Harold A. Martinez
Miami Beach, FL *****
ACCOMPLISHED CUSTOMER RELATIONS PROFESSIONAL
Multi-lingual, dependable, and engaging customer relations professional experienced in specialty retail sales and service. Performs well in high pressured environments requiring top-notch service and adaptability to rapid change. Proactive and passionate about serving others and identifying individual customer’s needs.
O Concierge Services O Inventory Management O Store Merchandising
O Staff Scheduling O Product Buying O Sales & Marketing
DELANO SBE HOTELS 2007- 2020
South Beach, upscale art-deco hotel with a sleek Philippe Starck design and international clientele.
Supervisor 2016 - 2020
Managed two sales associates, in the specialty retail store with $30k plus monthly sales. Entered new merchandise in the inventory system, managed visual display of merchandise, performed sales and monthly consignment reports. Assisted patrons with information and general inquiries.
Assistant Manager (BASE Specialty Store) 2007 - 2016
Managed two sales associates for this hip lifestyle store stocking apparel, CD’s, books, scents, and other gifts. Managed merchandising and monthly sales over $50k. Responsible for concierge services, quarterly reports, sales and inventory.
BROWNES & BEAUTY – Retail & Product Consultant 2007 - 2010
MOON DANCE – Sales Associate 2003 – 2007
GOLD KIOSK @ THE DELANO – Sales Associate 2000 – 2005
EDUCATION & INTERESTS
Universidad Central de Venezuela, B.S. Foreign Affairs
Foreign languages, volunteer activities. Personal growth and development
English, French, Italian, Spanish (Read/Speak/Write). Conversational Portuguese. & German
References Available Upon Request