Customer Service Rep
Resume:
EMILY D FOUNTAIN
*********@*****.***
SUMMARY
● Radio Producer with over 25 years of experience developing radio content for over 2.5 million on air and internet audiences worldwide
● Founder and CEO of Two Sisters radio station which has been entertaining listeners since the 1990’s
● Interviewed hundreds of guests and celebrities of diverse backgrounds and industries
● Generated millions of dollars of revenue for the radio stations and sales for advertisers EXPERIENCE
Spectrum/Charter Flushing NY July 12, 2019 - March 2021 Customer Service Representative I Video Repair Department Full-time entry-level to mid-level customer service role troubleshooting and resolving technical cable and video service issues, including repair, billing, and accounts
● Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Video Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions
GCS-Access A Ride Long Island City Queens NY November 30, 2016 - June 17, 2019 Associate Agent
● Inbound Call Center environment booking transportation trips for clients that may need assistance for traveling
● Handles over 200 calls daily,
● Locating vehicles for passengers
● Contacting Vehicles carriers and brokers that passengers may be picking up passengers by using a map tracking system.
● Documenting and verifying personal accounts of clients OAC Opinion Access Long Island Queens, NY 2015-Dec 2017 Interviewer Call Center (Company Closing December 17, 2017)
● Outbound Call Center, Appointment Setting from Medical, Sales, Sports, SSRS, ICR
● Conducting studies / surveys for research firms, verify health insurance citrix/quad/xfinity
● Interviewing daily over 400 people on cell phones / landlines home phones, handles large volume of inbound calls, supervised over 200 people in a call center. Universal Opinion Solution, Manhattan, NYCompany Closed October 2016 Business to Business Customer Service Rep
● Outbound Calling, Scheduling call back / appointment settings
● Conducting Surveys to over 300/400 clients a day JP Morgan Chase Elgin, Illinois
Collector 2004-2010
● Inbound / Outbound calling customers to discuss their past due accounts
● handles large volumes of calls in call center of 700 or more calls daily
● Handles and resolve issues with customers on past due accounts WHPR FM88.1 and FM88.3, Detroit, MI2008 – Present
Radio Producer/Radio on Air Personality
● Schedule guests and live interviews for daily and weekly shows
● Contact celebrity and expert guests to prep for interviews and take requests
● Research topics guests and current events
● Prepare and run equipment during live remote broadcasts
● Develop and create new talk shows, implement station programming in conjunction with General Manager
Maximum Reality Radio, New York, NY2001 – 2009
Radio Producer/Talk Show Host
● Wrote and produced short-form content for radio spots
● Collaborated with team leadership and stakeholders on key editing and production decisions
● Captured post-show recaps highlighting successes and opportunities for improvement FM V103 / 107.5, Chicago, IL1987 – 2001
Radio on Air Personality/DJ
● Wrote and produced compelling investigative and human interest stories about celebrities and iconic news subjects for radio station broadcasts
● Personally interviewed over 300 celebrity guests
● Set up equipment for broadcasts and promotions at station remotes
● Supervised radio announcers, clerical and volunteer personnel
● Assigned on-air shifts; oversaw the training of operators; evaluated employee performance; recommended disciplinary actions
EDUCATION
Columbia, Chicago, IL
B.A Radio and Television Broadcasting
Alison, Galway, Ireland
Bachelors Psychology
Bachelor's Mental Health Illness and Substance Abuse Counseling
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