab Orient Insurance (Orient Insurance), Dubai
Customer service and effective liaison for Brokers and Direct clients to deal with any issues that may arise in various Insurance services. Assist in resolving various issues such as pending claims settlements and follow-ups of quotes and policies.
Ensure that all Broking Slips from Brokers to AOIC are handed over to the underwriters of the respective departments on time in order speed-up the submission of quotations.
Prepares Brokers Agreements and stipulates changes in the clause for settlement of Accounts and credit limits. Checks proper documentation for New Brokers
Prepares the Weekly and Monthly reports with details showing the increase or decrease of sales as against the figures of previous week and months performance
Receives incoming correspondences for the Agency Department and initiates reply as appropriate
Arranges meetings between Brokers and Agency Manager 10/04 to 4/07 Executive Secretary to the CEO – Global Information Technology (GIT) – Dubai
Keeping the CEO well informed of his business activities by monitoring project status report submitted by all the managers from different divisions on a weekly and monthly basis
Prioritizing my task by understanding and balancing the daily operations of the business
Taking the initiative to tackle administrative problems effectively
Receives incoming correspondences and initiates reply as appropriate
Routes matter requiring action by a staff or other organizations and follow up to ensure actions are completed
Receives and screen calls directed to the CEO and relays messages, respond to request for information or direct callers to appropriate individuals Other skills contributory to the Success of the Department handled:
Managing my manager’s time
Scheduling and controlling interruptions
Identifying time wasters and recommends possible solution for implementation
Maintains calendar schedule and coordinates appointments
Arranges Complex travel and hotel bookings
Prepares proper documentation for visa application
Maintains and creates files by keeping a database record system. Accomplishments
Case Study on Parking rentals at Bay Square for revenue generation
Methodology implementation by creating various template with the inclusion of the requirements from different sectors
Checklist Accepting Quotations for Variable Jobs
Fit-out application and checklist completion to release the Guarantee Cheque
E-mail template to provide a green light to release the Guarantee Cheque
Ensure that all inquiries and complaints received from Fresh Desk are responded to and resolved. Achieved a rating of 100% in the monthly report.
95% Handover completion for The Executive Towers, Vision Tower, and Bay Square
Assisted to gain access for Air & Water Balancing at The Executive Towers with 85% completion
Cost-saving effectiveness for Bay Square start-up
Initiated for an additional source of fund in Bay Square (Building One) through space rent out for a Coffee Kiosk
Customer-Centric Training - The Foundation of Customer Service - Nov 2019, Murjan, JBR (by Mr. Jeevan D'Mello)
M100 Training - Essential of Community Association (RERA)
Advance Business Communication – New Horizon, Dubai
Increasing Personal Creativity – New Horizon, Dubai
Completed the full course of Up Your Service training Dubai Properties
Increasing Personal Creativity – New Horizon, Dubai References will be available upon request