Customer Service Office
Resume:
Vanessa Mavimpi
ABOUT ME
Enthusiastic, eager to learn
Lash Artist with over a 1 year
of experience. My work
experience ranges from
working retail to corporate.
Over the years I have gain
interpersonal skills from the
relationships I have built with
clients and coworkers. I am
seeking a flexible work
environment where I can share
the skills I have learned and
gain new skills that will help
with my personal goals.
EDUCATION
Eyelash Technician
International Beauty Institute,
Certificate
Dec 2019
Interior Decorating
Humber College, Diploma
Jan 2021 – Present
Office Ergonomic Evaluator
Humanscale, Certificate
Aug 2019
EXPERIENCE
********@*****.***
Lash Technician
Home Based Studio Dec 2019 – Present
Bonded individual eyelash extensions to individual natural eyelashes with liquid adhesive using proper isolation techniques.
Educated clients on aftercare procedures to ensure preservation of natural eyelash health, longevity of eyelash extensions, and infection control.
Followed safety and sanitation protocols to ensure customer health and safety.
Scheduled client appointments.
Chartered Professional Accountants of Canada
Administrative Assistant Jan 2019 – Dec 2019
Assistant to the Director of Office Services. Accountable for having a good understanding of all operations at CPAC to assist her accordingly.
Oversaw travel management services. Ensured hotel accommodations were made following the CPAC Travel Policy
(booked 3500+ room nights per year).
Responsible for bringing efficient cost-savings to CPAC by booking the lowest available rate at partnered hotel such Bisha Hotel, Le Germain, the Fairmount Royal York etc.
Inspected building floors bi-weekly to ensure the office space was clean, safe and in proper working order. Coordinated with external vendors regarding building maintenance, repairs.
Certified Office Ergonomic Evaluator conducted 10+ ergonomic assessments per month for staff. Ordered necessary equipment for staff accordingly to reduce stress and eliminate injuries associated with bad posture and improve productivity.
SKILLS AND
CHARACTERISTICS
Bilingual: French & English
Customer Service
Well Organized
Active Listener
Resourceful
Adaptable
INTERESTS
Interior Decorating, Lash
extensions, Fashion, Beauty
Continued …
EXPERIENCE
Administrative Support (Floater) Oct 2015 – Dec 2018 Bilingual Receptionist
Responsible for creating a positive inviting atmosphere for clients by greeting guests with a smile and accommodating their needs with forward thinking solutions.
Responsible for maintaining an organized and tidy reception desk and a neat personal appearance that reflected the company’s professionalism.
Contacted the cab and limo companies and reserve/record cab and limo service for visitors, volunteers, and staff.
Conference Service Support
Responsible for arranged meeting rooms for staff, guests, and volunteers.
Ordered catered lunches services for meeting attendees. Mailroom Support
Routed internal and external mail according to procedures, open, date and stamped all incoming mail and distributed to appropriate departments.
Leon’s Head Office
Bilingual Warranty Representative Sept 2014 – Oct 2015
Answered 45+ calls daily, processing phone calls through an order fulfillment software and completed customer requests to ensure customer satisfaction.
Required to be knowledgeable of our warranty policies to ensure the best-case scenario for customers and the company.
Managed and replied to email inquiries from technicians and other service company.
Performed general office duties including invoices, faxing, and data processing.
Pusateri’s Fine Foods
Cashier July 2013 – Aug 2014
Always provided superior quality customer service to all customers.
Maintained accurate balance of cash drawer and receipts, promoted weekly deals, coupons, and savers card programs.
V.M
V.M
Continued …
EXPERIENCE
Express Retail
Sales Associate Oct 2012 – Jan 2013
Organized shelves and displays.
Addressed customers who were upset or angry and found good solutions.
Consistently praised by management for attention to detail, exemplary customer service and team-player attitude.
McDonald’s
Cashier April 2010 – July 2012
Courteously greeted customers and assisted with purchases.
Operated cash register received and dispensed correct change to customers.
Quickly and accurately processed meal orders while developing rapport with customers.
Resolved customer needs using professionalism and sensitivity.
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