Training Operations

Tonya Wells

Raleigh, North Carolina 919-***-**** ***********@*****.*** linkedin.com/in/need LI url/tonyawells55

Training Operations Specialist

Thrive on multiple, concurrent responsibilities in terms of projects and deadlines. Keen ability to relate to and engage external customers and align prospective students with SAS type and level of classes. Go-to resource for fielding full spectrum of inquiries in and around training department.

Key Strengths

Incredible detail and processes orientation, plus excellent memorization and recall.

Reliable, dependable, multitasker, often completing intense workloads within tight deadlines.

Maintain positive attitude while keeping extreme attention to detail with speed and accuracy.

Focus on and keep organizational leadership and alignment with matrixed teams.

Keen ability to learn new processes and systems very rapidly.

Expand capacity to serve volume and maintain excellence in execution.

Self-starter and take-charge solution-provider with notably strong work ethic.

Professional Experience

Training Operations Specialist Onsite Training Coordinator SAS, Cary, NC 1995–2021

Supported up to seven sales representatives with revenue >750k/~100 classes per month. Handled end-to end training operations for internal and external global SAS customers as well as instructors, including all logistics for the course (materials, rosters, purchase orders, invoices) and the settling of escalations. Secured two promotions during tenure in role. Highlights:

During tenure, handled course volume increase of 100% and assumed workload of exited colleagues.

Consistently ensured seamless customer experience by supporting sales team and made sure the training experience was a positive one from end to end for customers.

Ensured customer was sent 15 staged laptops, coordinating logistics and meeting strict timelines. Received glowing letter of gratitude from instructor, focusing on this and several other positive efforts.

Rapidly reorganized customer priority parking options within short timeframe and in inclement weather; received direct praise for actions.

Handled some 50 speakers and their travel for three Las Vegas Data Mining conference. Supported speakers on site at conference, ensuring optimal experience for speakers as well as participants.

Partnered with internal travel department to understand and communicate travel details to clients, and flexed processes rapidly to support time of global pandemic.

Foundational Career Experience: Spent three years teaching private preschool for children aged 2.5-4. Employers: Millbrook Country Day School, Raleigh, NC and Lucy Daniels Preschool, Cary, NC.

Education

BS Degree, Elementary Education, Kutztown University, Kutztown, PA

•Microsoft Suite (Word, Excel, Outlook, PowerPoint)

•Systems used in Education: Orion, created COMIT records for contracts, GIDB, Pubreg, PSTRAK, Edusa, Fusion(created project/ tasks for instructors), Live Web Calendar

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