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Manager Service

Location:
Las Vegas, NV
Posted:
March 25, 2021

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Resume:

Douglas Minor

**** ***** ****** ~ North Las Vegas ~ Nevada 89031

Cell Phone 818-***-****

Email: adk6t4@r.postjobfree.com

OBJECTIVE:

Highly experienced and motivated Network, System Administrator Specialist.

Dedicated, focused and team-oriented individual with superior intercommunication skills to work at all levels of the organization.

SKILLS:

Network level: WAN and LAN connectivity, routers, firewalls, and security

Internal systems, cloud and network infrastructure

Microsoft related technologies: Windows Server, Exchange and SQL

Virtualization technologies: VMware, Citrix, and Microsoft

Remote access solution support VPN

Deploy and troubleshoot Cisco Switcher/Routers, Cisco Call Manager VOIP Phone system.

EDUCATION:

Bachelor of Science, Computer Science, Tarkio College, Tarkio, MO 1988

MCSE 2003, MCSA – Messaging, MCP

CCNA

ITIL 2 – Foundations

Server+

EXPERIENCE:

Sales Associate

Walmart

12/05/2020 – Present

As a sales associates I provided exceptional customer service by:

Taking responsibility for greeting customers, locating products, price-checking items, and organizing store shelves and displays.

Answering customer questions about policies, services, and products.

Independent Contractor Computer Consultant

10/01/2018 – Present

Provide a wide range of services to local businesses and households. Maintenance and administration for Microsoft servers and network equipment. System backups and packaged software installation. Desk top support, security installation & updates. Installation and maintenance of Microsoft Exchange Servers. Create training documents and provide remote support.

Senior Network Engineer

Wilshire Boulevard Temple

08/14/2014 – 09/30/2018

Responsible for maintaining the design and integrity of internal networks, including providing expert technical assistance to team members with high-level system and networking requests. In charge of designing, implementing and testing complex infrastructure. Provide onsite and remote support to our clients who have critical response time requirements for their business technology systems. Work independently and as part of a team to answer service desk calls, urgently analyze technical issues, address Level 3 escalations.

Technical Services Manager

Neocomp Systems, Inc.

11/01/2012 - 5/31/2013

Developed process for the technical services team so that it was clear internally how work was to be estimated and tracked so that work can be delivered on a predictable basis. Assignment of work to staff and ensuring that utilization meets billability targets. Tracking of work that is in queue, prioritizing and reassigning as needed to keep projects on track. Employee/ Contractor check-ins status reports and follow-up. Developed strategy recommendations, detailed project plans, reporting dashboards for weekly briefings.

Project/Service Delivery Manager

Experis, Verizon Business on site @ Amgen, Inc.

01/01/2011 - 06/01/2011 (6 mo. Contract)

Project Manager for transition of Identity Management systems from IBM back to Amgen. Managed service delivery teams responsible for Identity Management services for Amgen, Inc. Responsible for Active Directory, Unix Servers, LDAP, Windows 2003 Servers, CA Host Access Control, Veronis File Access Control, PKI, ITIM, SiteMinder and Waveset/Lighthouse applications. Developed strategy recommendations, detailed project plans, reporting dashboards and weekly senior executive briefings, while directed the team to complete reverse transition and shadowing with IBM staff for a complete system turnover.

Independent Contractor Computer Consultant

5/01/2007 - 01/01/2011

Provide a wide range of services to local businesses and households. Maintenance and administration for Microsoft servers and network equipment. System backups and packaged software installation. Desk top support, security installation & updates. Installation and maintenance of Microsoft Exchange Servers. Create training documents and provide remote support.

Client: Washington Mutual

Southwest Technical Team Lead

Siemens Business Services

10/01/2005-5/31/2007

Managed service delivery teams responsible for implementation of 1T infrastructure and IT services for Washington Mutual in the Southwest Region. Responsible for approximately 3000 Windows 2000/2003 advanced standard, enterprise and US v5/6 servers. EMC and IBM SAN. Developed strategy recommendations, detailed project plans, reporting dashboards and weekly senior executive briefings. Improved contract revenue and profitability by executing high return consolidations, performance improvement and productivity projects within the IT Services Organization. Continually optimize the. Skill mix of datacenter-staff, service organization structure and service processes to achieve delivery and support commitments within operating budgets. Championed continuous improvement of processes and procedures to enhance quality and responsiveness.

Client: Washington Mutual

Server Administrator

TEKsystems

2/01/2005-9/30/2005

Responsible for approximately 3000 Windows 2000/2003. Administration of Windows NT/2000/2003, SQL and Oracle Data Base Servers, & JIS Web Servers. Oversight of network connections between business units and Help Desk operations. Installation, configuration, upgrade and support of Windows 2000 servers for both local and wide area networks, including Citrix Winframe and Microsoft Terminal Server.

Director Information Technology - Infrastructure

Image Entertainment

12/2000 -12/2003

Hands-on, director of IT staff, responsible for: system design and administration of Windows NT/2000/2003, Active Directory, Exchange 2000, Novell, Red Hat, SCO UnixWare, Compaq Tru64, SQL and Oracle Data Base Servers, Oracle Application Administration, IIS Web Servers, network connections between business units and Help Desk operations. Installation, configuration, upgrade and support of Windows 2000 servers. Set-up and support of a clustered MS Exchange 2000 server with an HP1000 SAN and Active Directory. Maintenance of Remote access and Internet connectivity. Set up, installation and maintenance of Checkpoint firewall, Cisco Routers and Hubs. Project management including creation and implementation of project plans and work breakdown structure using MS Project for corporate IS directives and company-wide Initiatives. Developed and implemented company policies and procedures for Remote users and Laptop configurations.



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