EMILY D FOUNTAIN

347-***-****

adk75y@r.postjobfree.com

SUMMARY

● Radio Producer with over 25 years of experience developing radio content for over 2.5 million on air and internet audiences worldwide

● Founder and CEO of Two Sisters radio station which has been entertaining listeners since the 1990’s

● Interviewed hundreds of guests and celebrities of diverse backgrounds and industries

● Generated millions of dollars of revenue for the radio stations and sales for advertisers EXPERIENCE

Spectrum/Charter Flushing NY July 12, 2019 - March 2021 Customer Service Representative I Video Repair Department Full-time entry-level to mid-level customer service role troubleshooting and resolving technical cable and video service issues, including repair, billing, and accounts

● Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Video Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions

GCS-Access A Ride Long Island City Queens NY November 30, 2016 - June 17, 2019 Associate Agent

● Inbound Call Center environment booking transportation trips for clients that may need assistance for traveling

● Handles over 200 calls daily,

● Locating vehicles for passengers

● Contacting Vehicles carriers and brokers that passengers may be picking up passengers by using a map tracking system.

● Documenting and verifying personal accounts of clients OAC Opinion Access Long Island Queens, NY 2015-Dec 2017 Interviewer Call Center (Company Closing December 17, 2017)

● Outbound Call Center, Appointment Setting from Medical, Sales, Sports, SSRS, ICR

● Conducting studies / surveys for research firms, verify health insurance citrix/quad/xfinity

● Interviewing daily over 400 people on cell phones / landlines home phones, handles large volume of inbound calls, supervised over 200 people in a call center. Universal Opinion Solution, Manhattan, NYCompany Closed October 2016 Business to Business Customer Service Rep

● Outbound Calling, Scheduling call back / appointment settings

● Conducting Surveys to over 300/400 clients a day JP Morgan Chase Elgin, Illinois

Collector 2004-2010

● Inbound / Outbound calling customers to discuss their past due accounts

● handles large volumes of calls in call center of 700 or more calls daily

● Handles and resolve issues with customers on past due accounts WHPR FM88.1 and FM88.3, Detroit, MI2008 – Present

Radio Producer/Radio on Air Personality

● Schedule guests and live interviews for daily and weekly shows

● Contact celebrity and expert guests to prep for interviews and take requests

● Research topics guests and current events

● Prepare and run equipment during live remote broadcasts

● Develop and create new talk shows, implement station programming in conjunction with General Manager

Maximum Reality Radio, New York, NY2001 – 2009

Radio Producer/Talk Show Host

● Wrote and produced short-form content for radio spots

● Collaborated with team leadership and stakeholders on key editing and production decisions

● Captured post-show recaps highlighting successes and opportunities for improvement FM V103 / 107.5, Chicago, IL1987 – 2001

Radio on Air Personality/DJ

● Wrote and produced compelling investigative and human interest stories about celebrities and iconic news subjects for radio station broadcasts

● Personally interviewed over 300 celebrity guests

● Set up equipment for broadcasts and promotions at station remotes

● Supervised radio announcers, clerical and volunteer personnel

● Assigned on-air shifts; oversaw the training of operators; evaluated employee performance; recommended disciplinary actions

EDUCATION

Columbia, Chicago, IL

B.A Radio and Television Broadcasting

Alison, Galway, Ireland

Bachelors Psychology

Bachelor's Mental Health Illness and Substance Abuse Counseling

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