HR Assistant, Manager, Trainer, Customer Service
Resume:
Lynn A. Young
Homestead, FL 33032
Objective
Seeking a challenging career that utilizes and builds upon previous experiences in the areas of human resources, management, employee development, customer support as well as analytical assessments.
Attributes
Works well independently or on a team
Excellence in written and verbal communications/Technical writer
Analytical skills
Self-motivated
Reliable and ethical business practices
Computer Skill Set: MS Office Suite, Taleo, Oracle, Spectrum, PowerBI, PhotoShop/Gimp, and various in-house systems set forth by our clients.
Work Experience
Alorica, Cutler Bay, FL- August 2008 – March 2021
Talent & Acquisitions Hiring Assistant
Greet new applicants, assign and score assessments.
Identify hiring challenges and inform senior hiring manager.
Assist with all onboarding from collection of ID's to completion of onboading documents.
Assign schedules for certain lines of business.
Order background checks for all new applicants.
Assign drug testing documentation for outsourced drug screening and results.
Keep and update class schedules for training; updated daily.
Quality assurance of all new hire packages.
Provide HR Manager with end-of-day percentages and reports.
Trainer for Reconnects and Movers Dept for DirecTV/AT&T products & services
Evaluate trainee performance during a (4) week course.
Provide written evaluations of employee performance to upper management.
Assist in the hiring process by conducting interviews and reviewing resumes.
Maintains ongoing dialogue with department heads as needed.
Recognize the styles of learning in each class consisting of 15-26 trainees.
Submit verbal, written and final write-ups as necessary
Tested effectiveness of training and evaluated each employee throughout the training process.
Team Manager for H&R Block, Movers Dept for DirecTV and Major League Baseball
Maintain quality and production levels as set forth by client.
Provide excellence in communication skills and development of a team of agents.
Identify issues that may need to be escalated to the client.
College Board Customer Service & GoArmyEd:
Maintain quality and production levels as set forth by client.
Provide excellence in communication skills assisting incoming calls from customers.
Navigate customers on www.collegeboard.com, www.goarmyed.com and mlb.com web sites and applications.
Effective use of a variety of programs and resources as required per call.
DirecTV Sales:
Maintain close rate for product sales as set forth by client.
Assisted other team members with sales calls when needed.
Participated with beta testing of new OMS to ensure call flow integrity.
References
Available upon request
Contact this candidate