Medical Assistant Sales

Trevecca Hicks

Nashville Area *************@*****.*** 615-***-****

Data Entry + Analysis Sales + Customer Service Administration Communication Microsoft Office Certificate Summary

Energetic Customer Service Representative with 7+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement, Provide flexible assistance through cross-training and support to meet and exceed performance, customer satisfaction, and service level goals. Qualifications and Accomplishments

● Tenacity and Willingness to Learn

● Time Management and Professionalism

● Organizational Communication

● Relationship Development

● Interpersonal Skills

● Microsoft Office - Word and Excel + PowerPoint

Professional Experience

K-1 Accountant Nashville, TN

Deloitte Inc. January 2020-March 2020

Worked with partners on K-1 tax documents and documentation

● Reviewed information on partnership K-1s calculating figures for accuracy

● Ensured all information and numbers were accurate and complete

● Laid off due to Covid-19 restructuring

Eligibility Specialist Nashville, TN

Automated Health Systems April 2018-August 2019

Coached recipients through the application process to receive Medicaid Benefits

● Assisted operations and generating applications, filing, EFT, solicitation, etc.

● Operated with high level of accuracy while consistently maintaining a 95% quality score of all completed applications

● Analyzed all required documentation from providers for successful enrollment into Medicaid programs

● Provided follow through with Office of Appeals to ensure fast and proper handling/processing application

● Researched and resolved discrepancies in enrollment activities

● Ensured integrity of enrollment eligibility processes Customer Migration Representative IContract) Nashville, TN Google Inc November 2018-April 2018

Assisted Customers with migration to platform that best fits their company and/or association connected to google’s services.

● Defined the data migration plan for each solution

● Maintained a high-volume workload within a fast paced environment.

● Educated clients on the program as well as navigation of the website

● Multi-tasked systems while providing service and resolving customer issues, upgrades, etc.

● Maintained a polite and professional telephone manner Customer Sales Expert Nashville, TN

Comcast Communications November 2016-October 2018

Provided customer service, sales and support in a busy call center.

● Provided technical support to customers with questions about their bill, existing services or possible service enhancements

● Developed a strong knowledge base on a continuous basis to drive sales and provide options available to the customers.

● Worked with customers in past due/soft disco status to negotiate a solution that enables uninterrupted services

● Listened to the customers concerns and diffused frustration by providing the customer with options and solutions. Education

Microsoft Office Certificate Penn Foster Career School Nashville, TN Associates of MA: Medical Assistant Everest University Jacksonville, FL

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