Customer service associate

Naman Modi

Address: G Block, House no. ***, Sector- Beta 2, Greater Noida (201306)

Phone: +91-999*******

Email: *****.****@*****.***

WORK

EXPERIENCE

**/**** – 02/2021

CS Associate(IP), Amazon Development Centre, India Responsibilities:

• Manage high-volume workload within a commitment-driven environment. Resolve an average of 550 enquiries in any given week.

Consistently met performance benchmarks in areas (speed, accuracy, volume)

• Handle customer inquiries, Complaints, Billing questions and payment extension or service requests.

• Calm angry callers, Repair trust, Locate resources for problem resolution and provide best solution possible. Interface daily with internal partners in accounting, Field services and operations division.

(Officially commended for Initiative, enthusiasm, tenacity, persuasiveness, Intense customer focus and dependability in performance evaluations.

11/2018-05/2020

Data Analyst, Modi Food Products, Noida, India

Responsibilities:

• Provides actionable overall market and customer insights to address key strategic questions.

• Responsible for tracking, reporting, and analysing the performance of marketing activities.

• Evaluates customers’ online behaviour and provide insights and recommendations for further enhancements to the guest experience.

• Creates PowerPoint presentations to provide market and consumer insights to other marketing and sales departments. 06/2018 – 11/2018

Marketing Manager, Modi Food Products, Noida, India Responsibilities:

• Working with the executive team, such as the marketing director or managing director, to set the marketing strategy for the business.

• Researching and analysing market trends and competitors.

• Negotiating and liaising with third-party marketing agencies.

• Writing and delivering content and social media plans.

• Looking after the budget of the marketing department and making sure the budget spend is delivering a return on investment.

• Managing the design and production of promotional materials, such as websites and brochures.

• Overseeing the company’s attendance at events, such as trade shows, conferences, and festivals.

EDUCATION

2015 - 2018

Bachelor’s Degree of Business Administration (Marketing & International business)

Sharda University

2015

Senior Secondary, CBSE Board

Ursuline convent school

2013

Higher Secondary, CBSE Board

Ursuline convent school

SKILLS

CERTIFICATION

Multi-tasking determination, Proficiency with customer, Customer- oriented, Warehousing Function, Organisational and communicational skills, Problem Solving

2017

Road Safety Program Volunteer

2014

59th National School Games SGFI

2014

6th National Yoga Championship

2016

The Marketing Fair HOD-SBS

2015

Entrepreneurship development

2018

Certified female fitness & Special population trainer STRENGTHS

REFERENCES

• Seasoned in conflict resolution

• Strong organisational skills

• Inventory control familiarity

• Energetic work attitude

• Courteous demeanour

• Active listening skills

• Inventory control familiarity

• Telephone inquiries specialist

References available on request

Contact this candidate