Customer Care Personal Assistant

OBO FAVOUR JOHN

** ****** ******, **** ***** State · +234**********

***********@*****.*** ·

I’m a TV, public relations, and digital media professional, talented at creating, producing and supervising a diverse range of TV productions. I bring strong work ethic and leadership skills to creative environments, in my moderate media experience I’ve been a hands-on professional effective at bringing project concept to reality.

WORK EXPERIENCE

June 2018– SeP 2020

NewsCASTER, RIMA-TELEVISION

●Researched quality and credible news that was presented to over 100,000 news subscribers.

●Wrote and revised over 100 scripts and also presented scripts live

●Collaborated with the news director to choose stories to broadcast, considering source reliability and audience preferences.

●Conducted over xxx live and pre-recorded interview, ensuring quality work and efficiency through my adept use of technology.

●Increased sponsorship contents thereby increasing revenue by 65% on my anchored programs, due to program reach and audience engagement.

●Operated TV control board, remote broadcasting and other related production equipment.

●Executed company procedure and ensured compliance with NCC broadcast regulations.

DEC 2016– NOV 2018

CUSTOMER CARE REPRESENTATIVE, DAVTEES ADVERTISING CONCEPT

●Resolved an average of 100 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).

●Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.

●Contributed to company’s highest quarterly customer satisfaction rate of 75 percent.

FEB 2016– OCt 2016

SECRETARY, TOWER OF HOPE FOUNDATION

●Maintaining appointment schedules and calendars for executive staff members and other office staff.

●Schedule and arrange travel itineraries and reservations; coordinate activities with other departments, division chairs, the public and outside agencies.

●Preparation of reports, manuals, newsletters and other materials and distribution to staff.

●Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.

●Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.

●Responded to emails and other correspondence to facilitate communication and enhance business processes.

●Provided clerical support to 32 company employees by tracking arranging and filing documents.

●Maintained office supplies inventory by checking stock and ordering new supplies as needed.

April 2015– OCt 2015

INTERN, HARVEST FM, MAKURdi.

●Maintenance of facilities of the institute.

●Support in Researching, investigating and presenting factual information on news or current affairs

●Generated over 100 ideas for stories and features

●Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Education

2012-2016

BSc Mass communication, Benue STATE UNIVERSITY, MAKURDI

2006-2011

SECONDARY SCHOOL LEAVING CERTIFICATE, ULAKOM MODEL ACADEMY

Skills

●A quick learner and highly intelligent

●Excellent written verbal and oral presentation skills

●Public speaking

●Strong interpersonal skills

●In-depth knowledge of media broadcasting and its principles within the industry

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