Store Manager Customer Service

SIMARPAL SINGH

Address: ****,*** ****** ****, ******, SK, S4N 4M7

Cell: 306-***-****

Skills Highlight

Excellent Communication and Interpersonal Skills

Good Time -Management

Good Problem-Solving Skills

Ms-Office

Ability to work under pressure

Cooperative team player

Good organizational and multi-tasking abilities

Experience:

Edo Japan- Store Manager (Regina, Canada). May 2020-Till

Interviewing and hiring new employees, as well as supervising their overall performance.

Setting, monitoring, and assessing standard procedures for staff performance, duties, and responsibilities.

Keeping track of financial statements and payroll records, as well as employee records, to ensure safe-keeping.

Making sure that customer service meets the expected levels of quality.

Managing administrative operations and Reviewing financial transactions. Dairy Queen – Supervisor (Regina, Canada). October 2018- March 2020

Set up Work Station and greeting customers.

Take care of Customer satisfaction and ensure that they are properly looked after.

Check food and supplies stock and maintain inventory.

Organize workflow and ensure that employees understand their duties or delegated task.

Maintain timekeeping and personnel records.

Pass on information from upper management to employees and vice versa. A&W - Cook (Regina, Canada) March 2018-July 2019

Prepare ingredients for cooking, chopping, and storing food

Cooking food in various utensils or grillers.

Check food while cooking to stir or turn.

Makes adjustments to food items to accommodate guests with allergies or specific diet concerns.

Meets with customers to ensure a great meal experience. Hitech Industry of Technology - Assistant Accountant (India) Jan 2014 –Feb 2017

Preparing financial documents such as invoices, bills, and accounts payable and receivables

Managing payroll

Assisting the finance department and senior accounting staff members with various tasks, including preparing budgets, records, and statement

Managing company ledgers

Processing business expenses

Idea Cellular– Front Desk Agent (India) June 2011-Nov 2012

Excellent knowledge of MS Office (especially Excel and Word)

Customer service orientation

Answer questions and address complaints

Answer all incoming calls and redirect them or keep messages

Greet and welcome guests

EDUCATION AND TRAINING

Certificate in Business Administration, University of Regina, Regina 2018 Diploma in Accounting, Punjab College Of Arts &Technology, Patiala, Punjab, India. 2013 High School in Commerce, Ram Ashram School, Amritsar, Punjab, India. 2011

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