Customer Service Representative

ADJUST

Objective

Customer Service Position utilizing skills developed through my experience with the

opportunity for professional growth based on performance.

Experience

Provider Benefit Specialist

Ameritas, San Antonio, TX 08/201*-**-****

2 Handed incoming calls from providers and members in reference to dental benefits.

= Processed dental claims in between phone calls. Spoke to Various dental providers

€ s Gave authorization on coverages for dental services.

umm = Customer Service Representative

Commercial Kitchen Parts and Service, San Antonio, Tx 01/2014-03/2015

hn Handled and processed incoming orders via telephone, fax and email for repairs on

kitchen equipment, Spoke with Manufactures to confirm warranty information and

Co obtained authorization, Handled the after hours emergency phone calls and dispatch

technicians

> Customer Service Representative

City Public Service, San Antonio, Tx 10/2012-09/2013

Responded to complex billing issues, set up payment agreements for past due accounts.

Processed move in/move outs. Handled troubled calls for gas and electric service

reported emergency outages.

MO Benefit Specialist

Wayne Wright, San Antonio, TX 02/2012-09/2012

s Responded to inquiries from potential clients for Social Security Benefits via email and

e 2 phone. Gathered all information from clients to make appropriate decisions for Social

e Security claim, sent and prepare legal documents to clients. Received documents

¢ & processed and created file for lawyers.

s Property and Casualty Representative

2 Nationwide Mutual Insurance, San Antonio, TX 11/2008-11/2011

5 Handles incoming calls from customers, agents and third parties. Answered questions and

> a provided explanations on coverage’s, limits and deductibles. Analyzed customers’ needs

[or their home, auto, and power sports products. Obtain Tx state license for property and

LW casualty and license still current.

Skills

PC & Software

* Proficient in Windows 95, 98, & 2000 Environment

* Knowledge User in Word, Excel, Access, & PowerPoint in Office 200 & Office XP

Suite.

Customer Service

© Ability to speak to large groups with a professional demeanor.

* Customer Service Leadership training and development seminars.

* Ability to establish external relationships with a professional rapport to enhance

customer service

2404 S. Calaveras Apt. 2206

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