35 years experience in dental insurance billing and customer service
Resume:
Glenda Crawford
Professional Summary
Successful management skills including interviewing, hiring, supervising and overseeing complete daily operation of a business.
Team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Experienced Business Administrator focused on business efficiency and operational improvements. Dedicated and decisive leader with a strategic and forward-thinking mindset. Bringing 45 years of progressive business experience in the Dental industry.
Shingle Springs Health & Wellness ( Dental Department)
Temp Position: Treatment Coordinator 11/01/2020 to Current
Mallard Lane Dental: Placerville, Calif
Ike Rahimi DMD Treatment Coordinator Sept. `8th 2019 to August 19th2020.
Smile Care Dental ( Temporary position)
08/23/2020 to 09/15/2020
Hired to help with past due accounts. Reviewing if insurance adjustments were posted correctly. Resubmission of unprocessed claims that weren’t received. Reconciling accounts from 2017 to 2020. Processed accounts for collection.
Pearl Cosmetic & Family Dentistry: Poway - Front Office Manager
Poway, CA 858-***-**** Narsin Mojaver DDS
10/2013 - 08/2019
Treatment plans for oral surgery, endodontic therapy, periodontics, and implants
Maintaining patient requests
Insurance billing, report preparation, bookkeeping, accounts receivable
Coached new team members on job tasks and performance strategies
Facilitated on-site staff training and developed processes and procedures to increase accuracy
Executed new training initiative to improve skills and develop leadership
Input customer data using Dentrix software and made immediate
Changes with software updates.
Carlsbad Dental Associates - Treatment Coordinator
Carlsbad, Ca.
09/2012 - 10/2013
Presenting treatment plans for all providers, including oral surgery, periodontal surgery and endodontic treatment
Evaluate patient care needs, prioritized treatment plans and maintained production flow
Report preparation, bookkeeping, accounts receivable & billing, Letter composition and overseeing the complete daily operation of a dental office
Delivered preoperative and postoperative care
Held interviews with patients regarding treatment options.
Laurie Gan DDS - Front Office Manager
Encinitas, CA Dr. Gan sold her practice
01/2010 - 09/2012
Present treatment plans and promoting treatment that is recommended
Scheduling appointments for two general dentists
Following up on claims and verifying insurance benefits and eligibility
Responsibilities also include marketing and New Patient referral base
Evaluated patient care needs, prioritized treatment.
Assisted with interviewing job applicants, asking appropriate questions and offering insight and feedback to the positions held
Maintained accurate bookkeeping of important files, ran reports and delivered updates on daily goals met
Tom Davies DDS - Treatment Coordinator
Carlsbad, CA
01/2005 - 01/2010
Present Treatment Plans
Overseeing the complete Daily operation of a dental office
Responsible of five doctors
Keeping the goals for all providers
Managed secretarial duties, including researching billing issues, scheduling appointments and verifying insurance coverage
Accomplishments
CPR certified, Setting and achieving goals .Effective Leadership Time and Management Marketing your practice X-ray license Professional Development Community Involvement I am a member of the Lions Organization here locally and in Northern California.
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***************@*****.***
4280 Patterson Dr. #58, Diamond Springs, Ca. 95619
Skills
Budgeting
Solving Disputes
Staff Management
Customer Billing
Office Management
Teamwork/Collaboration
Project Management
Business Development
Education
Mira Costa College
Communication
Oceanside, CA
High School Diploma: General Ed.
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