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Sales Customer Service

Houston, TX
March 25, 2021

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John Jerez

Working at Ross has helped me grow so much and help better my skill with customer service and mange my time. I have also helped learn how to merchandise properly which with these two skills alone was able to make an impact in sales and associates moral. I hope to continue my growth and hope to become a District Manager in any retail business given the opportunity and also to keep improving my skills and experience. 9506 Iowa Colony Blvd Rosharon, TX 77583 832-***-**** WORK EXPERIENCE

HEB — Deli/Roti Chef

Palais Royal — House keeper/Shipping & Receiving

Stripes — Night Cashier

Ross Dress for Less — SPS

Five Below — Key Holder/CEM

11/2011 to 07/2013, Houston, TX

Customer service, maintain the deli/roti dept. clean and sanitized, restock chicken prepped, seasoned for next shift as well as cleaning and sanitizing all equipment.

09/2013 to 04/2014, Missouri City, TX

Maintain store clean in tting rooms, restrooms and sales oor; wipe down all mirrors, xtures and windows; mop and sweep all tiles on sales oor.

Shipping and Receiving making sure all merchandise coming in accounted for processed before pushing to sales oor; ship any xtures or extra merchandise with proper paper work. 04/2014 to 12/2015, Manvel, TX

Clean inside store sweeping and mopping oors, restrooms and wipe down mirrors and xtures; clean outside of store sweeping trash, wipe down all gas pumps and windows, customer service, count down register and stock merchandise. 11/2015 to 11/2018, Missouri City, TX

Asset Protection, prevent theft internal and external, maintain a commanding presence, keep in communicate with all MOD's and focus on top shortage dept.

10/2016 to 11/2018, Missouri City, TX

Key Holder: responsible for open and closing store maintain all merchandise recovered, clean restrooms sweep sales oor.

Customer Experience Manager: count all register tills, safe and deposit as well as take it to bank. Hiring, interviewing and train all new associates/cashier's and sit on conference calls and dealing with all customer complaints and concerns. Burlington — Loss prevention

Ross Dress for Less — Area supervisor


Angleton High School — Diploma

11/2018 to 04/2019, Pearland, TX

Maintain Surviellance on sales oor and CCTV, enforce all store policies with all associates and MOD's; work in cooperation with all MOD's; type up all incidents and police reports as well as maintain record and update with law enforcement

04/2019 to Present, Missouri City, TX

Open and close store, time manage and direct all associates, audit Sets, returns and observe all cashier's are following process. Count safe and deposits. Help prevent shrink internally and externally 08/1995 to 05/1998

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