DEVIN A. MITCHELL

**** ********** ******* **, ********* NC, 28213

704-***-****; adk6ph@r.postjobfree.com

OBJECTIVE: Seeking a position within the technology/financial industry utilizing scrum/agile practices to produce quality, and efficient deliverables.

EDUCATION

Western Carolina University Cullowhee, NC

Bachelor of Science in Business Administration May 2014

Concentration: Computer Information Systems

Licenses & Certifications

Certified Scrum Master (CSM) - Scrum Alliance

COMPUTER SKILLS

Software:

Microsoft 365, including: Office Excel, Word, PowerPoint, Skype, Outlook, Visual Studios C#, Visual Studios Basic C+, Hardware, and Software troubleshooting, and IOS device knowledge, and Imaging. Mobile Device knowledge, Active Directory, Jira, confluence, Microsoft Windows Server 2008-2012 R2, Windows 7-10, Striping, Mirror, Raiding Hard-disk, SCCM, VM Ware Workstation, RDP, Bomgar.

Hardware:

Adding/removing ram; Printer installation; Router installation, Smart board knowledge, Adding/removing hard drives.

RELATED EXPERIENCE

Nascent Technology Charlotte, NC

Scrum Master March 2019 - present

Lead daily stand-up meetings to assess progress of sprint and motivate team to complete the sprint.

Facilitate getting work completed under the definition of done without assigning/dictating work

Organize external meetings and demos with team and customer

Organize internal scrum ceremonies (daily scrum stand-up, sprint planning, backlog refinement, sprint demo, retrospective)

Provide guidance to team on suggested self-organized plans to complete sprints if their sprint burn-down is not favorable

Remove impediments/blockers for items in the current sprint and at the top of the backlog

Prevent interruption and distractions for activities outside of the sprint

Work with Business Analyst, Product Owner, and Solution Delivery Manager to organize backlog items to be estimated during weekly backlog estimation sessions

Co-lead backlog estimation session by presenting new backlog items to the team and contribute to the design and definition of items

Present previous sprint report to stakeholders and lead team through sprint planning/retrospective

Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or judgement

Foster a culture of creativity, collaboration, and innovation

Provide all support to the team using a servant leadership style whenever possible and lead by example

Guide the team on how to get the most out of the sprint by self-organizing themselves

Use JIRA as a tool to assist scrum team efficiency with managing velocity, and monitoring burn-chart progress.

Plan timelines for team projects by forecasting future sprints monthly

Identify and report KPIs for team performance

Communicate critical changes in scope to stakeholders

SDLC Facilitation/management

General Experience

FIS Global Charlotte, NC

IT System Administrator November 2015 – March 2019

Responsible for deploying the release of new technologies as well as the design, installation, configuration, maintenance and system integration testing performance of PC/server operating systems, related utilities and hardware.

Installs, maintains and upgrades internal computer hardware and software systems used for designing and developing company products.

Controls user access and passwords, proposes and implements systems enhancements that will improve the reliability and performance of the system.

Monitors usage and performance, Trains personnel on system usage, troubleshoots server, software and hardware issues Assists with recommending, scheduling and implementing system hardware and/or software upgrades or repairs.

Researches, evaluates and recommends software and hardware products, Supports Web access and electronic messaging services, and maintains a secure systems environment.

Provides new hardware specifications to users based on application needs and anticipated growth.

Utilizing JIRA for efficiency, agile management, and data capturing for items needed.

Worked within scaled agile iterations for project completion.

Charlotte Mecklenburg Schools (Albemarle Road Elementary) Charlotte, NC

Technology Associate August 2014- November 2015

Monitor and assist students in the use of the computer; instruct students and teachers on the use of the computer; instruct parents on the use of educational computers; assist students through drill, study and research activities.

Assist teachers with the presentation of learning materials and instructional activities; assist teachers in the interpretation of diagnostic and placement tests and lesson results.

Manage on-site student behavior at sites receiving remote instruction.

Enter data from teacher and student files into the computer system; structure classes and produce class listing; maintain program records, inventories and reports.

Troubleshoot and investigate computer related problems; contact vendors or consultants regarding system or software problems.

Assist in scheduling computer usage; arrange for system maintenance and repair; maintain log of system and software problems.

Operate and distribute course and grouping reports; prepare reports on research evaluations.

Maintain inventory of equipment and supplies; operate and maintain hardware and software programs.

Inspect computer equipment regularly; perform minor repairs on equipment if needed; arrange for major repairs on equipment.

Perform related duties as assigned.

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