Operations Manager

DAN POTTER

**** ***** ***** ****** ******, TN ***43 423-***-****

**********@*****.***

Motivated Operations Manager with demonstrated knowledge of Healthcare and Food Service industries best practices and operations. Proven skills in complex problem-solving, enhancing productivity, efficiency, and bottom-line profits with forward-thinking leadership. 21 years of personnel management with a track record of developing staff and managers while lowering turnover.

WORK EXPERIENCE

Project Manager, Xanitos Inc. June 2018 - Present

Newtown Square, PA

- Establish site survey for work-flow, budgeting and scheduling.

- Oversee ordering for supply chain, equipment, and create systems to limit waste.

- Spearheaded best practice in response to Covid-19 pandemic, identifying and implementing necessary changes in PPE, training, cleaning practices, staffing assignments, and increased Bio Waste and sharps disposal.

- Recruited, interviewed, hired, and onboarded 150 employees in 8 hospitals in 2020.

- Build and execute staffing assignments to ensure efficiency and productivity.

Operations Manager/Assistant Director, Xanitos Inc. Dec. 2014 - June 2018

Newtown Square, PA

- Enhanced employee management by developing lean schedules, tracking time and payroll.

- Lead daily staff meetings to improve communication, discuss safety concerns, and procedure updates.

- Weekly meetings with administration, doctors and nurse leaders.

- Developed operational plan to improve cleaning and compliance, which led to zero EVS finding in Joint Commission Survey.

- Implemented training programs to reduce amount of Bio Waste vs. regular waste, resulting in $250,000 saved.

General Manager, Tupelo Honey Cafe Feb. 2014 - Dec. 2014

Chattanooga, TN

Delivered business strategy and developed systems to increase sales from $40,000/week to $62,000/week, reduced food cost from 42.5% to 32.3% and maintained profitable growth for 7 months.

Designed modern employee engagement program that boosted productivity and improved morale.

Identified local vendors and businesses to create regional recognition and locally-sourced ingredients.

Established marketing concierge relationships with area hotels and increased advertising ROI

Responsible for personnel management, including contributing to brand-wide training programs.

General Manager, CraftWorks Restaurant & Breweries Dec. 2010 - Feb. 2014

Chattanooga, TN

Responsible for managerial tasks in 3 concepts in 4 locations, with annual sales varying from $6.5, $4.7, $3.7 and $2.7 million.

Promoted from manager to AGM to GM to New Opening GM within 12 months from hiring.

Oversaw brewery operations, production, and distribution to 65 Chattanooga sales outlets.

Opened first CraftWorks restaurant in KY, a high-volume location in the heart of downtown Louisville. Opening duties included

oversight of management team of 7 and 118 other staff;

all hiring, training, scheduling, and management of personnel;

responsibility for budget, marketing, and review processes.

SKILLS

P&L Management - 10+ years

Staff hiring, onboarding and training; Staff development and promotion - 10+ years

Supervising teams of over 150 employees and 7 managers - 10+ years

Opening General Manager for 6 restaurants in 4 different states - 10+ years

Training and developing new leaders (75 managers, 25 sous chefs, and 15 executive chefs) - 10+ years

Unitizing, space planning, and equipment assessment - 6 years

EDUCATION

Hope College, Holland, MI 1992 - 1994

Business

Grand Valley State University, Allendale, MI 1995 - 1998

Business Management

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