Mental Health Administrative Assistant

Allyson Testamark

Contact Information:

Phone: 240-***-****

Email: *******.*********@*****.***

EDUCATION

University of Maryland Global Campus, MD

Master of Emergency Management 2022

Frostburg State University, Frostburg, MD 2016

Bachelor of Science, Psychology, GPA: 3.0

PROFESSIONAL EXPERIENCE

Behavioral Framework, Registered Behavioral Technician

August 2020 – Present

●Provide 1:1 ABA therapy in home, center, and community based environment while implementing behavior-analytic services, individualized treatment plans developed by BCBA to patients and clients under the close supervision of a BCBA, BCaBA or FL-CBA.

●Preform daily acquisition skills, maintenance and mastered skills as directed by Board Certified Behavior Analysts (BCBA’s) and the developed plan of care using Applied Behavior Analysis (ABA) methods

●Provide mental health services to patients struggling with various behavioral problems, including post-traumatic stress disorder, physical and emotional abuse, psychiatric disorders and substance abuse.

●The implementation of behavioral procedures for acquisition of replacement skills and reduction of problematic behaviors.

●Administering medications.

●Complete and compile daily progress notes related to implementation of the intervention plan

●Maintain appropriate communication with supervisors and management regarding case management, scheduling status and updates

●Communicate frequently with behavior analysts and regional coordinator including providing regular written and verbal progress updates on treatment goals.

●Support the BCBA with training families on implementing individualized treatment plans.

United Construction and Restoration, Head Sales / Resource Management Analyst

August 2019–September2020

●Partner with customers to effectively resolve issues through phone, live chat, and email communications while adapting to fluctuations in volume of incoming inquires.

●Serve as an internal advocate for your segment

●Locate and coordinate services. Provide technical support and direct assistance in locating services to include resolving crisis.

●Monitor identified supports and services to determines individual’s satisfaction with services, and quality of services, addressing concerns necessary.

●Provide thorough knowledge of the sales systems, various record check systems, and file review processes in order to develop and extract the most complete and accurate information relative as possible

●Maintaining stellar customer service while providing instruction or collection management in a regulatory environment.

Covance, Program Specialist

January 2018–August 2019

●Serve as the customer’s primary point of contact to facilitate operational and reimbursement support

●Provide strategic management advisory services and full cycle enterprise business management support the customers mission.

●Provide oversight and management to overall contract operations often involving multiple project/ task and personnel.

●Ensure appropriate stakeholders are aware of overall program status, including all relevant projects and their potential impact on higher level organizations strategic vision; this may include subject matter and unique technical knowledge.

●Facilitate contract operations, ensure quality standards and work performance on all task orders and projects.

●Work closely with Leadership Team to refine, develop and implement new business strategies and tactics.

●Comply with policies and procedures governing the program and ensure that the program is operating at maximum efficiency.

Motionsoft, Call Center Representative

2017 – 2018

●Answer inbound calls within company guidelines/goals

●Answer customer calls by assisting them with questions regarding payment methodology, adjustments, and other billing problems

●Train and assist in the development of new hires

●Assist with chargebacks dealing with refunds and bank disputes

●Awarded “Top Collector” three times during tenure

●Respond to associated reporting and tasking requests.

●Meet or exceed targeted billing hours (utilization).

NASA Goddard Child Development Center, Lead Teacher

2016–2017

●Plan and deliver effective differentiated instruction that engages all learners

●Establish data-driven instructional goals for each student based on-going assessments of students

●Implement strategies for managing classrooms procedures and school wide-routines

●Help create a positive, structured learning environment to ensure students embrace the core values of NASAs including high expectations for all learners, respect educational rigor and diversity.

●Maintain open communication with parents; inform parents about daily classroom routines, expectation policies, field trips and volunteer opportunities.

●Engage and collaborate with parents to create and implement strategies for supporting student learning and development both at home and school

●Updated developmental tracking system for parents to monitor development of children through Teaching Strategies GOLD assessment system

Frostburg State University, Administrative Assistant

2012 – 2015

●Managed calendars, arranged travel, reconcile expenses, and maintained records for a department consisting of 10 professors and 15 teaching assistants.

●Drafted presentations and reports for use in faculty meetings and a number of classrooms.

●Researched administrative and academic issues for faculty and students.

●Served as a resource to students for resolving issues about class descriptions, registrations, permissions and exceptions, and university guidelines.

Skills

Software: Microsoft Office Suite; Adobe Suite; InDesign; Photoshop; Mail Chimp; Google Analytics, Siebel, Cisco, Salesforce 360

Certifications: Registered/Certified Behavioral Technologist, Medical Administration; ADA; First Aid/CPR/AED; Praxis II

Organizations

A Step Towards Awareness Inc.

Edgewood Recreation Basketball

Mother/Daughter mentor group

Contact this candidate