Douglas Minor
**** ***** ****** ~ North Las Vegas ~ Nevada 89031
Cell Phone 818-***-****
Email: adk6t4@r.postjobfree.com
OBJECTIVE:
Highly experienced and motivated Network, System Administrator Specialist.
Dedicated, focused and team-oriented individual with superior intercommunication skills to work at all levels of the organization.
SKILLS:
Network level: WAN and LAN connectivity, routers, firewalls, and security
Internal systems, cloud and network infrastructure
Microsoft related technologies: Windows Server, Exchange and SQL
Virtualization technologies: VMware, Citrix, and Microsoft
Remote access solution support VPN
Deploy and troubleshoot Cisco Switcher/Routers, Cisco Call Manager VOIP Phone system.
EDUCATION:
Bachelor of Science, Computer Science, Tarkio College, Tarkio, MO 1988
MCSE 2003, MCSA – Messaging, MCP
CCNA
ITIL 2 – Foundations
Server+
EXPERIENCE:
Sales Associate
Walmart
12/05/2020 – Present
As a sales associates I provided exceptional customer service by:
Taking responsibility for greeting customers, locating products, price-checking items, and organizing store shelves and displays.
Answering customer questions about policies, services, and products.
Independent Contractor Computer Consultant
10/01/2018 – Present
Provide a wide range of services to local businesses and households. Maintenance and administration for Microsoft servers and network equipment. System backups and packaged software installation. Desk top support, security installation & updates. Installation and maintenance of Microsoft Exchange Servers. Create training documents and provide remote support.
Senior Network Engineer
Wilshire Boulevard Temple
08/14/2014 – 09/30/2018
Responsible for maintaining the design and integrity of internal networks, including providing expert technical assistance to team members with high-level system and networking requests. In charge of designing, implementing and testing complex infrastructure. Provide onsite and remote support to our clients who have critical response time requirements for their business technology systems. Work independently and as part of a team to answer service desk calls, urgently analyze technical issues, address Level 3 escalations.
Technical Services Manager
Neocomp Systems, Inc.
11/01/2012 - 5/31/2013
Developed process for the technical services team so that it was clear internally how work was to be estimated and tracked so that work can be delivered on a predictable basis. Assignment of work to staff and ensuring that utilization meets billability targets. Tracking of work that is in queue, prioritizing and reassigning as needed to keep projects on track. Employee/ Contractor check-ins status reports and follow-up. Developed strategy recommendations, detailed project plans, reporting dashboards for weekly briefings.
Project/Service Delivery Manager
Experis, Verizon Business on site @ Amgen, Inc.
01/01/2011 - 06/01/2011 (6 mo. Contract)
Project Manager for transition of Identity Management systems from IBM back to Amgen. Managed service delivery teams responsible for Identity Management services for Amgen, Inc. Responsible for Active Directory, Unix Servers, LDAP, Windows 2003 Servers, CA Host Access Control, Veronis File Access Control, PKI, ITIM, SiteMinder and Waveset/Lighthouse applications. Developed strategy recommendations, detailed project plans, reporting dashboards and weekly senior executive briefings, while directed the team to complete reverse transition and shadowing with IBM staff for a complete system turnover.
Independent Contractor Computer Consultant
5/01/2007 - 01/01/2011
Provide a wide range of services to local businesses and households. Maintenance and administration for Microsoft servers and network equipment. System backups and packaged software installation. Desk top support, security installation & updates. Installation and maintenance of Microsoft Exchange Servers. Create training documents and provide remote support.
Client: Washington Mutual
Southwest Technical Team Lead
Siemens Business Services
10/01/2005-5/31/2007
Managed service delivery teams responsible for implementation of 1T infrastructure and IT services for Washington Mutual in the Southwest Region. Responsible for approximately 3000 Windows 2000/2003 advanced standard, enterprise and US v5/6 servers. EMC and IBM SAN. Developed strategy recommendations, detailed project plans, reporting dashboards and weekly senior executive briefings. Improved contract revenue and profitability by executing high return consolidations, performance improvement and productivity projects within the IT Services Organization. Continually optimize the. Skill mix of datacenter-staff, service organization structure and service processes to achieve delivery and support commitments within operating budgets. Championed continuous improvement of processes and procedures to enhance quality and responsiveness.
Client: Washington Mutual
Server Administrator
TEKsystems
2/01/2005-9/30/2005
Responsible for approximately 3000 Windows 2000/2003. Administration of Windows NT/2000/2003, SQL and Oracle Data Base Servers, & JIS Web Servers. Oversight of network connections between business units and Help Desk operations. Installation, configuration, upgrade and support of Windows 2000 servers for both local and wide area networks, including Citrix Winframe and Microsoft Terminal Server.
Director Information Technology - Infrastructure
Image Entertainment
12/2000 -12/2003
Hands-on, director of IT staff, responsible for: system design and administration of Windows NT/2000/2003, Active Directory, Exchange 2000, Novell, Red Hat, SCO UnixWare, Compaq Tru64, SQL and Oracle Data Base Servers, Oracle Application Administration, IIS Web Servers, network connections between business units and Help Desk operations. Installation, configuration, upgrade and support of Windows 2000 servers. Set-up and support of a clustered MS Exchange 2000 server with an HP1000 SAN and Active Directory. Maintenance of Remote access and Internet connectivity. Set up, installation and maintenance of Checkpoint firewall, Cisco Routers and Hubs. Project management including creation and implementation of project plans and work breakdown structure using MS Project for corporate IS directives and company-wide Initiatives. Developed and implemented company policies and procedures for Remote users and Laptop configurations.