Receptionist/Admin Assistant
Resume:
BOINEELO SEOKAMO
Mobile 078-***-**** ********@*****.***
Executive Lounge Receptionist
Offering 6-9 Years Experience, Diploma in Food & Beverage Management, With
Knowledge of Hospitality, Customer Service, Reception, Food & Beverage and Administration.
Targeted Positions – Food and Beverage Assistant Manager,
Food & Beverage Supervisor, Food & Beverage Reservationist, Customer Service Agent, Receptionist, Admin Assistant
CAREER HISTORY
Executive Lounge Receptionist, Aspire Lounge Johannesburg, O R Tambo International Airport, April 2018 – May 2020
The lounge is open to all departing travelers and it offers a wide range of complimentary food and drinks, great showers with clean towels to freshen up and unlimited Wi-Fi, and it is a perfect way to unwind before you fly.
Job Description:
Meet and greet guests in a professional manner, arriving and departing, and explain all services offered and food and beverage information.
Admits members and guests to airline lounge and provides other personal services as requested.
Answer questions regarding scheduled flights, terminal facilities and any other questions the passengers might have regarding the airport services.
Ensuring smooth day to day running of the lounge check-ins and ensuring that a 5* excellence is delivered to all clientele.
Verifies passengers’ documentations and reservations and assuring customer satisfaction.
Directs or accompanies passengers to departure gates, rest rooms and other terminal facilities.
Relays requests for paging service, using telephone.
To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations.
Ensure that customer complaints are promptly dealt with and action taken to prevent reoccurrence.
To acquire a good knowledge of all products in order to be able to advice individual client/customer on their product choice.
Ensuring that procedures with health and safety are adhered to.
Process payments and balancing figures of guests for the day.
Comply with all Federal, State, Municipal, Airport Authority and carrier security requirements and Swissport SOP’s and policies.
Restaurant Supervisor, Peermont Mondior Hotel Emperors Palace, April 2016 – April 2017
African fusion meets elegance at the Emperors Palace 4 Star Mondior Hotel which surpasses all expectations in world-class business, conference and leisure accommodation
Conveniently located next to O.R. Tambo International Airport, leisure and business travelers alike can rest comfortably in one of the hotel’s 150 spacious rooms and suites. Cutting-edge technology is fitted throughout the hotel for guest convenience.
Watch the sunrise over breakfast, enjoy a sociable luncheon at the chic Oriana restaurant and finish off the day with a relaxing cocktail at The Silver Moon bar.
Job Description:
To supervise all aspects of the outlet to the required standards within the agreed budgetary limits and parameters, and ensuring guest satisfaction and profit maximization.
To adhere to, maintain and implement Food & Beverage policies and procedures.
Food & Beverage Supervisor, Hotel 224 PTY LTD, April 2014 – September 2014
The Hotel 224 was established in 1987 and through the years it has become the leader in budget accommodation in Pretoria, offering the visitor exceptional service and quality at a fractional rate of other similar hotels.
The ambience of the hotel is welcoming, warm and relaxed and guests are welcomed by a team of professional and friendly staff.
The Hotel 224 overlooks a breathtaking view of city and the landmark Union Buildings, particularly spectacular at night.
Hotel 224 has a total of 224 rooms which are suitably equipped to ensure the guest's comfort and convenience.
Responsibilities:
•Supervise and schedule food beverage staff.
•Ensure customer satisfaction, resolve customer complaints, as well as internal conflict amongst
staff.
•Order and maintain inventory and control costs.
•Oversee food service, and act as an expeditor, to ensure the timely movement of completed food orders from the kitchen to customers’ table.
•Interact with suppliers, purchasing stock and doing administrative work.
•Doing stock take and stock control.
•Oversee smooth sailing of service within four conference rooms, two beverage bars and a
restaurant.
Food & Beverage Supervisor, Sheraton Pretoria Hotel, September 2012 – March 2014
[Sheraton Pretoria Hotel is a 5 star hotel that offers 175 luxurious rooms and suites.]
Directing and scheduling kitchen, bar staff and food and beverage servers, assisting in seating and serving of customers at peak hours and ensuring cleanliness and general look of the dining room, maintain inventory and control costs.
Waitress, Sheraton Pretoria Hotel, February 2010 – August 2012
[Sheraton Pretoria Hotel is a 5 star hotel that offers 175 luxurious rooms and suites.]
Greeting and accompanying clients to their tables, presenting menus, describing meal constituents and cooking methods to patrons, serve food and beverages to customers, taking necessary action to resolve complaints, prepare list of overall meal costs along with sales taxes, stocking service areas with supplies; beverages, food, tableware and linens.
Key responsibility: Serving clients
Trainee Chef, Squires Restaurant, Flamingo Casino, Kimberley, October 2008 – December 2008
Trainee Chef, Bartenderess and Waitress, Savoy Hotel, Kimberley, July 2008-September 2008
Achievements
•Sheraton Hotel Star of the Month-February 2012
EDUCATION
•Diploma in Food and Beverage Management, NWPTB Ga-Rankuwa Hotel School, 2009
•Certificate in Food and Beverage Services, NWPTB Ga-Rankuwa Hotel School, 2008
•High Schooling (Matric), PH Moeketsi Agricultural High School, 2002
Achievements
•Trophy in Food and Beverage Services, Ga-Rankuwa Hotel School, 2008
COMPUTER LITERACY
•Computer Literacy – Microsoft Word and Excel, Internet, Outlook.
PERSONAL DETAILS
•ID No: 841**********
•Date of Birth: 12 December 1984
•Gender: Female
•Residential Address: 30 Jacobus van Rensberg Street, Roosheuwel, Klerksdorp, 2573
•Nationality: South African
•Languages: English, Setswana, Sotho & IsiZulu
•Marital Status: Single
•Race: African
•Driver’s License: Code 10
REFERENCES
•Mr Xhanti Thembisa
Lounge Supervisor
Aspire Lounge OR Tambo Int Airport
•Ms Mpho Petja
Mondior Restaurant Supervisor
Peermont Emperors Palace
•Mr Shadrack Libuku
Food and Beverage Manager
Hotel 224
Contact this candidate