QA Project Manager

Ocoee, FL

Mobile: 407-***-****

Email: *********@*****.***

CHARLES SWARCKOF

OBJECTIVE

Experienced Quality Assurance (QA) Project Manager seeking to leverage experience and technical knowledge to add value and aid with development of new technology. Excellent reputation for resolving problems, improving client relations, implementing business strategies, and driving overall operational improvements.

CORE COMPETENCIES

Software Quality Assurance

Project Scoping

Strategic Planning

Business Modeling

Resource Staffing

Jira Administration

Integrated Plugins

Microsoft Office & iWorks

Complex Problem Solving

Project Management: Agile & Waterfall

Mobile Testing: Xcode, Android Studio, ADB and Unix

Web Testing: Chrome DevTools

Process Improvement

Web and Digital Tools

Advanced knowledge in MacOS, iOS, Windows, Android OS and Linux environments

WORK HISTORY

SOFTWARE QA ENGINEER: SIDEKICK (2020)

Facilitate testing on iOS, Android and Web applications.

Participate in daily stand-ups and sprint planning calibrations.

Develop test cases against business requirements using TestRail.

Perform smoke, functional, UI, regression, compatibility testing.

Track and report system defects with Jira.

REGISTERED PHARMACY TECHNICIAN: WALGREENS INC. (2020 – CURRENT)

Efficiently screen high volume multi-line phone systems to process order requests, insurance inquiries, and verification of profiles for patients, nurses, doctors and pharmacists.

Provide friendly customer service and promote pharmacy services which include compounding, vaccinations and health testing.

Strong communication and interpersonal skills with the ability to educate patients on a variety of healthcare subjects.

Extensive knowledge and understanding of pharmaceuticals, usage, and reactions.

QA PROJECT MANAGER: BPA QUALITY INC. (2013 – 2020)

Managed QA special projects including beta testing, new product engagement, on-site evaluations, internal audits, and roundtable discussions.

Managed multiple projects from planning and development through to completion, often resulting in new projects.

Developed project timeline's by setting realistic objectives and checkpoints to account for dynamic targets, staffing changes and operational specifications to meet deadlines.

Improved resource allocation to promote efficiency and deadline management.

EDUCATION

DIPLOMA, WEST ORANGE HIGH SCHOOL

VALENCIA COLLEGE

Coursework in Computer Engineering with Specialization in Microsoft Systems

DEVRY UNIVERSITY

Coursework in Business Technical Management with Focus on Small Business Entrepreneurship

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