AISHWARYA KAPOOR

ADDRESS: ***, *** **** ****, **** No 9, Kolkata - 700014

MOBILE NO. : +919********* EMAIL ID: adk6xo@r.postjobfree.com

CAREER OBJECTIVE

To be a valuable asset of a progressive organization, rendering all my service to the

establishment and in turn to learn and improve my skills

SUMMARY OF QUALIFICATION

5 years and 6 months of work experience.

Complete knowledge of restaurant and ancillary operations.

Unparalleled guest relations skills especially in creating "special touches" and resolving

guest complaints and concerns.

Excellent eye for detail and can carry out actions to improve systems, as well as establish

relevant actions that meet guest expectations.

Positive and upbeat approach towards work.

Strong computer skills, especially word processing, restaurant operating systems (Micros

and Infrasys), Check SCM software and SAP (for making store and purchase requisitions).

Excellent oral and written communication skills.

EDUCATION

B.Sc. in Hospitality and Hotel Administration from Institute of hotel Management,

Catering technology and applied nutrition, Goa.

Secondary and High School From La Martiniere For Girls, Kolkata (I.C.S.E and I.S.C.

Board respectively).

TRAINING

Company: The Oberoi Vanyavilas

Role: Industrial trainee

Duration: 17 weeks

Responsibility: To learn the hotel operations

Resume of Aishwarya Kapoor

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PROFESSIONAL EXPERIENCE

Company: Shangri-La, Bengaluru (Part of Pre-opening team)

Department: Food & Beverage Service

Role: Service Associate (Lobby Lounge & Hype)

Duration: 15th June 2015- 14 September 2016.

Company: The Oberoi Vanyavilas, Ranthambhore, (Rajasthan)

Department: Food & Beverage Service

Role: Food & Beverage Service Assistant (RL9)

Duration: 1st October 2016 30th September 2018.

Company: Trident Hotel, Gurgaon (Gurugram) and The Oberoi Bengaluru.

Department: Food & Beverage Service

Role: Cross Exposure

Duration: One Month (each).

Company: The Oberoi Vanyavilas, Ranthambhore, (Rajasthan)

Department: Food & Beverage Service

Role: Food & Beverage Service Supervisor (RL8)

Duration: 1st October 2018 31st July, 2019.

Company: The Oberoi New Delhi.

Department: Food & Beverage Service

Role: Food & Beverage Service Supervisor (RL8)

Duration: 1st August, 2019 25th November, 2019.

Company: Nege & Ju (Restaurant), New Delhi.

Department: Food & Beverage Service

Role: Assistant Restaurant Manager Food & Beverage Service.

Duration: 1st December, 2019 12th November,2020.

Company: Devils In The Capital, New Delhi.

Department: Restaurant

Role: Founder & Manager

Duration: 23rd November, 2019 Till Date.

ACHIEVEMENTS

Gold Star and silver star awardee for exceptional service and guest comments at Shangri-

La Hotel, Bengaluru.

Awarded The Best Trainee for internship at The Oberoi Vanyavilas

Participated and won in various inter-collegiate football and basketball competition at State

Level.

Resume of Aishwarya Kapoor

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Notable reviews on Trip Advisor and Guest Experience Index

Certified Departmental Trainer at The Oberoi Group.

Nominated several times as upselling champ of the month

Nominated several times as employee of the month.

Nominated for supervisor of the month.

Won the CEO award at The Oberoi Group.

Won Pride of the Department.

Won Supervisor of the Year.

Won Pride of The Oberoi Group.

LANGUAGE SKILLS

Fluent in speaking, reading and writing English, Hindi, Bengali.

PERSONAL DETAILS

Date of Birth : 03-09-1994

Passport No. : L2050386

Citizenship : Indian

EXTRA CURRICULAR INTERESTS

Cooking and baking

Swimming

Playing football, basketball and cricket

Listening to music

Photography

Watching wildlife documentaries

Singing

Going for fitness classes.

Resume of Aishwarya Kapoor

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