Store Manager Customer Service
Resume:
Well-developed leader experienced in management, department opera4ons, customer service, face to face retail and sales. Proven ability to work effec4vely and collaborate with people of various professional levels. Versa4le communica4on styles to fit diverse audiences when serving customers and employees. Focused on achieving results to required standards and developing skills and knowledge. Skills
Experience
JUNE 2010– PRESENT
Office Manager / Value City Furniture, Burbank IL
• Manage the office staff; a team of 10
• Recruit, interview, hire, train, schedule and conduct weekly coaching sessions for CSR's according to company guidelines and best prac4ces
• Schedule, plan and execute monthly mee4ngs to ensure staff is up to date with knowledge of POS, finance, sales goals and any new procedures
• Responsible for cash handling and register opera4ons
• Perform as a liaison with all departments in the scheduling and training on safety and loss preven4on
• Iden4fy and correct accounts receivable debit/credit balances insuring proper financial procedures were followed
• Maintain a level of accuracy as it pertains to employee's hours worked and recorded; approved payroll
• Address customer issues by promo4ng a high level of tact and proper conflict resolu4on strategies
• Operates as main stores key holder; assists and reports to store manager daily Related Experience
Tawana
Hall
13504 Schroeder Rd
Houston, TX 77070
*********@*****.***
• AS400 Systems
• HRIS
• Keyboarding 75/WPM
• Accounts Payable/Receivable
• General Office Equipment
• Office 365
• OSHA Guidelines
• Team Builder
JUNE 2005– 2010
Office Lead / Value City Furniture, Burbank IL
JUNE 1999 – 2005
Customer Service Representative / Value City Furniture, Burbank IL Education
1990
High School Diploma / Thornton Township, Harvey IL 2
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