Customer Service Administrative Assistant
Resume:
Resume
Arleene Crespo Cortes
Riverview FL 33578
Phone: 813-***-****
Email: **********@*****.***
Professional Summary
Bank Customer Service Representative seeking an opportunity to utilize my skills and knowledge for the benefit of a financial institution. Skilled at finding and cultivating new mortgage customers. Comfortable showing layman how to navigate a variety of mortgage products and opportunities operating from initial contact through application and closing.
Skills
*High Customer Service Standards *Energetic Attitude
*Strong problem solving ability *Strong Organizational Skills
*Seasoned and Conflict Resolution *Bilingual English Spanish
*Verbal and written communications *Proficient in Microsoft Word, Excel and PowerPoint
Work Experience
Banco Popular 2014-present
Title: Senior Bank Representative
Supervisor: Maribel Maldonado
Phone: 787-***-****
Duties:
Greeted bank customers upon entry and assist them in whatever they need
Processed transfers check cashing deposits withdrawals etc. for drive-through or walk-in customers
Assisted customers in opening checking or savings accounts
Encouraged customers to sign up for bank credit/debit card for ease of use
Accepted and processed credit card or loan payments
Work with and advise customers in opening accounts and performing transactions
Collect customer information and input data into the system ensuring confidentiality at all times
Assist customers with taking out different types of loans including personal auto home equity etc.
Meet with new bank customers to explain all the services and features the bank has to offer
Place phone calls to current bank customers regarding account changes or suggested options
Banco Popular December 15 2004- 2014
Mortgage administrative assistant
Supervisor: Max Cordova
Phone: 787-***-****
Duties:
Strong understanding of the mortgage process especially underwriting and closings
Exceptional approach to customer service providing an optimized banking experience
Familiarity of VA FHA FNMA and FHLMC guidelines and regulations
Capable of reaching out to various audiences across numerous social demographics through a range of communication channels
Comfortable strategizing setting banking objectives and accomplishing them within deadlines
Familiar with residential and commercial mortgage lending practices
Performed analysis of credit and financial data
Managed customer applications
Collection and recording of supporting documentation from customers and other relevant parties per bank regulations
Designed and conducted presentations in branches and at real estate offices
Performed analysis of credit and financial data
Managed customer applications
Collection and recording of supporting documentation from customers and other relevant parties per bank regulations
Walmart- 2011-2015
Customer Service Manager
Supervisor: Lynette
Phone: 787- 655-9388
Duties:
Spearheaded customer service operations, identified customer’s needs
Proficiently expedited front lines, directed flow of customers, and ensured that all transactions are processed accurately by auditing the Sales Exception Reports.
Oversaw compliance and orderly maintenance of front-end equipment and supplies.
Aided in the recruitment, training, mentoring of cashiers and supervised and scheduled cashiers and ensured compliance with payroll budgets.
Facilitated the authorization and validity of customer returns, exchanges, check authorizations, voids, and discretion discounts.
Education
National University Collage Mar 2017- Mar 2020
BNA Nursing 122 credits
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