Service Manager
Resume:
AISHWARYA KAPOOR
ADDRESS: ***, *** **** ****, **** No 9, Kolkata - 700014
MOBILE NO. : +919********* EMAIL ID: *****************@*****.***
CAREER OBJECTIVE
To be a valuable asset of a progressive organization, rendering all my service to the
establishment and in turn to learn and improve my skills
SUMMARY OF QUALIFICATION
5 years and 6 months of work experience.
Complete knowledge of restaurant and ancillary operations.
Unparalleled guest relations skills especially in creating "special touches" and resolving
guest complaints and concerns.
Excellent eye for detail and can carry out actions to improve systems, as well as establish
relevant actions that meet guest expectations.
Positive and upbeat approach towards work.
Strong computer skills, especially word processing, restaurant operating systems (Micros
and Infrasys), Check SCM software and SAP (for making store and purchase requisitions).
Excellent oral and written communication skills.
EDUCATION
B.Sc. in Hospitality and Hotel Administration from Institute of hotel Management,
Catering technology and applied nutrition, Goa.
Secondary and High School From La Martiniere For Girls, Kolkata (I.C.S.E and I.S.C.
Board respectively).
TRAINING
Company: The Oberoi Vanyavilas
Role: Industrial trainee
Duration: 17 weeks
Responsibility: To learn the hotel operations
Resume of Aishwarya Kapoor
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PROFESSIONAL EXPERIENCE
Company: Shangri-La, Bengaluru (Part of Pre-opening team)
Department: Food & Beverage Service
Role: Service Associate (Lobby Lounge & Hype)
Duration: 15th June 2015- 14 September 2016.
Company: The Oberoi Vanyavilas, Ranthambhore, (Rajasthan)
Department: Food & Beverage Service
Role: Food & Beverage Service Assistant (RL9)
Duration: 1st October 2016 30th September 2018.
Company: Trident Hotel, Gurgaon (Gurugram) and The Oberoi Bengaluru.
Department: Food & Beverage Service
Role: Cross Exposure
Duration: One Month (each).
Company: The Oberoi Vanyavilas, Ranthambhore, (Rajasthan)
Department: Food & Beverage Service
Role: Food & Beverage Service Supervisor (RL8)
Duration: 1st October 2018 31st July, 2019.
Company: The Oberoi New Delhi.
Department: Food & Beverage Service
Role: Food & Beverage Service Supervisor (RL8)
Duration: 1st August, 2019 25th November, 2019.
Company: Nege & Ju (Restaurant), New Delhi.
Department: Food & Beverage Service
Role: Assistant Restaurant Manager Food & Beverage Service.
Duration: 1st December, 2019 12th November,2020.
Company: Devils In The Capital, New Delhi.
Department: Restaurant
Role: Founder & Manager
Duration: 23rd November, 2019 Till Date.
ACHIEVEMENTS
Gold Star and silver star awardee for exceptional service and guest comments at Shangri-
La Hotel, Bengaluru.
Awarded The Best Trainee for internship at The Oberoi Vanyavilas
Participated and won in various inter-collegiate football and basketball competition at State
Level.
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Notable reviews on Trip Advisor and Guest Experience Index
Certified Departmental Trainer at The Oberoi Group.
Nominated several times as upselling champ of the month
Nominated several times as employee of the month.
Nominated for supervisor of the month.
Won the CEO award at The Oberoi Group.
Won Pride of the Department.
Won Supervisor of the Year.
Won Pride of The Oberoi Group.
LANGUAGE SKILLS
Fluent in speaking, reading and writing English, Hindi, Bengali.
PERSONAL DETAILS
Date of Birth : 03-09-1994
Passport No. : L2050386
Citizenship : Indian
EXTRA CURRICULAR INTERESTS
Cooking and baking
Swimming
Playing football, basketball and cricket
Listening to music
Photography
Watching wildlife documentaries
Singing
Going for fitness classes.
Resume of Aishwarya Kapoor
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