Manager Customer
Resume:
MARIA CECILIA C. OCHOA
Permanent Address:
Lot **, Blk 532, Phase V, Rose Street,
Heritage Homes Brgy. Loma De Gato,
Marilao, Bulacan, Philippines, 3019
Permanent Mobile No.: +639********* / +639*********
Present work Address:
Muhayl National Hospital
P.O Box 176 Aseer Kingdom of Saudi Arabia
Email Add: *************@*****.***
Gmail: ******************@*****.***
Skype acct.: Maria Cecilia Ochoa
watsapp #: +639*********
Viber #: +639*********
Position Desired:
1. Training Officer for HSE / Accommodation supervisor 2. Senior House Keeping Supervisor/ Assistant Housekeeping Manager 3. Administrative Officer
4, Camp Administrator / Call Center Executive
5. Senior Head of Front Desk / Guest Services
6. Butler
WORK HISTORY
PATIENT ROOM SERVICE SUPERVISOR
December 06, 2019 up to Present
Muhayl National Hospital
P.O Box 176 Aseer Kingdom of Saudi Arabia
Tel #: 017 / 2856666
Fax #: 017 / 2851265
CR: 586*******
License #:072-***-***-***
ASSISTANT HOUSE KEEPING MANAGER / SENIOR HEAD HOUSEKEEPER/ SUPERVISOR / CUM BUTLER
April 06, 2016 up to May 02, 2019
Al Fardan Palace (A Palace Residential Owned by VVIP Mr. Ali Al Fardan) 7
th
floor, Al Fardan Jewelry Company
(a top notch VVIP / billionaire family in DOHA QATAR managed and owned by Mr. Ali Al Fardan )
PO BOX 63, Qatar
Tel: + (974-****-****, + (974-********
Fax: + (974-****-****
HOUSEKEEPING SUPERVISOR
June 29
th
2014 Up to April 5, 2016
Tawoos Industrial Services LLC
The Renaissance Group Company
CA Top govt owned company in Oman
(Managed and owned by His Highness Sultan Qaboos)
The Wave Muscat
(A luxurious five star Residential Apartment/Hotel for the rich and famous) P.O Box 1676, PC 114
Muttrah, Sultanate of Oman
Tel: 24765900
2470469
Fax: 24797136
Email: *****@*******.***.**
Website: www.tiscooman.com
SENIOR SUPERVISOR FOR CUSTOMER RELATIONS
Eliza Ochoa Furnishing House and Trading Inc.
#279 Doña Rita Street, Caloocan City
Metro Manila, Philippines
Tel. No.: +632-***-**-**
Mobile No.: +639*********
August 30, 2013 Up To April 15
th
2014
Senior Head Receptionist / Cum Accommodation Coordinator / Trainer for HSE
MAB Facilities Management LLC
(A Facilities Management Company Main Contractor of EMAAR property LLC Dubai, U.A.E. EMAAR Owner and Builder of Dubai Mall and Burj Khalifa) P.O. Box 95811, 7
th
Floor Shangri-La Hotel
Sheikh Zayed Road, Dubai, U.A.E.
Tel. No. +971-*-***-****
Fax No. +971-*-***-****
July 10, 2010 – March 31, 2013
Housekeeping Supervisor/ Cum Accommodation Coordinator / Trainer for HSE MAB Property Services & Development LLC
P.O. Box 95811, 7
th
Floor Shangri-La Hotel
Sheikh Zayed Road, Dubai, U.A.E.
(A Facilities Management Company Main Contractor of EMAAR property LLC Dubai, U.A.E. EMAAR Owner and Builder of Dubai Mall and Burj Khalifa) Tel. No. +971-*-***-****
Fax No. +971-*-***-****
September 14, 2008 – June 10, 2010
Housekeeping Supervisor / Accommodation Supervisor Coordinator Flex Resorts & Real Estate Company
Bneid Al-Gar, Istiqlal Street.
P.O. Box 1373 – Dasman,Kuwait
(An Exclusive Five star Wellness Resort / Spa &Fitness Club for Women) Tel. No. : 252-2566 Fax No.: 257-5707
June 23, 2006 – June 30, 2008
Customer Relations Officer
Jesus Ochoa Trading Company Inc.
San Isidro, Minalin, Pampanga
October 9, 2003 – May 30, 2006
Housekeeping Utility / Public Area Attendant
Carnival Cruise Lines (Hotel Department)
M/S Imagination
3655 N.W. 87
th
Avenue, Miami, Florida, USA 33178-2428
Tel. No.: 305-***-****)
February 8, 2003 – August 9, 2003
Housekeeping Utility / Public Area Attendant
Carnival Cruise Lines (Hotel Department)
M/S Fascination
3655 N.W. 87
th
Avenue, Miami, Florida, USA 33178-2428
Tel. No.: 305-***-****)
April 2, 2002 – December 15, 2002
Housekeeping Utility / Public Area Attendant
Carnival Cruise Lines (Hotel Department)
M/S Holiday
3655 N.W. 87
th
Avenue, Miami, Florida, USA 33178-2428
Tel. No.: 305-***-****)
May 3, 2001 – February 12, 2002
Housekeeping Utility / Public Area Attendant
Carnival Cruise Lines (Hotel Department)
M/S Fascination
3655 N.W. 87
th
Avenue, Miami, Florida, USA 33178-2428
Tel. No.: 305-***-****)
September 9, 2000 – March 24, 2001
Housekeeping Utility / Public Area Attendant
Star Cruise Pte. Ltd. (Hotel Department)
M/V Super Star Virgo
1 ShentonWay 01-02
Singapore 068803
December 1999 – July 2000
Housekeeping Utility / Public Area Attendant
Star Cruise Pte. Ltd. (Hotel Department)
M/V Mega Star Taurus
1 Maritime square, 0927World Trade Center
Singapore 099253 C-4
January 30, 1999 – October 1999
Housekeeping Utility / Public Area Attendant
Star Cruise Pte. Ltd. (Hotel Department)
M/V Star Taurus
1 Maritime square, 09245 World Trade Center
Singapore 099253 C-2
December 13, 1997 – October 8, 1998
Housekeeping Utility / Public Area Attendant
Star Cruise Pte. Ltd. (Hotel Department)
M/V Star Aquarius
1 Maritime Square, 09245 World Trade Center
Singapore 099253 C-2
December 13, 1995 – October 30, 1996
Telephone Operator / Receptionist
Lucky Computer & Trading Corporation
#24 Bonnie Serrano St.,
Quezon City, Metro Manila
April 7, 1992 – December 4, 1995
Telephone Operator Pager
SM Shoe mart
Carriedo, Sta. Cruz, Manila
September 28, 1990 – February 2, 1991
JOB DESCRIPTION
PATIENT ROOM SERVICE SUPERVISOR
Primary Function
Deliver the highest standard of cleanliness and sanitation in the whole facility. Responsibilities:
Create schedules for custodial staff to follow on a daily basis and ensure that they are followed properly.
Provide cleaners with supplies and equipment, such as cloths, disinfectant, washing agents and mops to assist them in their cleaning endeavors.
Oversee cleaning work done by the crew to ensure that it has been done to standard and according to procedures.
Interview, hire and train cleaning crew members to ensure that all rotating shifts are full.
Create and maintain inventory of cleaning supplies and equipment, and ensure appropriate liaison with vendors to ensure prompt delivery of both.
Ascertain that all chemical and hospital waste is properly disposed by following set procedures and protocols of the hospital.
Oversee the disinfection and cleaning of hospital areas, including rooms, bathrooms, lobbies and doctor’s offices
Keep abreast of equipment repair or supplies replenishment needs and ensure that the are timely fulfilled.
Ascertain that custodial staff members actively clean and turn patients’ mattresses and change linen on a daily basis.
Oversee the work of housekeeping staff members to ensure prompt and efficient delivery of clean linen to rooms and wards.
Address patients’ of families’ complaints and ensure a quick resolution to ensure their satisfaction.
Keeping rosters and schedules of all housekeeping staff.
Report any maintenance work to the engineering department.
Other duties may be assigned from time to time.
SENIOR HOUSEKEEPING SUPERVISOR/ ASSISTANT HOUSE KEEPING MANAGER / CUM BUTLER
Primary Function
Butler responsibilities include greeting and checking in guest, making dining and entertainment arrangements and keeping guest rooms and suites up to the hotel and guest standards.
Responsibilities:
Providing personalized service to guests.
Having a deep knowledge of all hotel amenities for guests.
Working with all departments (housekeeping, foods services, etc.) to meet guests’’ need.
Meet guests when they arrive and getting them settled in their rooms.
Anticipate guests’ needs by learning their preferences, allergies, dislikes, etc.
Have a thorough understanding of all spirits and specialty foods in stock.
Assess and restock wine and spirits collection as necessary.
Serve meals and pour drinks for guests.
Communicate with housekeeping to ensure rooms are cleaned at the most convenient time for guests.
Run errands for guests when necessary.
Ensures guests’ rooms are clean and tidy up when necessary.
Recommend and arrange amenities for guests.
See guests off when they check out.
Remain well-groomed at all times.
Keep up-to-date on all hotel policies on safety and hygiene.
Perform all duties with discretion, professionalism and pleasant demeanor.
Commitment to a high level of customer service.
Strict attention details.
Ability to handle sensitive matters with efficiency and discretion.
Take orders from homeowners on a daily basis.
Ensure that schedules of all household staff are coordinated properly.
Assign duties to coos, maids, gardeners and chauffeurs and make sure that they are carried out properly.
Ensure that all household staff is trained properly; train any member of the household staff that may fall short of expectations.
Monitor all members of the household staff to make sure that they are working accordance to work orders provided to them.
Oversee the maintenance of the house and ensure that any maintenance needs are immediately.
Hire and direct household staff to perform duties entrusted to them.
Organize and run parties and other events by tending to guests.
Handle travel arrangements for homeowners and assist them with packing activities.
Run errands such as shopping and paying bills.
Perform cooking and laundry duties depending on specific work orders.
Other duties may be assign from time to time.
SENIOR HOUSEKEEPING SUPERVISOR/ ASSISTANT HOUSE KEEPING MANAGER
Primary Function
Supervision of all housekeeping attendant to ensure high level of cleanliness And hygiene in the facility.
Responsibilities:
Supervises all housekeeping staff in their daily task.
Arrange schedule and give them their assigned areas in their daily operations.
Ensure that the housekeeping staffs are in the correct place and that work duties are being carried out to management satisfaction.
Conduct daily maintenance check inside the facility and report to Senior Supervisor/ Facility Manager.
Monitor cleaning supply and conduct inventory stocks report to Senior Supervisor / Facility Manager.
Conduct safety training on site for all the housekeeping staff to ensure health and safety standards are being implemented.
Arrange staff timing schedule to ensure that all duties are being carried out.
Report all lost and found items and coordinate it with our Senior Supervisor / Facility Manager.
Handling customer complaints and queries and help them in a friendly and professional manner.
Keeping track of all daily, weekly and monthly report upon submission to Facility Manager.
Provide assistance to guesting a friendly and professional manner.
Conduct proper training on cleaning techniques, preparation of right chemicals and proper cleaning machine operation.
Allocate general cleaning duties as when required to the cleaning staff.
Supervises all housekeeping staff and ensures that all staff follow the highest standard of cleanliness as per EMAAR management regulation.
Supervises and checking all areas and making sure that all facility are kept clean at all times.
Keeping track of all the staffs timekeeping record, and ensure that punctuality and professionalism is adhered to at all times.
Report any building or maintenance problem to the engineering dept. for proper action.
Coordinates and conducts meeting with other departments on upgrading of and meeting of deadlines as per EMAAR Management.
Conducts daily / weekly meeting with Senior Supervisor / Co Housekeeping Supervisor for any issues that needs to be upgraded or improved as per EMAAR Instructions.
Other duties that maybe assigned from time to time.
Assist and act as a palace manager during his absence
Coordinate with laundry and linen department for linen stocks and refurbishment and orders.
Coordinate with outside contractor for any maintenance request in the palace.
Coordinates with the palace manager and engineering manager regarding pending follow up repairs to be done.
Allocate the general cleaning frequency of the house keeping staff as to daily, weekly, and monthly as per required.
Updates and Coordinates with pest control service team for any insect, bugs, issues in the palace
Assist and Coordinates with the nannies, F and B Staff for any VVIP parties and Events.
Keeping track of an Inventory records of all Important tissue boxes, trash bins, carpets, and Frames and other important expensive Items in the palace.
Keeping track of all the events, parties, and VVIP events in the palace.
Assisting and Coordinating with the HK Staff, Nannies, Drivers and F and B staff of their needs and the needs of the family.
Assist and acts as an assistant and acting and behalf of the absence of the palace manager.
Other Duties that maybe assigned from time to time as per required. CALL CENTER AGENT / HELP DESK OPERATOR
Inbound Call Center Job Description
General Purpose
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Main Job Tasks, Duties and Responsibilities
answer calls and respond to emails
handle customer inquiries both over the phone and by email
research required information using available resources
manage and resolve customer complaints
provide customers with product and service information
enter new customer information into system
update existing customer information
process orders, forms and applications
identify and escalate priority issues
route calls to appropriate resource
follow up customer calls where necessary
document all call information according to standard operating procedures
complete call logs
produce call reports
Key Competencies and Skills
Verbal and written communication skills
Listening skills
Problem analysis and problem solving
Customer service orientation
Organizational skills
Attention to detail
Judgment
Adaptability
team work
stress tolerance
resilience
Outbound Call Center Job Description
General Purpose
Interact by phone with outside parties to solicit orders for goods or services, request donations, make appointments, collect information or conduct follow- up.
Main Job Duties, Tasks and Responsibilities
contact businesses or private individuals by phone
deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation
describe products and services
respond to questions
identify and overcome objections
take the customer through the sales process
obtain customer information
obtain possible customer leads
maintain customer/potential customer data bases
follow up on initial contacts
complete records of telephonic interactions, orders and accounts SENIOR SUPERVISOR FOR CUSTOMER RELATION
Primary Function
Deliver the highest standard of customer satisfaction and problem resolution to clients for a particular inquiry / concerns / complaints in a professional and friendly manner, these inquiries maybe via phone, SMS (Text), Email, or face to face interaction.
Responsibilities:
Supervise all customer relations staff in order for them to achieve & develop maximum level of customer satisfaction.
Manages as assigned geographic sales area or product line to maximize sales revenue and meet corporate objectives.
Establishes and manages effective programs to compensate. Coach, appraise and train CRO personal, to the highest level of professionalism.
Deliver voice of the management to improve products and services.
Resolve customer needs, concerns and problems for responsibilities of a Senior Customer Relation Officer.
Interface with customer through the phone in a courteous, empathetic and professional manner.
Educate the costumer on detailed product information, events schedule and when inquiries.
Trains and educates all CRO personnel by establishing programs / seminars / in the areas of new account sales growth, sales of emerging products, profitability, improved presentation strategies, proper use and level of sales support.
Reviews and evaluates performance of staff through performance evaluation form as per company standard.
Formulates proper customer relations techniques in order to achieve maximum customer satisfaction.
Formulates all policies, practices and procedures.
Coordinates with the higher management the reports on a quarterly, monthly, and yearly basis.
Handles all complaints and concerns as submitted by CRO staff and implements immediate solution to the customers.
Gives feedback and resolutions to the customers thru email, text or interface interaction.
Assists the CRO’s in establishing personal contact and report with top echelon decision makers.
Develops specific plans to ensure revenue growth in all company’s products.
Holds regular meeting with CRO staff.
Checks daily, weekly and monthly report of all CRO staff, implements and gives solutions to all customer care complaints and submits reports to higher management.
Educate and continuously train them on a new market trainer.
Reports and implements new ideas and strategies in order to achieve goals and objectives by the company by establishing good customer relations.
Participate in focus group discussions, meetings, and ongoing training, and other activities related to improving overall customer satisfaction.
Review expenses and recommend economics.
Arranging the staff’s time table.
Holds meetings with top management on a regular basis.
Other duties that maybe assigned from time to time. SENIOR HEAD / RECEPTIONIST
Primary Function
Deliver Customer satisfaction and problem resolution to client for a particular inquiry. These inquiries maybe via phone, SMS (text), email, or face to face interaction. Giving training to junior receptionist on front desk and admin related task.
Responsibilities:
Supervise junior receptionist on front desk responsibilities.
Receive and answer telephone inquiries from tenants.
Give tenants access to their respective apartment levels.
Help tenants to carry their bags and luggage’s only front of their apartment doors of lifts.
Opening the main door until the baby prams, trolley or huge belonging completely entered the building.
Arranging taxi booking for tenants especially with early morning or evening flights.
Arranging housemaid especially for newly moved in tenants.
Arranging nannies for the tenants.
Providing tenants and visitors contact number EMAAR customer care center.
Guiding the tenants and visitor going in EMAAR office located in Yansoon 9.
Provides contact number of shop with in Old Town Residency.
Provides location map of Old Town Residency especially for newly moved in tenants.
Provides other private companies rendering maintenance services inside apartment.
Giving the tenants other private company’s number providing inside maintenance in OTR.
Receiving keys with personal authorized from tenants for other their guest or cleaners.
Monitoring Magazines and all flyers distributed with NOC of all building in Old town Residency.
Removing all expired Ads, magazines or flyers in all building OTR.
Babysitting the tenant’s kids only for quick drops to spinney’s.
Receiving tenant’s flower deliveries only if there not in the apartment.
Receiving tenant’s deposited dirty and delivered cleaned laundries.
Giving access to delivery staff for tenant’s ordered food.
Receiving deposited empty big drinking water gallons from tenants.
Receiving delivered drinking water gallon for tenants.
Arranging tenant’s key duplication.
Assisting tenant’s cylinder duplication.
Arranging moving company for tenants moving out.
Reminds or notify tenants with up coming events near Old Town Residency.
Providing the tenants with location map for route changes for up coming events near Old Town Residency.
Notify tenants for any emergency building maintenance repair.
Reminds and update tenants of new Notices posted in the Community Notice Boards.
Calling Ambulance or medics for tenants in case of emergency.
Assisting the tenants to the nearest assembly point during evacuation due to fire or other reasons.
Other duties that may be assigned from time to time.
Arranging rota sheets of junior receptionist.
Report to front office manager for any discrepancy issues.
Logged in reports complains and issues to facility manager.
Escalate issues and resolve complains thru manager’s approval.
Arranging schedules of maintenance work and relay to proper department’s heads.
Receiving payments and cash for car washing service, laundry etc.
Coordinated with maintenance housekeeping, landscaping, FNB and other contractors for any guests request.
ACCOMMODATION COORDINATOR / SUPERVISOR / ADMINISTRATION Primary Function
Supervises all staff in the accommodation to make sure that they all adhere to the policies and procedures of the staff house as per company policy. Responsibilities:
Supervise and checks all staff rooms for cleanliness, sanitation and hygiene.
Coordinate with Engineering Department for any repair that needs to be done in the staff house.
Submit reports to the Camp Manager for any violation or Incident Report for their immediate action.
Checks out all Inventories and Supplies as per request and submit the final inventory to the Camp Manager.
Supervises and checks all provisions of the company like TV, ref, microwave, sala set etc. and ensure that they are still in order and good condition.
Provides training and counseling to all staff, in order for them to be aware of the policies in the staff house.
Holds meeting for the staff on regular basis.
Provides health and safety meeting for the staff as per instructions of the officer or in there (HSE) absence.
Coordinate with Q & C / HSE Officer / and Camp Management for any irregularities or violations in the in the staff house.
Submit daily, weekly and monthly report to Camp Manager, and asses any improvements that needs to be done in staff house.
Participates in the Fire and Safety Drill of the staff house as per company’s codes of conduct.
Suggest and giving out solutions to the Top Management, for any problems arising in the Camp Management.
Adheres to the company’s policies and objectives and established awareness amongst the staff as per company rules.
Report any irregularities to the Camp Management in a daily, weekly and monthly basis.
Send request to the procurement and Camp Management for any provision needed by the staff in the accommodation.
Other duties that maybe assigned from time to time. HOUSEKEEPING / PUBLIC AREA ATTENDANT
Primary Function:
The Housekeeping utility is responsible for overall conduct of Good Housekeeping sanitation and cleanliness as set in Hotel Procedure Manual. Responsibilities:
The two most important aspects of the housekeeping utility responsibility are professionalism and providing the great customer service and proper standards of cleanliness in all area.
Professionalism instills confidence in the guest and makes them comfortable at our hotel.
Customer service provides great market and great travel experience to the guest.
Provide assistance to center guests as requested.
Respond to guest inquiries in a friendly and helpful manner, direct guest to the appropriate location within the center.
Answer the telephone according to company protocol, maintaining a friendly and courteous phone manner.
Development friendly, professional service oriented relationship with all guest.
Maintain knowledge about functions on site and pass along relevant information as needed.
And large refuse containers, replacing liners.
Clean all glass exit doors on a daily basis.
Report any maintenance concern immediately and fill out maintenance requests.
Assists in Luggage Handling and assist guest if necessary.
Report any missing items to the housekeeping manager.
Maintain the lobby area and keep it clean and free of debris.
Keep linen closets, lobby attendant cart
And paper supplies as needed.
Dust all public areas ledges daily.
Work with various cleaning solutions and hot water daily.
More furniture and cushions to vacuum under daily.
Informing and helping the guest during boat drills as per US Coast Guard Regulation.
Gather solid linens from room attendants and deliver to laundry and housekeeping.
Shampoo and spot clean carpet and upholstery as needed.
Gather and dispose of trash, wash wastebaskets.
Assisting the guest whatever assistance they needs.
Other duties that maybe assigned from time to time. EDUCATIONAL BACKGROUND
RICKY REYES LEARNING INSTITUTE
Aurora Blvd., Cubao, Quezon City, Metro Manila, Philippines Manicure and Pedicure / Beauty Course / Massage Therapy S.Y. July 4, 2013 – August 4, 2013
AL KARAMA LANGUAGE AND COMPUTER CENTRE
P.O. Box 122602, Dubai, U.A.E.
MS Office Application / Basic MS Word, Excel, Power Point S.Y. January 15, 2012 – February 29, 2012
FAR EASTERN UNIVERSITY
Quezon Boulevard, Manila
Bachelor of Arts
Major in Mass Communication
S.Y. : 1986-1990
Member : Speech Arts Club
Member : Drama Arts Guild
Member : English Club
INTERFACE COMPUTER COLLEGE
C.M. Recto Avenue, Manila
Computer Software & Operations Courses
September 21, 1994 – May 14, 1995
SYSTEM TECHNOLOGY INSTITUTE
N. Domingo Street, San Juan, Metro Manila
FAC 10+1 (Basic Computer Course)
Grade Average: 85%
August 1, 1994 – August 31, 1994
SEMINARS ATTENTED
Initial fire response training
NTI-SRL-Sultanate of Oman
British Petroleum
July 10, 2015
Conducted by:
Trainer: Mr. Joe John
HSE Tools and Skills
British Petroleum
July 11, 12-2015
Conducted by:
Trainer: Mr. Sunil
CMC training
British Petroleum
July 13, 2015
Conducted by:
Mr. Sunil
SLS-E training
British Petroleum
July 14,-16 -2015
Conducted by:
Trainer: Mr. Fahad Uni
HSE Training
British Petroleum
July 17, 2015 to July 18, 2015
Conducted by:
Trainer: Mr. Ramesh
Leadership Training
British Petroleum
July 19, 2015
Conducted by:
Trainer: Mike Copues
HSE Risk Assessment
British Petroleum
July 19, 2015
Conducted by:
Trainer: Mike Copues
AHAF-E (First Aid Training)
British Petroleum
July 21, 2015
Conducted by:
Trainer: Dr.Fasal
Magsaysay Training Center
Elementary First Aid, T.M. Kalaw St., Ermita, Manila January 19-20, 2011
Magsaysay Training Center
Fire Prevention and Fire Fighting, T.M. Kalaw St., Ermita, Manila January 17-18, 2011
Proficiency Survival Training
San Juan, Puerto Rico
Carnival Cruise Lines
September 29, 2001
Carnival Cruise Lines
Crowd Management Course
M/S Fascination, Miami Florida, U.S.A.
October 9, 2000
Training on Account Management
Unique Advertising & Marketing Services
Suite 901 Pacific Bank Bldg., Binondo, Manila
August 1, 1991 – August 31, 1991
Under the Supervision of Mr. Noel Rama / Creative Director Second Teodoro F. Valencia Lectures on Journalism and Mass Communication
National Press Club, Manila
January 12, 1990 – March 2, 1990
On-The-Job Training
1
st
Teodoro F. Valencia Lectures on Journalism and Mass Communication National Press Club, Manila
November 11, 1989 – March 27, 1990
SPECIAL SKILLS
Writing Press Release, News Articles, Editorial Articles, Public Speaking, PR Programs, Feature Articles
Knowledgeable in Writing Business Correspondence
Basic knowledge and skills in MS Office, Applications MS Word, Excel and Power Point.
Know how to operate Fax Machine, PABX, Electric & Manual Typewriter, Photocopying Machine and Computer.
Basic knowledge and skills in SOLAS (Safety Of Life At Sea)
Proficiency in the English Language both oral and written.
Driving License not applicable.
Leadership Skills
Time management skills
Attention to detail
Flexibility
Through knowledge in safety training skills
Strong interpersonal skills
Ability to multi-task
Ability to deal in multi-cultural environment
Organizational skills
Good communication skills.
MAJOR CAREER ACCOMPISHMENT
Pre-opening team as housekeeping supervisor of the biggest mall in the world
(The Dubai Mall) from Sept. 2008 to June 2010 Dubai, U.A.E
Pre-opening team as housekeeping supervisor of the British petroleum 200 housing units and logistics. From July 2015 to April 1, 2016 Muscat Oman
(Awarded as Best Housekeeping supervisor of the year) LANGUAGE SKILLS
Proficiency in English Language both Oral and Written
Basic knowledge in Spanish Language.
Mother Tongue Tagalog.
GOVERNMENT EXAM TAKEN
Civil Service : Sub-Professional
Rating : 81.41%
Where : Caloocan City
Date : July 30, 1989
PERSONAL INFORMATION
Name : Maria Cecilia C. Ochoa
Address : Lot 11 Blk. 532 Phase V Rose Street,
Heritage Home, Brgy. Loma De Gato, Marilao,
Bulacan, Philippines 3019
Date of Birth : March 8, 1969
Place of Birth : Caloocan City
Height : 5’2 ”
Weight : 120 Lbs.
Gender : Female
Civil Status : Single
Religion : Roman Catholic
Hobbies : Watching movies, gardening, swimming, reading books, playing badminton
CHARACTER REFERENCES
Mr. Geoff Harris
Contract Manager
The Dubai Mall
MAB Facilities Management LLC
P.O. Box 95811, Shangri-La Hotel, Dubai, U.A.E.
Mobile No. : +971********* / +971*********
Mr. Nestor Reyes
Shift Manager
The Dubai Mall
MAB Facilities Management LLC
P.O. Box 95811, Shangri-La Hotel, Dubai, U.A.E
Mobile No. : +971*********
Ms. Nadra Souddo
Quality Assurance Manager
Head Office
MAB Facilities Management LLC
P.O. Box 95811, Shangri-La Hotel, Dubai, U.A.E
Mobile No. : +971*********
Mr. Mohammad Aslam
Maintenance Supervisor
Al Fardan Palace
DOHA, Qatar
Mobile No. : +9743301`9928
Capt. Peik Mikael Aalto
Captain
Star Cruises
Palau Indah, P.O. Box 288
42009 Pelabuhan Klang
Selangor Darul Ehsan, Malaysia
Tel. No. : +603*******
Miss. Christian Bronola
Palace Manager
Doha – Qatar
Tel. No. : 974-********
Miss. Fatima Dela Cruz
Senior Seamstress
Al Fardan Palace
Tel. No. : +974-********
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Maria Cecilia C. Ochoa
Contact this candidate