Administration

CAREER GOAL

To employ my knowledge and experience in the administrative field with the intention of securing a part time, professional career with opportunity for challenges and career advancement, while maintaining and exercising the knowledge of new skills and expertise.

EDUCATION/CERTIFICATIONS

Suitland Senior High School-High School Diploma, May 2003

Introduction to Grants Management Certification – December 2016

DOT License – Oct 2017

SKILLS

Excellent telephone etiquette and communication skills

Excellent customer service

Knowledge of Microsoft Office Suites; Word, Excel, Outlook, PowerPoint, Visio

Multiple switchboard lines

Microsoft Dynamics (formerly Great Plains /GP)

Reynolds and Reynolds Data Software

Knowledge of organizational and administrative principles, concepts, and methodologies sufficient to plan and carry out difficult and well-precedence projects

Ability to apply well-established program operations, techniques, and methods to identify and recommend solutions to problems

Skill in oral and written communications sufficient to explain findings and recommendations

Demonstrates safe driving techniques

Employment History

Management Specialist, GS-301-09

December 2017-Present, Full Time

US Department of Labor, (OSHA), Washington, DC

Assist with organizing and maintaining administrative and program files for OITS per the general schedule for records management

With minimal oversight, monitors office supplies and is responsible for soliciting and ordering office supplies per the established SOP

Maintains the OITS SOP program; prepares and updates SOP’s for office management process

Prepares maintenance requests, as needed

Responsible for maintain the schedule for OITS Conference Room and handling conference room reservations without double bookings

Assists OITS leadership with keeping calendars updated and current without double bookings; proactively seeks resolution to scheduling conflicts as they arise

Coordinates meeting invitations with both internal and external participants within one business day of initial request

Supports OITS leadership by proactively seeing agenda items for routine/recurring meetings at least two business days before meeting occurrence

Responsible for processing Travel requests for OITIS staff independently and within two business days of initial request; responsible for processing voucher reconciliation independently within two business days of the receipt of voucher paperwork

Maintaining a peripheral inventory log by capturing updates within 1 day of the transaction into or out of the supply

Makes timely recommendations on supply replenishment within the scope of the BPA ordering process

Coordinates delivery/shipping of requested equipment nationwide within 2 business days for individual requests and within an agreed upon timeframe for bulk requests

Intaking and routing correspondence to correct OITS Division within 1 business day

Tracking correspondence against assigned due dates

Managing the vetting process, including finalizing clearance packages and routing documents to clearance officials; makes requested edits within 4 hours of final approval

Drafting correspondence, as assigned, within negotiated timeframes

Disseminates completed correspondence within 4 hours of final approval

Routinely displays courteous and tactful behavior in all in-person, email and phone interaction

Effectively maintains administrative /support relationships for OITS, both internal and external

Provides advice that is timely, responsive and accurate

Feedback from customers indicates they are generally satisfied with answers to questions, proposed solutions and suggestions, or recommendations are understandable.

Staff Assistant, Human Resources, GS-301-09

May 2016-December 2017, Full Time

US Department of Labor, (ETA), Washington, DC

Assisted and followed through with various administrative tasks given by Human Resources Director

Restructured and updated Organizational Charts (Org Charts) for the entire agency

Answered front office phones, obtained messages and transferred calls to appropriate parties

Greeted customers and assisted with HR inquiries

Maintained scheduling for HR Director’s calendar

Scheduled interviews with HR Directors/Managers

Assisted training team with fiscal budgeting and invoices

Prepared draft program requirements, policies, procedures, legislative amendments, and regulations

Performed designated segments of project studies and carries out selected aspects of the review of program operations

Reviewed program materials for consistency with established policies, procedures, regulations and legislation

Provided technical assistance

Responded to correspondence and inquiries, both verbal and written, where the topic is adequately covered by precedent or guidelines

Office supplies, purchase orders for software, hardware and maintenance renewals and market research for price quotes

Assisted in planning, designing, developing, documenting and implementing information systems Correspondence, requisitions, forms and shipping labels

Signed for and distributed all mail and packages via USPS, FedEx, UPS

School Administrator & Finance Assistant

August 2013-March 2016, Full-time

British International School of Washington, Washington, DC

Followed the policy of authorizations for purchase order request

Acted as procurement technician within the school regarding purchase orders and school requests

Booked and secured all corporate travel arrangements (flights, hotel, car rental)

Secured payments for school trips using corporate credit card

Greeted parents, students, visitors and staff and assist with concerns

Answered multiple telephone lines, effective message taking, passing on in a timely manner

Monitored, maintained and ordered levels of office items

Created and tracked office supplies budget spreadsheet via Excel Office

Ensured that the office is kept tidy and organized

Signed for and distributed all mail and packages via USPS, FedEx, UPS

Recorded students’ time and attendance records and maintained files

Monitored front desk

Provided general administrative support to Administrative Officer, Business Manager and other administrative office staff, teachers, students and parents

Collected payments (tuition, tutors, trips, etc.)

Utilized appropriate customer service skills

Managed school’s uniform shop and sales

Received, analyzed, processed and created accounting transactions and documents within Excel and Great Plains

Managed over 30 department budgets, ensuring all purchases are authorized and within each department’s spending limits

Day to-day running and co-ordination of accounts payable

Entered, coded and posted over 100 purchase, vendor and staff invoices into accounting system

Ensured monthly payments to vendors occur in line with authorizations

Handled and maintained all accounts payable inquires for over 450 vendors regarding purchase orders and school requests

Prepared and completed month end reports and year end audits

Reviewed, printed and processed mailing procedures for over 450 monthly vendor check payments

Reconciled monthly vendor statements

Generated sales invoices and credit notes

Weekly credit control and discussed account information with responsible parties via phone, email and visitors

Maintained vendor database within Microsoft Dynamics (formerly Great Plains)

Completed payments and controls expenses by receiving, processing, verifying, and reconciling invoices

Managed, reconciled code and matched monthly corporate credit card statement

Billing Administrator

Dec. 2012- Mar.2014, Full-time

Radley Acura, Falls Church, VA

Posted contracts for lease, financed &/or cash car purchases

Posted funding for Banks (Wells Fargo, BB&T, SunTrust)

Prepared posting closings for sales commission for pay periods

Assisted salesperson with various request

Assisted customers with car title related issues

Attended weekly board meetings to discuss level of sales

Light filing

Filled in for front receptionist when needed

Concierge/Administrative Assistant

June 2009 – February 2010, Full-time

ParkVue Apartments, Alexandria, VA

Provided excellent customer service to residents and future prospects

Monitored and supervised high rise property

Assisted Property Manager with various administrative duties

Utilized NUI/GUI system

Filed/Lease Breakdowns

Entered and closed all work orders daily in via management system

Corresponded with residents regarding outstanding work orders

Assessed weekly maintenance reports to catalogue outstanding work orders

Updated resident’s file information

Reviewed vacancy reports and provided reports to Property Manager

Assisted prospects and residents during application/renewal process

Utilization of automated processes pertaining to purchasing and purchase invoices

Scheduled extermination services weekly

Prepared letters and memos for property regarding extermination, late rent payments, construction etc.

Collected and calculated rent and utility payments

Processed Renter’s Insurance requests for new and current residents

Created reports regarding Move in/Move out update

Professional References

Dawn Rhodes - Office Manager; Goodwill School for Adult Education – 202-***-****

LeChe’ Lee - Accounting Clerk; Office of Personnel Management – 202-***-****

Kristina Talbert – Human Resources Assistant; Department of Commerce – 301-***-****

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